2016 KIA SEDONA Complaints

I am filing a formal complaint against Kia regarding Recall SC175 affecting this vehicle Kia has refused to perform this recall on my vehicle, claiming that the work was already completed. However, after reviewing the official campaign documentation (NHTSA Campaign Documentation – SC175), it is evident that the corrective work specified by the recall was not performed on my vehicle. My vehicle continues to exhibit the issue addressed by Recall SC175, confirming that either the recall was not carried out or was performed incorrectly. Despite this, Kia maintains that no further action is necessary because their records indicate completion. At this time, Kia is refusing to address a known safety recall. I am documenting this with NHTSA so that it is formally recorded that Kia is declining to remedy a required recall on one of their vehicles. Please advise on what steps I may take next to ensure compliance and resolution.

My 2016 Sedona’s engine is not operational. At this moment it is sitting at the dealership after having a diagnostic completed in which I was informed that it will cost me $21,000+ to replace my engine. I am SHOCKED to be informed of this! I love my car! It is our family car full of precious memories! There were no warnings that something was wrong with my engine. Not a single one came on - believe me I would have taken a picture of it to inform the mechanic for it to be serviced. I have had it serviced repeatedly for oil changes; more oil changes than what should be done for the age and milage according to the manual. It is not due to my lack of competence and poor maintenance. I've done my part. Now to find out that I can't drive it. Now to find out that I don't have anything reliable to get my children to school, is unacceptable! This is a major issue that should be covered by Kia, not out of my own pocket. The engine and its ability to function properly is your responsibility as a company. Engine problems with this model have been noted by others, and resolved. Please resolve this issue as soon as possible. I look forward to hearing from you.

Odometer Fraud. The contact owned a 2016 Kia Sedona. The contact stated that the vehicle was traded for another vehicle at the used car dealer while the mileage was 220,000; however, the used car dealer later listed the mileage as 180,000.

In Feb of 2023, my van had no known issues and out of nowhere it started making a terrible noise, every light in the dash came on, my power steering stopped working and then my engine shut off. I had it towed to a mechanic shop, they said it needed an engine. I had it towed to our local KIA dealership. They said it did not need an engine, it only needed a timing chain. That was $8000. We decided to get it done. 4 weeks later exactly from when we picked it up, I was on the interstate and the exact thing happened. I had it towed back to our local KIA. They stated it now needed an engine and it would be a used engine because they do not manufacture the engine anymore. It had over 60K miles on it and it would be $13K not including shipping or labor. We decided not to do this. After further investigation, this should have been under warranty the entire time and we never should have spent any money on it. This has been a terribly unreliable “family car”. I will NEVER buy a KIA again. My family is still suffering from paying $8K+ to have it “fixed”.

Was traveling along Interstate 95 when the engine failed without any warning signs!

My vehicle has a recall 19V109000. The description of the issue is "Over time, the Occupant Detection System (ODS) wiring harness located underneath the front passenger seat may break from the seat being occupied." This issue has been diagnosed as having this very specific problem, Kia claims that this problem was previously fixed in my car, however it has not been fixed. I have been trying for sometime to get Kia and my local Kia Dealer to fix it but they just keep responding that this was already fixed. A closer look and its obvious this was never done. I don't have the exact date of when I first noticed it, the harness is damaged and the issue goes away from time to time, and my attempts to fix it have gone back a couple of years, and have gotten nowhere when trying to work with Kia.

Timing Chain Failure/Cam Shaft Failure/Bank 2 Failure/drastic loss of engine oil. Got home before engine seized, could have crashed if engine failed on freeway. Codes confirmed techs suspicion. No warning lights or notifications appeared on dashboard.

I have a 2016 kia sedona. Engines on the vehicle have been known to be bad and I already had 1 engine replaced under their extended warranty that covers to 150000 miles after a blown head gasket. I got a new engine 11/2024 however car overheats & coolant leak everywhere&bust hoses. I was told to replace radiator and all cooling/heater hoses, but video show coolant bubbling car still overheating. Replaced one loose hose under warranty. Car overheats again was told to replace relay switch for fan another. Dealer crash my car waited a month for parts and they never repaired damages to my bumper and airbag light. 2 month later car overheats again now coolant spraying into trunk and hose pop again now at heater core. There is no light notice of when car overheating tiil very hot. Or someone tells me my car is smoking by then it is followed by a loud noise and coolant leaking everywhere again. This time the overheating bust the heater core hose in my trunk and was spraying coolant all in trunk while I was getting ready to get of freeway. Very scary. I pulled over just in time for noise and coolant to leak out everything from resovoir again. This is my family car and have 5 kids under 18 and feel very unsafe now. Despite paying for everything kia suggest every 1-2 months they still fail to find cause of overheating and constant hoses breaking or coming loose after the pressure build up and I am scared this car will catch fire or stall one day with my children in car. Already noticed sometime its like car struggles to accelerate despite a supposed new engine but car been constantly overheating even after engine replacement and it also still causes sludge in hose& had 4 coolant flushes in a year and new hoses and now seems people working on car not sure what they doing because I was told I needed new heater hoses 2months later they didn't know my heater core was at back car so didn't replace so this hose burst despite kia recommendation to replace. Please help b4 it too late

The contact owns a 2016 Kia Sedona. The contact stated that while her husband was driving 50 MPH, the contact heard a knocking sound coming from the engine and the vehicle lost power. The contact was able to pull over to the right side of the road, turned off the vehicle for several minutes, restart the vehicle, and the vehicle worked as intended. There were no warning lights illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case; however, the case number was not available. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 88,500.

In October 2024 we broke down on the highway outside of DesMoines, IA. The van slowed considerably in the midst of 11am traffic on I [XXX] from a lack of power, not from applying the brakes. Cars behind us had no warning, but no one hit us. The 4-way flashers and turn signals would not engage. There was no warning from the dashboard of a pending issue. Trent’s Garage in Clive, IA determined the main reason was an internal oil leak that damaged the alternator, which they replaced along with the right-side valve cover gasket. There was an earlier incident that I attributed to a service mistake. Shortly after Napleton Elmhurst Kia in IL serviced the vehicle in June 2023, it began to hesitate and become unresponsive while we were driving. There was no indication from the dash lights or from our garage floor that the engine was leaking any fluids or was low on oil, but I checked the oil at a suggestion from my wife. It barely registered on the dipstick. I added oil and the van ran fine. I now monitor the oil level regularly and add a quart of oil every 1000 miles. There is still no visible oil leak. Napleton Kia Service told me nothing could be done short of replacing the engine, and that I should change the oil more frequently (April 2025) than their original recommendation of every 5000 miles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)