2019 KIA SEDONA Complaints

TIRE SEZE 235/60 R 18 103H - Tires are original equipment on our 2019 KIA Sedona. Only 16000 miles on tires. Had vehicle to dealership a few weeks before incident and tires rotated and tires were OK. Did a family trip from New Jersey to Florida. On the way home vehicle started shaking really bad. Hard to control vehicle. This was during the night driving at high speed on interstate I-95. I got out and looked at vehicle at rest stops in the middle of the night and saw nothing wrong...so I slowed down to minimum speed all the way home from North Carolina to our home in Cherry Hill NJ. Took vehicle to dealer and was informed that there was a problem with tire. Uneven Cupping around the bead of the wheel. Tried to balance. Tire was not mounting properly on rim. Rim is not bent or uneven. Tried to contact Kumho and opened an incident but was told my KIA dealer had to provide information, which they did, however Kumho refused to help out with the cost of the new tire ($261.67). I could have had a serious accident on the way home with a tire that only had 16000 miles on it. I am still in possession of the tire if you need to see it

Drivers side power sliding door does not close. Grinds and beeps and door shows open on display. When you disengage the power feature the door does NOT open manually.

Door cable binds up and causes the door not to shut back leaving occupants either stranded or having to drive with the door open. This has happened 3 times even after being fixed

Tires were manufactured on 41st week of 2018 equipped as OE tires on my 2019 kia Sedona. All 4 tires has started to developed dry rot way before the tread is even at 50 percent. I'm located in Bay area (northern California) and the weather is non extreme (no snow, no triple digit heat) and the tires already show defects. Contacted kumho about issue and they gave me a runaround, instructing me to visit kia dealership to confirm the tires is dry rotted. Kia did confirm the tire is dry rotted and provided a work order stating this fact. Kumho at first deny the claim stating that it has pass the 4 year manufacturer warranty which is not true due to tire were manufactured on 41st week of 2018 as stated on the tire sidewall. After bringing the fact and evidence to BBB, kumho agreed to accept the warranty, but now are delaying the process for unknown reason. The vehicle is still equipped with the unsafe tires that I transport my family in.

The contact owned a 2019 Kia Sedona. The contact stated while driving 70 mph up a hill, he heard an abnormal noise, and then the vehicle was seized. The contact stated no warning light was illuminated. The contact was able to park on the size of the vehicle and when exiting the vehicle felt heat exiting under the vehicle. The contact stated he saw fire located on the engine. The contact extinguished the fire with a fire extinguisher he had available. The fire department filed a fire report. The contact stated an ambulance was able to attempt him and transport him to the hospital for smoke and fire extinguisher chemical in his lungs. The vehicle was not drivable. The vehicle was towed to an unknown location by the insurance company and deemed the vehicle was a total loss. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 140,000. The VIN was not available.

Sliding door does not always latch. Have to manually close it to latch properly.

What component or system failed or malfunctioned, and is it available for inspection upon request? Left side rear door. Yes it is available for inspection How was your safety or the safety of others put at risk? Door is hard to open sometimes does not open, I have to do a lot of force for it to open. I have two babies in carsite on the back of the car, if an accident occur their life will be at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, several times. Dealer try to correct it multiples time but the problem persist. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, by the dealer, by the manufacturer and by DACO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED OR HESITATED WITHOUT WARNING, WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD PERFORM HARD DOWNSHIFTS WITHOUT WARNING WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT TOOK THE VEHICLE TO HAGERSTOWN KIA (10307 AUTO PL, HAGERSTOWN, MD 21740) WHERE A SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE PERSISTED. THE CONTACT HAD TAKEN THE VEHICLE BACK TWICE AND NO REMEDIES WERE PERFORMED AFTER EACH VISIT. THE MANUFACTURER HAD YET TO BE NOTIFIED OF FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 5,000.

TL* THE CONTACT OWNS A 2019 KIA SEDONA. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE TO PASS ANOTHER VEHICLE, THE VEHICLE LOSS POWER AND SPUTTERED AND JERKED. THE CONTACT PULLED OVER, RESTARTED THE VEHICLE, AND DROVE TO HIS RESIDENCE. THE VEHICLE WAS TAKEN TO PITRE KIA (9640 EAGLE RANCH RD. NORTHWEST ALBUQUERQUE, NM 87114, 877-468-0639) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS TEST DRIVEN WITHOUT ISSUE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 400.

SOMETHING IS WRONG WITH MY ENGINE OR TRANSMISSION WHICHEVER WHICH ONE IT IS I DO NOT KNOW I'VE TAKEN IT TO THE DEALER 5 OR MORE TIMES THEY CANNOT DUPLICATE THE PROBLEM OR THE OR THEY SAY IT'S OPERATING AS ASSIGNED HOW'S THE CAR OPERATING AS DESIGNED WHEN THE VEHICLE SOON AS YOU PUSH THE ACCELERATOR AT BUCKS IT JERKS IT HESITATES TO GO AND THAT ONE THAT GOES IT TAKES OFFIT ALSO DOES THE SAME THING WHEN SLOWING DOWN IN A BUCK LITTLE JERK AND THEN DOWNSHIFT VERY HARD THIS IS VERY DANGEROUS WHEN DRIVING DURING CERTAIN CONDITIONS