2021 KIA SELTOS Complaints

Kia North Austin service representative by the name of Christina informed me that the recall on this vehicle was postponed until further notice by mail. Word for word what she said. When I asked about more information the human representative repeated exactly the same thing back to me and said she couldn't schedule anything further.

The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the manufacturer had put a hold on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. Two local dealers were made aware of the issue, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and notified the contact that there was hold on the recall repair, and that dealers were instructed to stop all recall repairs. The contact had not experienced a failure. Parts distribution disconnect.

Kia released safety recall letters on 4/4/25 (SC336). I requested the recall service from my local dealership immediately and was scheduled for 5/19/25, then called back to inform me that Kia has paused the recall without any estimate of when it can be remedied. I called Kia customer care and was told not to drive the vehicle if I was concerned, with no guarantee to cover a rental car if I needed it, and that my solution was to either be without a vehicle or continue to drive it with the risk of "loss of drive power and/or fire, increasing the risk of crash and injury." This is completely unacceptable.

The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the dealer advised the contact that the recall was on hold from instructions from the manufacturer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

After receiving the recall letter I immediately scheduled the inspection. After waiting for 2 weeks I arrived for my appointment and was sent home. The service manager seemed to have little information for me other than to say that KIA was reevaluating their inspection procedure. A couple days later I called the KIA support line and was told that the new inspection procedure had been established and that I should call my dealer to reschedule the inspection. I called the next day and the dealer told me again that all inspections are still on hold and seemed surprised that someone from corporate would have told me otherwise. I called KIA customer support back again that same day but got no answers. Others are reporting this same issue on various online forums. The feedback they are getting from their dealerships is that a large number of inspections have been failing and that KIA has decided to revise their inspection procedure so that more of them pass without requiring engine replacement. I'm not understanding why KIA has made a bad situation worse by leaving their customers in limbo concerning this major engine malfunction. It should have been a simple matter of scheduling the inspection, making any necessary repairs and sending their customers on their way. KIA has handled this matter very poorly.

The contact owns a 2021 Kia Seltos. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the manufacturer had put a hold on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I have had this car for about two years. A year ago I was having issues with the car stalling, and the check engine light. I took the car in and it was "fixed". I have to get oil changes very frequently, and still have to top up my oil in between changes. I made my appointment for this current recall. While waiting for the recall, my check engine light came on. My car displays all of the symptoms of the issues in the recall. I took my car in for the appointment on April 28th. They told me they would update me the following day after the testing. Kia called to inform me that the next day that the recall is on "halt" and they have no further information. My car has been sitting at the dealership since 4/28 with no further information. They have not called to update again, I've had to call them. They also have not checked into the check engine light. My car is under warranty so I don't understand how they haven't checked into that regardless of the recall. When asked about a loaner car they state they don't have any, and provide no assistance with getting one.

I received recall notice on April 4 or 5 and called my dealer and first appointment was April 28. I was told would be there for 2 days but system down so called me back on 30 telling failed the test and would need new engine which would be covered under warranty but could not tell when would get the engine and had no loaner cars available.My only had 19,000 + miles and had all maintenance done and had no problem whatsoever with it or any indication of any problem

The contact owns a 2021 Kia Seltos. The contact stated that while attempting to accelerate, the vehicle failed to exceed 30 MPH. The contact stated that the check engine and battery warning lights were illuminated. The vehicle was pulled over to the side of the road and turned off, and failed to restart. The vehicle was towed to an independent mechani,c where it was diagnosed that there was a hole in the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact believed that the failure was associated with NHTSA Campaign Number: 21V259000 (Engine); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 88,000.