2011 KIA SORENTO Complaints

WHILE DRIVING (USUALLY STEADY STATE SPEED ON HIGHWAY - WITH OR WITHOUT CRUISE CONTROL ENGAGED) CAR EXPERIENCES A SUDDEN LOSS OF ENGINE POWER ACCOMPANIED BY A JOLT (AS IF BRAKES HAD BEEN ABRUPTLY AND BRIEFLY ENGAGED, OR AS IF FUEL SUPPLY SUDDENLY SHUT OFF), TACHOMETER DIPS SUDDENLY, CAR SUDDENLY DECELERATES FOR A SECOND OR TWO, AND THEN THINGS RETURN TO NORMAL. SOMETIMES AN INDICATOR LIGHT - OR MORE THAN ONE- FLASHES MOMENTARILY AT THE TIME OF THE INCIDENT,THESE INCLUDE THE ENGINE LIGHT, THE TRACTION CONTROL LIGHT, AND/OR THE KEY IMMOBILIZER LIGHT - SOMETIMES NO INDICATOR LIGHT FLASHES AT ALL. THIS HAS ALSO HAPPENED WHILE ACCELERATING AWAY FROM A DEAD STOP - SUDDEN LOSS OF FORWARD MOMENTUM W/ A JOLT. I AM AFRAID I WILL GET REAR-ENDED AS THE CAR SUDDENLY SLOWS BUT BRAKE LIGHTS ARE NOT ILLUMINATED, AND A CAR FOLLOWING TOO CLOSELY WILL NOT BE ABLE TO REACT IN TIME. IF CRUISE CONTROL IS ENGAGED AT TIME OF INCIDENT IT BECOMES DISENGAGED AND HAS TO BE RESET. THIS SOMETIMES WILL NOT OCCUR IN AN HOUR OF DRIVING, BUT SOMETIMES WILL OCCUR AS OFTEN AS 10 TIMES IN A 20 MILE DRIVE WITH NO DISCERNIBLE PATTERN. THIS HAS HAPPENED MANY TIMES AND GROWN MORE FREQUENT OVER TIME. THE FIRST TIME IT OCCURRED WAS IN A RAIN STORM AND I SUSPECTED THE ESC WAS SENSING SLIPPAGE AND FIRING THE BRAKES, HOWEVER IT HAPPENS REGARDLESS OF WEATHER OR ROAD SURFACE AND NOW HAPPENS EVERY TIME I DRIVE FOR MORE THAN A FEW MILES ON FREEWAY. THE CAR HAS BEEN EVALUATED BY KIA SERVICE MORE THAN THREE TIMES AND PROBLEM IS NOT RESOLVED - BATTERY AND ABS MODULE WERE REPLACED WITHOUT SUCCESS. CONCERN IS OF SAFETY OF VEHICLE AND OTHER VEHICLES FOLLOWING BEHIND ME. *TR

THIS PROBLEM OCCURS INTERMITTENTLY ABOUT ONCE PER MONTH. WHEN ENTERING TRAFFIC AT AN INTERSECTION FOLLOWING A COMPLETE STOP, THE CAR BEGINS TO MOVE MOMENTARILY WHEN THE ACCELERATOR IS DEPRESSED. IT THEN LOSES POWER OR COASTS FOR APPROXIMATELY 2-3 SECONDS BEFORE POWER IS RESUMED. DURING THE TIME PERIOD OF COASTING, THE VEHICLE IS IN THE LINE OF TRAFFIC AND SUBJECT TO BEING INVOLVED IN AN ACCIDENT. THIS IS A VERY UNSAFE SITUATION. THE VEHICLE HAS BEEN TAKEN BACK TO THE DEALERSHIP AT LEAST 6 TIMES FOR CORRECTION OF THE PROBLEM. SINCE THE CHECK ENGINE LIGHT DOES NOT COME ON AND NO COMPUTER ERROR CODES ARE RECORDED, THE DEALER IS UNABLE TO DETERMINE THE EXACT CAUSE AND REFUSES TO "THROW A PART AT IT". THE PROBLEM HAS BEEN REPORTED TO KIA CUSTOMER SERVICE WITH NO SUGGESTION AS TO WHAT MAY BE FAILING. KIA IS EITHER UNABLE OR UNWILLING TO SHARE INFORMATION ABOUT SIMILAR PROBLEMS THAT MAY BE RECORDED IN THEIR DATABASE. THEIR ONLY RESPONSE IS TO TAKE THE CAR BACK TO THE DEALER TO SEE IF THEY CAN DUPLICATE THE PROBLEM. *TR

I WAS DRIVE EASTBOUND ON I-70 IN COLORADO IN THE MOUNTAINS NEAR THE EISENHOWER TUNNEL AT 2:40PM. THERE WAS NO ONE IN FRONT OF ME ON THE ROAD. TRAFFIC WAS LIGHT. IT WAS APPROXIMATELY 5 DEGREES F. I HEARD A LOUD BANG AND PULLED OVER. I GOT OUT OF THE CAR. THE FRONT SUNROOF ON MY KIA SORENTO EXPLODED OUTWARD. GLASS WAS POINTING UPWARDS. NOTHING HIT MY CAR. IT JUST HAPPENED. GLASS WAS IN A MILLION LITTLE PIECES. LUCKILY THE INSIDE SHADE WAS CLOSED, OTHERWISE GLASS WOULD HAVE FALLEN ALL OVER ME AND MY SON (IN THE BACK SEAT). I CLEANED UP THE GLASS AS BEST AS I COULD. WE CALLED KIA ROADSIDE ASSISTANCE, BUT ENDED UP DRIVING TO THE NEXT TOWN AND GETTING SOME CARDBOARD TO TEMPORARILY KEEP THE WIND OUT, AND DROVE HOME. WE ARE WAITING TO SEE IF KIA WILL COVER IT UNDER WARRANTY. *TR

THIS IS APPROXIMATE FOR THE DATES BUT IF FURTHER PROOF IS NEEDED THEN I AM ON TOP OF IT! NOW MATTER AT HAND...I DROPPED MY 20011 KIA SORENTO BASE XL, AKA MS SILVIA, OFF TO THE KIA DEALERSHIP, ORIGINAL OWNERS OF MS SILVIA, FOR THE 2ND (SECOND) TIME FOR BRAKE ISSUES. 1ST (FIRST) TIME, AROUND 10-12 MS SILVIA GOT NEW CALIPERS AND MASTER CYLINDER AND THE DATE WAS ABOUT 2 (TWO) MTHS BEFORE THIS TIME, WHICH MS SILVIA HAS BEEN IN THE KIA HOSPITAL/SERVICE DEPT SINCE 12-21-12 FOR THE 2ND (SECOND) TIME FOR THE VERY SAME REASON... CALIPERS AND MASTER CYLINDER REPLACED. DEALERSHIP SAYS, "...BAD PARTS...." I AM VERY WORRIED SINCE A RECALL WAS ISSUED THROUGH YOUR ORGANIZATION BACK IN NOV 2010 FOR CALIPERS FOR THIS VERY MAKE, MODEL & YR, THIS WAS NEVER BROUGHT TO MY ATTENTION, BY THE DEALERSHIP, TILL I DID SOME SNOOPING THIS TIME ON MY OWN. AND WOW... ALL I WANT IS A DEPENDABLE & SAFE VEHICLE TO CONDUCT MY LIFE. I AM IN FEAR THIS COULD HAPPEN AGAIN AND WONDERING IF OTHERS ARE SUFFERING IN SILENCE AND IF THIS NEEDS TO BE RESEARCHED AGAIN...PLEASE HELP ME IN THE MEAN TIME I AM LETTING MY CAR INSURANCE CARRIER KNOW ABOUT THIS ISSUE ALSO, JUST IN CASE MS SILVIA CAN'T DO WHAT'S REQUIRED OF HER FOR ME ON A DAILY BASES AND MAYBE INVOLVES OTHERS OF INNOCENCE.... I AM SCHEDULED TO PICK UP MS SILVIA UP TODAY...CROSSING MY FINGERS THAT MS SILVIA IS IN GOOD WORKING ORDER....HELP PLEASE... *TR

I BOUGHT MY 2011 KIA SORENTO PREOWNED CERTIFIED CAR ON 12/07/2012, THE NEXT EVENING 12/08/2012 I WAS DRIVING HOME FROM TOWN AND ABOUT ONE BLOCK BEFORE I GOT TO MY RESIDENCE I HEARD A NOISE LIKE SOMETHING HIT THE BOTTOM OF THE CAR. I THEN TURNED INTO MY DRIVEWAY AND AS I BEGAN TO COME TO A STOP I REALIZED I HAD NO BRAKES IN TURN HITTING ANOTHER PERSONS CAR THAT WAS PARKED IN MY DRIVEWAY. 911 WAS CALLED BECAUSE MY SON AND MYSELF WERE INJURED, AS THE FIRE DEPARTMENT INSPECTED THE CAR HE FOUND ON THE DRIVERS FRONT WHEEL THAT MOST OF THE BRAKE HAD FALLEN APART, THE BRAKE FLUID WAS LOW ALSO, LATER ONE OF THE BRAKE PADS WAS FOUND ON THE ROAD NOT FAR FROM MY DRIVEWAY NONE OF THE OTHER MISSING PARTS WERE FOUND. I HAVE BEEN TRYING TO TALK TO KIA AND THEY DON'T SEEM TO CARE NOR HAVE THEY TRIED TO RECTIFY THE PROBLEM AFTER A SOLID MONTH. TODAY WHEN I WAS LOOKING UP A PHONE # FOR YET ANOTHER KIA DEPT I FOUND THAT THERE WAS A RECALL FOR 2011 KIA SORENTO FOR THE EXACT SAME THING WITH MY CAR. KIA'S "PREOWNED CERTIFIED" PROGRAM GUARANTEES THAT THE CAR WENT THROUGH A 150 POINT INSPECTION BRAKES BEING A TOP PRIORITY. ALL THEY WILL SAY IS THEY CAN FIX MY SMASHED CAR AND THATS IT, I WAS LEAD BELIEVE I WAS BUYING A "CERTIFIED 150 POINT INSPECTED" CAR WHICH WAS NOT THE CASE. THE CAR IS NOT SAFE I WANT WHAT I WAS TOLD I WAS BUYING. THANK YOU *TR

I BOUGHT MY 2011 KIA SORENTO PREOWNED CERTIFIED CAR ON 12/07/2012, THE NEXT EVENING 12/08/2012 I WAS DRIVING HOME FROM TOWN AND ABOUT ONE BLOCK BEFORE I GOT TO MY RESIDENCE I HEARD A NOISE LIKE SOMETHING HIT THE BOTTOM OF THE CAR. I THEN TURNED INTO MY DRIVEWAY AND AS I BEGAN TO COME TO A STOP I REALIZED I HAD NO BRAKES IN TURN HITTING ANOTHER PERSONS CAR THAT WAS PARKED IN MY DRIVEWAY. 911 WAS CALLED BECAUSE MY SON AND MYSELF WERE INJURED, AS THE FIRE DEPARTMENT INSPECTED THE CAR HE FOUND ON THE DRIVERS FRONT WHEEL THAT MOST OF THE BRAKE HAD FALLEN APART, THE BRAKE FLUID WAS LOW ALSO, LATER ONE OF THE BRAKE PADS WAS FOUND ON THE ROAD NOT FAR FROM MY DRIVEWAY NONE OF THE OTHER MISSING PARTS WERE FOUND. I HAVE BEEN TRYING TO TALK TO KIA AND THEY DON'T SEEM TO CARE NOR HAVE THEY TRIED TO RECTIFY THE PROBLEM AFTER A SOLID MONTH. TODAY WHEN I WAS LOOKING UP A PHONE # FOR YET ANOTHER KIA DEPT I FOUND THAT THERE WAS A RECALL FOR 2011 KIA SORENTO FOR THE EXACT SAME THING WITH MY CAR. KIA'S "PREOWNED CERTIFIED" PROGRAM GUARANTEES THAT THE CAR WENT THROUGH A 150 POINT INSPECTION BRAKES BEING A TOP PRIORITY. ALL THEY WILL SAY IS THEY CAN FIX MY SMASHED CAR AND THAT'S IT, I WAS LEAD BELIEVE I WAS BUYING A "CERTIFIED 150 POINT INSPECTED" CAR WHICH WAS NOT THE CASE. THE CAR IS NOT SAFE I WANT WHAT I WAS TOLD I WAS BUYING. THANK YOU *TR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING 30 MPH DOWNHILL IN ICY WEATHER, THE VEHICLE BEGAN TO SLIDE UNCONTROLLABLY UNTIL CRASHING INTO A TREE. THE VEHICLE WAS DESTROYED. THE AIR BAGS DID NOT DEPLOY NOR DID THE HEADREST PREVENT WHIPLASH, AS DESIGNED. THE CONTACT SUFFERED WHIPLASH AND REQUIRED PHYSICAL THERAPY. THE DEALER WAS NOTIFIED OF THE INCIDENT AND STATEDT THAT THE SAFETY FEATURES IN THE VEHICLE WOULD ONLY OPERATE IF THE VEHICLE WAS INVOLVED IN A SEVERE CRASH. THE FAILURE AND CURRENT MILEAGE WAS 8,000.

BOUGHT CAR ON 4-12-12 HAD 22531 MILES ON IT. FROM TIME OF PURCHASE IT WOULD PULL TO THE RIGHT SEVERELY. WE HAD KIA DEALERSHIP CHECK OUT STEERING PROBLEM. THEY COULDN'T FIND ANYTHING WRONG. THEY CHARGED US FOR AN ALIGNMENT AND SAID CAR SHOULD STIR FINE. ALIGNMENT DO NOTHING TO FIX STEERING PROBLEM,STILL PULLS SEVERELY TO THE RIGHT AT ANY SPEED. *TR

WHEN PULLING INTO A PARKING SPACE TODAY, THE ESC AND DBC LIGHTS CAME ON AND I COULD NOT GET THE CAR OUT OF DRIVE OR NEUTRAL. I TRIED TO PUT IT IN REVERSE OR PARK AND IT WOULD NOT MOVE INTO THAT POSITION. FINALLY, I TURNED THE CAR OFF AND TURNED IT BACK ON, THE LIGHTS WENT OFF, AND I WAS ABLE TO GET IT INTO PARK. THIS IS A HUGE PROBLEM. *TR

TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT WAS DRIVING 70 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT HAD TO EXIT AND PUSH THE VEHICLE TO THE SHOULDER. THE CONTACT TOWED THE VEHICLE TO A DEALER. THE DEALER ADVISED THE CONTACT THAT A SENSOR FAILED AND WOULD NEED REPLACING. THE DEALER REPLACED THE SENSOR HOWEVER, THE FAILURE PERSISTED AFTER THE REPAIRS. IN ADDITION, THE VEHICLE FAILED TO START. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER WHERE THE DEALER ADVISED THE CONTACT THAT A SAFETY SWITCH WAS THE CAUSE OF THE FAILURE. THE VEHICLE WAS REPAIRED A SECOND BUT TO NO AVAIL. THE FAILURE MILEAGE WAS 14,000.