2011 KIA SORENTO Complaints

CPSC: I1470147A. 2011 KIA SORENTO. CONSUMER STATED THE CAR HAS TURNED OFF ON THE HIGHWAY ON THREE OCCASIONS. ALSO STATED ALL OF A SUDDEN THE BATTERY AND ALL ELECTRICAL COMPONENTS SHUT DOWN. *LN THE DEALER WAS UNABLE TO REPLICATE THE PROBLEM. *JB

I FOUND THAT THE REAR LEFT TIRE WAS SERIOUSLY WORN ON THE INSIDE TO THE POINT THAT IT NEEDED TO BE REPLACED. I HAVE NEVER BEFORE SEEN A REAR TIRE WEAR ON THE INSIDE EDGE WHILE THE REST OF THE TIRE WAS STILL GOOD AT 32000 MILES. WHAT WOULD CAUSE THE WEAR? *TR

WHEN MAKING A LEFT TURN AT APPROXIMATELY 5-10 MPH, I WAS BROADSIDED ON DRIVERS SIDE BY ANOTHER SUV TRAVELING AT 35MPH. NONE OF MY AIR BAGS DEPLOYED. I WOULD HAVE EXPECTED THE SIDE HEAD RAIL BAG TO DEPLOY, PARTICULARLY THE ONE RIGHT NEXT TO THE DRIVERS HEAD. IT DID NOT. ACCORDING TO THE IIHS, THIS AIR BAG SHOULD HAVE DEPLOYED IN THIS TYPE OF SIDE-IMPACT CRASH. I HAD TO BE TAKEN TO THE LOCAL HOSPITAL BY RESCUE SQUAD AND AM SUFFERING WITH SEVERE BACK AND NECK PAIN AS WELL AS SEVERE HEADACHES FROM THIS COLLISION...UPDATED 10/08/14 *BF *TR UPDATED 3/24/2015 *JS

PURCHASED 2011 KIA SORENTO - NEW- FROM LOCAL DEALERSHIP ON 5/13/2011. IN ONE YEAR (5/17/2012) RIGHT-REAR PASSENGER DOOR STARTED STICKING. ENDED UP BEING THE DOOR PANEL STICKING ON THE WEATHER STRIPPING, BUT THIS REQUIRED TWO SUBSEQUENT ATTEMPTS TO REPAIR, ON 6/6/2012 (WEATHER STRIP REPLACED) AND 9/5/2012 (DOOR PANEL REPLACED) (COVERED BY WARRANTY). THIS FINAL SOLUTION OF REPLACING THE DOOR PANEL WORKED, UNTIL 6/19/2014. SAME ISSUE, WITH THE SAME DOOR, RECURRED. THE DOOR PANEL CLIPS HAVE BEEN REPLACED. THE DEALER SHIP OPENED A CASE WITH KIA AT OUR REQUEST AND ADJUSTED THE DOOR STRIKE PLATE. THE PROBLEM SEEMED TO BE FIXED, BUT WITHIN TWO DAYS, WE ARE READY TO TAKE IT BACK TO RE-ADDRESS THE ISSUE. AT THIS POINT THE MILEAGE HAS PLACED THE CAR OUT OF WARRANTY, THUS THE CURRENT COST OF THE PART (THE DOOR PANEL) BEING $675, PLUS LABOR, IS ON US TO BEAR AND LIKELY, BASED ON THE PREVIOUS RECORD WILL NOT BE THE FINAL REPAIR REQUIRED FOR THIS ROUND. WE FULLY EXPECT THIS SAME DOOR TO FAIL IN ANOTHER TWO YEARS. WE FEEL THAT THIS ISSUE IS A SAFETY HAZARD AS WHEN SOMEONE TRIES TO OPEN THE DOOR, FORGETTING IT IS BROKEN, AND DOES NOT PUSH HARD TO CLOSE THE DOOR, IT IS NOT FULLY ENGAGED. THERE IS AN OPEN CASE WITH KIA DIRECTLY TO ADDRESS THE PROBLEM (K2738522). THEY ONLY MENTIONED ASSISTING WITH THE REPAIR, NOT REPAIRING IT AT THEIR COST, FOR WHAT IS LIKELY A QUALITY AND SAFETY ISSUE WITH THIS PARTICULAR VEHICLE AND DOOR. IT DOES NOT SEEM TO BE LIMITED TO THE 2011 MODEL YEAR AS I DID FIND ANOTHER INSTANCE OF THIS SAME PROBLEM ON A 2012 MODEL IN THE WILD: HTTP://WWW.EDMUNDS.COM/KIA/SORENTO/2012/CONSUMER-REVIEWS/REAR-PASSENGER-DOOR-WON'T-OPEN.HTML?STYLE=101388024&SUB=&REVIEWID=964955855. *TR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AFTER ACTIVATING THE PUSH-TO-START BUTTON. THE CONTACT ALSO STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DEALER REPLACED THE KEY FOB, ENGINE MODULE, WIRING HARNESS AND BRAKE LIGHT SWITCH HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 18,000.

I WAS PARKED IN A PARKING SPOT, PUT THE CAR IN REVERSE TO BACK OUT, WHEN I TRIED TO PUT IT IN DRIVE IT WOULDN'T SHIFT PAST NEUTRAL. IT HAS DONE THIS SIX TIMES IN THE LAST YEAR SINCE THE FIRST INCIDENT BUT HAS BECOME MORE FREQUENT. THIS LAST TIME, THE SAME THING OCCURRED EVERY TIME I PARKED (FOUR TIMES IN ONE DAY). ALSO THE ESC AND DBC LIGHTS COME ON WHEN THIS HAPPENS. I FINALLY DECIDED TO CALL THE DEALERSHIP AND SCHEDULE AN APPOINTMENT BECAUSE ON THIS SAME DAY, AS I WAS DRIVING ON THE HIGHWAY THE ESC AND DBC LIGHTS CAME ON AND STAYED ON UNTIL I PULLED OVER AND TURNED THE CAR OFF. *TR

I PURCHASED MY 2011 KIA SORENTO APPROXIMATELY 1 YR AGO AND MY INTERIOR LIGHT IN FRONT OVER DRIVER AND PASSENGER COMES ON AND OFF DURING DRIVING. THIS DID IT IN THE BEGINNING THEN STOPPED, NOW IT DOES IT ALL THE TIME WITH THE ILLUMINATING DOOR OPEN SIGN ON DASH. THEY STAY ON MUCH LONGER AND HAPPENS MORE FREQUENTLY. I'M AFRAID TO DRIVE WITH MY GRAND CHILDREN IN CAR, NOT SURE IF SAFE ANYMORE. DEALER NEVER EXPRESSED AT TIME OF PURCHASE THAT THERE WHERE ANY RECALLS FOR THIS VEHICLE. FRONT MAKES NOISE EVERYTIME I PLACE FOOT ON BRAKES, PEOPLE LOOK OVER WHEN I HIT BRAKES. NOT SURE IF THIS IS A PROBLEM AS WELL(RECALL). I AM UNEMPLOYED NOW FOR 15 MONTHS NO MONEY TO FIX THESE PROBLEMS. PLEASE LET ME KNOW IF THESE ARE PART OF ANY RECALLS. I PURCHASED VEHICLE FROM SANSONE JR., ROUTE 66, NEPTUNE, NJ. THANK YOU FOR YOUR ASSISTANCE. *TR

2011 KIA SORENTO. CONSUMER WRITES IN REGARDS TO AIRBAG LIGHT ILLUMINATED. *SMD THE DEALER RECOMMENDED REPLACING THE AIR BAG, AT A COST OF $ 1200.00*JB

1) THE VEHICLE HAS STALLED OUT SIX (6) TIMES DURING MY OWNERSHIP. THIS HAS OCCURRED AFTER STOPPING. I WAS ABLE TO RESTART THE VEHICLE FOUR OF THE SIX TIMES BY STOPPING, PUTTING THE VEHICLE IN PARK, AND PRESSING THE "START" IGNITION BUTTON. TWO OF THE SIX TIMES THE GEAR WAS LOCKED INTO DRIVE AND NEUTRAL ONLY. THE VEHICLE WOULD ALSO NOT SHUT OFF. BOTH TIMES 911 WAS CALLED FOR CALIFORNIA HIGHWAY PATROL ASSISTANCE WAS CONTACTED AS I WAS STRANDED ON THE FREEWAY. THIS OCCURRED ON 2/20/14 AND 6/03/14. ON 5/17/14 THE VEHICLE WAS BROUGHT INTO THE KIA CAR PROS CARSON FACILITY FOR THE 60,000 MILE MAINTENANCE AND PASSED WITH NO ISSUES. 2) THE BACKUP CAMERA FLUTTERS INTERMITTENTLY (ABOUT 10-15 TIMES A MONTH) MOSTLY IN THE MORNING ON START UP AND SOMETIMES AT NIGHT. KIA OF CERRITOS HAD REPLACED THE NAVIGATION/RADIO MODULE 3 TIMES, BUT OFFICIAL RECORDS SHOW IT WAS REPLACED ONLY TWICE. THIS HAS NOT RECTIFIED THE ISSUE AS IT STILL PERSISTS. 3) THE RADIO INCONSISTENTLY (ABOUT 2-5 TIMES A MONTH) DOES NOT START FOR ABOUT 20 SECONDS AFTER STARTING THE VEHICLE UP. I AM NOT CONFIDENT THAT THE ISSUES ARE RESOLVED AND I FEAR FOR THE SAFETY OF MYSELF AND ALL WHO RIDE IN THE VEHICLE. THE KIA CAR PROS CARSON FACILITY REPLACED THE DRIVE ASSIST PART AND CLEANED THE ELECTRICAL CONTACTS FOR THE FIRST INCIDENT IN FEB 2014. I WAS TOLD THIS WOULD RECTIFY THE ISSUE. ON 6/03/14, I WAS TOLD A SOFTWARE UPDATE TO THE ECU (ELECTRICAL CONTROL UNIT) WAS PERFORMED, BUT THEY DO NOT GUARANTEE THAT THE PROBLEM HAS BEEN RESOLVED. I WANT THE FACILITY TO RETAIN MY VEHICLE AND PERFORM A FULL DIAGNOSTIC ON THE VEHICLE UNTIL THEY CAN GUARANTEE THAT IT WILL NOT STALL AND LOCK UP ON ME AGAIN. CORPORATE KIA SAID THE VEHICLE CAN BE RELEASED AND THE FACILITY WILL NOT INVESTIGATE ANY FURTHER. I DO NOT BELIEVE KIA IS TAKING THIS MATTER SERIOUSLY. *TR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT TO PARK AND ROLLED FORWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,000.