2011 KIA SORENTO Complaints
View complaints related to 2011 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,440 complaints submitted for the 2011 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 KIA SORENTO- RIVIERA BEACH, FL
TL* THE CONTACT OWNS A 2012 KIA SORENTO. THE CONTACT STATED WHEN DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS NOT AVAILABLE. ..UPDATED 02/01/16 *BF THE CONSUMER STATED VEHICLE HAD AN APPOINTMENT TO BE REPAIRED. *JS
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 KIA SORENTO- UNION CITY, GA
FORGOT TO ADD A FEW WEEKS AGO BACK DRIVERSIDE DOOR STOPPED OPENING FROM OUTSIDE. OPENED FROM INSIDE PUT CHILD LOCK ON DON'T KNOW WHY... NOW DOOR WON'T OPEN AT ALL. CHECKED RECALL ON KIA WEBSITE WITH VIN AND SHOWING NONE FOR MY VEHICLE. I CAN'T BELIEVE THAT. SO MANY PEOPLE AND WE ALL HAVE SIMILAR PROBLEMS. KIA IS LYING ABOUT NUMBER OF RECALLED VEHICLES TO KEEP MONEY IN THEIR POCKET. THEY CAN CARELESS ABOUT OUR SAFETY.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- UNION CITY, GA
2011 KIA SORENTO AIRBAG LIGHT CAME ON OUT THE BLUE. TOOK TO DEALERSHIP WAS ADVISED EITHER DEFECTIVE PASSANGER AIRBAG OR THE SENSOR FOR PASSENGER SEAT. WOULD HAVE TO PAY $$$ TO PUT ON DIAGNOSTIC. CAR JERKS FORWARD WHEN SWITCHING GEARS. ALSO, CAR JUST ACCELERATED BY ITSELF.. PUT THE CAR IN PARK AND IT JERKS FORWARD. ITS JERKS SO HARD I COULD GET WHIPLASH.LIKE THE CAR DOESN'T WANT TO STOP.SCARRIEST THING EVER. I AM REALLY CONCERNED HOW SOMETIMES I DON'T EVEN HAVE TO PRESS THE BRAKE TO PUT IN GEAR. LAST, WENT TO CHANGE HEADLIGHT, RIGHTSIDE EXTREMELY JOT AND COULD HEAR BOILING LIKE SOMETHING COOKING.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- BREA, CA
AFTER JUMP STARTING THE 2ND BATTERY INSTALLED BY KIA IN 5 YEARS 4 MONTHS 21 DAYS ON MY KIA SORENTO, THE AIR BAG WARNING LIGHT CAME ON AND STAYED ON. I TOOK IT TO MY DEALER AND ASKED IF THIS MEANT THAT MY AIR BAGS WOULD NOT WORK, THEY SAID THEY THOUGHT THAT MIGHT BE THE CASE SO I HAD THEM LOOK AT IT. I WAS TOLD THAT THE AIR BAG MODULE ASSY NEEDED TO BE REPLACED AT 37,697 MILES AT THE COST OF $864.45 AND OF COURSE MY CAR WAS 4 MONTHS AND 21 DAYS OUT OF WARRANTY. IT SEEMS TO ME THAT SOMETHING THIS CRITICAL FOR SAFETY SHOULD NEVER GO OUT AND CERTAINLY BE COVERED UNDER WARRANTY THIS CLOSE TO 5 YEARS. MY STOP LAMP SWITCH WENT OUT 10/11/2011, 8,031 MILES AND WAS FIXED UNDER WARRANTY AND THEN ON 4/1/2013 IT WAS RECALLED. I HOPE THEY DO NOT WAIT THIS LONG FOR THE AIRBAG MODULE TO BE RECALLED AND I WOULD HOPE THEY WOULD ALSO REIMBURSE FOR THE REPLACEMENT THAT I HAVE PAID FOR. I NOTICE THAT I AM NOT THE ONLY PERSON WITH THIS COMPLAINT REGARDING THE AIRBAG PROBLEM ON THE 2011 KIA SORENTO.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- FORT SMITH, AR
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE GEAR SHIFT UNINTENTIONALLY SWITCHED GEARS INDEPENDENTLY WITHOUT WARNING. IN ADDITION, THE CONTACT MENTIONED THAT THE VEHICLE JERKED FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V626000 (POWER TRAIN). THE FAILURE MILEAGE WAS 30,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2011 KIA SORENTO- ONALASKA, WI
HEATED SEAT ELEMENT ON DRIVERS SIDE STARTED ON FIRE. CAUSED DRIVER TO BE BURNT. HEATED SEAT HAD BEEN TURNED ON FOR ABOUT 2 MINUTES. CAR WAS IN MOTION ON CITY STREET.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- CARLSBAD, CA
THE AIRBAG SENSOR LIGHT IS ON AND THE DEALERSHIP IS SAYING I NEED A NEW PASSENGER AIRBAG WEIGHT SENSOR. THE COST IS $1,800! KIA PREVIOUSLY RECALLED THE 2007 AND 2008 MODELS BUT THE PROBLEM SEEMS TO BE HAPPENING ON NEWER MODELS AS WELL. IT SEEMS THAT THIS IS A SAFETY ISSUE AND NOT NORMAL WEAR AND TEAR. PLEASE CONSIDER A RECALL.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- PHOENIX, AZ
TL* THE CONTACT A CONTACT OWNS A 2011 KIA SORENTO. WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WAS ENGAGED AND THE GEAR WAS SHIFTED INTO PARK. THE VEHICLE ABRUPTLY MOVED FORWARD AND CRASHED INTO A CEMENT WALL. THE CONTACT WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH. THE CONTACT SUFFERED INJURIES TO THE LEFT KNEE THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS REPAIRED, BUT THE DETAILS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. A POLICE REPORT WAS NOT FILED. THE APPROXIMATE FAILURE MILEAGE WAS 86,614. UPDATED 1/15/16 *CN; UPDATED 04/20/18*JB *CN
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 KIA SORENTO- PITTSBURGH, PA
RECENTLY MY 2011 KIA SORENTO EX WILL NOT SHUT DOWN. WHEN I PRESS THE ENGINE START/STOP BUTTON THE ENGINE WILL SHUT OFF BUT THE DASHBOARD, NAVIGATION TOUCHSCREEN & LIGHTS ALL REMAIN ON. IT CAN SOMETIMES TAKE UP TO 3 MINUTES OF PUSHING THE BUTTON, TURNING THE CAR BACK ON AND TRYING TO TURN IT BACK OFF BEFORE IT WILL ACTUALLY SHUT ALL THE ELECTRICAL COMPONENTS DOWN.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- NORTHRIDGE, CA
VEHICLE FALLS OUT OF GEAR WHEN I'M SLOWLY BACKING UP IN REVERSE GEAR OR SLOWLY STARTING TO DRIVE FORWARD AT JUST ABOUT 2 MPH. I TRY TO ACCELERATE BUT MY VEHICLE DOESN'T MOVE. ALSO, ON A FEW OCCASIONS, THE VEHICLE CLUNKED/JERKED BACKWARD OR FORWARD VERY AGGRESSIVELY (FEELING LIKE IT HIT ANOTHER CAR WHEN NOTHING IS NEARBY) WHICH HAS CAUSED ME TO FEAR HITTING SOMETHING OR SOMEONE. THE CAR DOES NOT SEEM TO RECOGNIZE WHEN IT IS IN GEAR.
Source: NHTSA WEB SITE