2023 KIA SORENTO Complaints

On the morning of July 14, 2024 I noticed a crack on the driver side on the window. The crack appeared on the bottom of the window and travel upwards where it ended. This morning July 15, 2024, the crack spread across towards the passenger side of the vehicle. Nothing hit the window for it to develop a crack as my car was parked in the driveway and there were no markings on the window. I do put on the window sun visor to keep the excessive heat out of the car.

The contact owns a 2023 Kia Sorento. The contact stated that the engine START/STOP feature was malfunctioning. The contact stated that while at a complete stop, the engine START/STOP system caused the vehicle to restart, and then to stall, nearly causing a crash. The battery warning light was illuminated and the message "Shift to Park to Start Vehicle" was displayed. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,200.

THIS IS THE SECOND REPORT I AM MAKING. As in my last report this involves the driver’s seat and changing profiles on the infotainment system. - The driver’s seat/profile will keep my settings for a few weeks or months and then it randomly forgets and resets to the factory settings. - On June 18, 2024 the infotainment profile was set for my husband. I switched to my profile and was backing out of my garage and the seat switched to factory settings while the car was actively in reverse. I am short and could not reach the break or gas pedal! - The dealer has not had any other complaints like this.

This is the third time my car has had code p0171 and p0191 pop into the system of the car. I just picked up my car on [XXX] and after I left the parking lot it didn't feel right. I had to press the gas pedal a lot harder to get it to move. This is after they replaced the high pressure fuel pump twice within a week and I believe under 200 miles of driving the car. Luckily Florida is a pretty flat state so the hill I have between my work and home isn't very steep but I go from 40 mphs down to 30 once I reach the top of it. I'm supposed to be going from Florida to North Carolina and I don't know how it's supposed to climb the mountains. The first time my car had this problem was [XXX] the second time [XXX] and the third time was [XXX] and the last issue was [XXX]. The first 3 times it went into limp mode where it won't run the components completely. The last time I had to press the gas pedal all the way so I wouldn't be hit by other vehicles. I only had warning lights the one time but error codes on 3 of the 4 times with last time barely leaving the dealership so I wasn't able to check. It's a safety issue when you have to pray that it gets enough to merge into traffic or to stay ahead of cars where it cause cars to slow down or possibly hit me if they think I would be going faster. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The wheels provided with the new vehicle are not the correct wheels for the car. On page 639 of the owners manual: "2023 Sorento PHEV OM 10.pdf" Section 9 "Specifications, Consumer information and Reporting safety defects", page 6. The paragraph with title Tires and Wheels, has two tables; "For hybrid vehicle" and "For plug-in hybrid vehicle". The new vehicle was delivered with tires: P235 55R19 101H (listed in the table for hybrid vehicle) The manufacturer specifies P235/55R19 105V for the PHEV. On this same page there is a CAUTION paragraph: "when replacing tires, use the same size originally supplied with the vehicle. Using tires of a different size can damage the related parts of make it work irregullarly." I asked the dealer, Grand Kia of Thornton Colorado, about this. They said that these are the correct tires. I talked to the salesman, who said he called several dealers who agree that the hybrid tires are the same for the PHEV. I opened a case with Kia Care (Case # XXX) who sent me to the dealer to inspect and document the tires. Peak Kia of Colorado Springs points to a section of the manual "Tires and Wheels"; where there is an example of how to read a tire, using P235/55R19 101H as the example. They said this is the evidence that I have the correct tire! Kia said the dealer determines if action is required. the dealer ignores the "Specifications" part of the Owners Manual, which I referred and sent copies to them. I am concerned that the vehicle may have adverse results from the lower load rating and speed rating, which could be a danger to occupants and other cars, in an emergency maneuver or when fully loaded. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2023 Kia Sorento Hybrid. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that several unknown warning lights were illuminated. The contact was able to restart the vehicle, but the failure persisted. The contact stated while attempting to drive the vehicle the following day the failure persisted. The vehicle was towed to the dealer where a diagnostic result was undetermined. The dealer stated that while attempting to drive the vehicle, there were no warning lights illuminated. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 19,700.

I was driving home from work when I felt my car was in a limp like a previous problem I had except this time I had a check engine light come on. I was almost home and I had a check hybrid system pop up on my dash and the car basically stopped driving. Luckily I was on a side street. I had a p0171 code on both of my issues . I had it fixed about a month and half ago the first time but couldn't say what caused the issue.

While driving on 3 separate occasions the AEB engaged causing vehicle to stop completely in the middle of the roadway with nobody in front or on the side and Im not too sure if anyone was behind. Vehicle was going 50mph on two occasions and 35mph on the third occasion. Took to dealership was told there is nothing they could do about it unless the vehicle is giving off code(s). Called the dealership again when incident occurred told me the same thing, finally when the third time it happened I contacted KIA Corporate made a case and now waiting for a call back. Very concerning safety issue that needs to be recalled

CURRENT MILEAGE 6,776 miles -Purchased the vehicle and on two occasions the AEB Emergency brake system came on twice without any cars around- Also, twice the engine shutdown light came on and acceleration has stopped on me and the vehicle stalled, which is dangerous if Im on the parkway or road where I cant pull over like a bridge. NICE LOOKING CAR BUT DONT BE FOOLED- A ??RECALL NEEDS TO BE SENT TO PROTECT OTHERS FROM A CRASH IMMEDIATELY.

I bought a 2023 Kia Sorento SX with 11 miles on the vehicle in June of 2023, On 7/17/23, within a month and a half of driving it, it would lose all power and would not respond to excelleration, whereby coasting to the side of the road. All warning lights would come on, 3 codes popped up, one of which is the malfunction of the engine. I would turn it off and back on to reset the computer and it would drive. I took it to my local Kia service department and they cleared off the codes and couldn't recreate or duplicate the problem. On 8/23/23 I experienced the exact same experience the same scenario, but this time I could barely pull over it had loss of power and I was about to drive through an intersection. Took it back to service they performed a complete check without success they kept it for 2 weeks to try and duplicate the problem, wasn't fixed. The 3rd time on 5/06/24, same problem, they still don't know what causes the car to lose power. I am concerned that the car will cause a fatality to myself, my family, or to another motorist. This car is not safe to drive because the computer systems shut down while driving and it is sporadic and unnerving when it happens.