2011 KIA SORENTO Complaints
View complaints related to 2011 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,440 complaints submitted for the 2011 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
-
2011 KIA SORENTO- FRANKLINTON, LA
AFTER STOPPING TO PAYING BRIDGE TOLL, HEARD A LOUD GRINDING NOISE WHICH SOUNDED LIKE SOMETHING FEEL OUT FROM UNDERNEATH THE OUR 2011 KIA SORENTO. FROM THAT POINT ON THE VEHICLE WOULD ONLY COAST. THIS COULD HAVE CAUSED A MAJOR ACCIDENT AS 3 LANES OF TRAFFIC WERE MERGING AND LUCKILY THERE WAS A PARKING LOT JUST BEFORE GETTING ON THE BRIDGE. WE CALLED ROADSIDE ASSISTANCE AND VEHICLE WAS TOWED TO KIA DEALERSHIP AND TRANSMISSION IS BEING REPLACED. A RENTAL CAR WAS PROVIDED, BUT IS ON A DAY-TO-DAY BASIS...THE REPAIR IS SUPPOSED TO ONLY TAKE A WEEK...NOT SURE HOW I FEEL ABOUT THE VEHICLE NOW.....THERE SHOULD BE A RECALL... *TR
Source: NHTSA WEB SITE -
2011 KIA SORENTO- PACIFIC PALISADES, CA
DRIVING FROM PALM SPRINGS TO LOS ANGELES ON HIGHWAY 10, A VERY LOUD CLUNK HEARD BENEATH THE DRIVERS SEAT AND VEHICLE LOST POWER BUT CONTINUED TO REV. SLOWLY RECOVERED. ABOUT 10 MINUTES LATER, AT SPEED OF 65 IN TRAFFIC ON HIGHWAY, ANOTHER LOUD GRINDING CLUNK HEARD SOMEWHERE BENEATH DRIVER'S SEAT. VEHICLE AGAIN LOST POWER BUT CONTINUED TO REV. BEST WAY TO DESCRIBE IS THAT IT FELT LIKE THE CAR WAS SUDDENLY DROPPING FROM 5TH GEAR TO 1ST GEAR. BUT THE GEAR SHIFT WAS NOT TOUCHED. THIS HAPPENED IN TRAFFIC ON A MAJOR HIGHWAY. I SEE THERE ARE DOZENS OF SIMILAR COMPLAINTS REGISTERED ON THIS SITE. PLEASE TAKE ACTION BEFORE SOMEONE IS HURT. *TR
Source: NHTSA WEB SITE -
2011 KIA SORENTO- TENNESSEE COLONY, TX
CRUISE CONTROL BROKEN FOR 3RD TIME. CRUISE CONTROL DOES NOT WORK, HAS ALREADY HAD CRUISE CONTROL SWITCH REPLACED ONCE. TAKING INTO DEALER FOR THIRD TIME AND IRONICALLY, THE DAY WE PICKED 2011 KIA SORENTO UP TO HAVE THE CRUISE CONTROL FIXED FOR THE SECOND TIME, IT DID NOT WORK WITH DEALER STATING "COULD NOT DUPLICATE CUSTOMER'S CONCERN." WHAT IF WE ALL DID OUR JOB THAT WAY? IS THIS SITE, PAID FOR BY US CITIZENS, JUST FOR BLOGGING OR DOES THE NATIONAL HIGHWAY TRAFFIC AND SAFETY ADMINISTRATION HAVE ANY TEETH? ITS ABOUT TIME FOR A RECALL ON THE 2011 KIA SORENTO FOR TRANSMISSION, SUDDEN ACCELERATION, CRUISE CONTROL, STEERING - PULLING TO THE RIGHT, AND OTHER PROBLEMS THE 2011 KIA SORENTO HAS THAT ARE DANGERS TO THE PUBLIC AT LARGE. *TR
Source: NHTSA WEB SITE -
2011 KIA SORENTO- TENNESSEE COLONY, TX
TRANSMISSION BROKEN FOR THIRD TIME. WE CAN NOW DUPLICATE THE PROBLEM CONSISTENTLY BY PARKING ON AN INCLINE, PUTTING THE 2011 KIA SORENTO IN DRIVE AND ATTEMPTING TO TAKE OFF, THE VEHICLE GRINDS AND THEN SUDDENLY ACCELERATES. WE ARE TAKING VEHICLE INTO DEALER FOR THE 4TH TIME. THE TRANSMISSION HAS BEEN REPLACED ONCE AND THE VEHICLE CONTINUES TO GRIND AND SURGE FORWARD, ONCE CAUSING WIFE TO NEARLY JUMP PEDESTRIAN SIDEWALK WITH HER MOTHER IN VEHICLE. *TR
Source: NHTSA WEB SITE -
2011 KIA SORENTO- WILMINGTON, OH
AFTER COMING HOME FROM WORK MY DAUGHTER SAID HER CAR WAS MAKING A STRANGE NOISE. SHE ASKED ME TO TAKE IT FOR A TEST DRIVE TO SEE IF I COULD TELL WHAT WAS WRONG. AFTER STARTING THE CAR I PLACED THE TRANSMISSION IN REVERSE. AT THAT POINT I NOTICED A LOUD NOISE AND FELT A STRONG BUMP. AFTER BACKING OUT OF THE DRIVEWAY I PUT THE CAR IN DRIVE AND NOTICED THE SAME NOISE. WHEN THE TRANSMISSION DOWN SHIFTED AS I STOPPED AT AN INTERSECTION I NOTICED THE NOISE AGAIN. AFTER DRIVING ABOUT A MILE I WENT TO ACCELERATE FROM A STOP SIGN, WE HEARD A LOUD NOISE, FELT A BUMP, AND THEN HEARD A VERY LOUD GRINDING SOUND COMING FROM THE TRANSMISSION. AT THAT POINT THE ENGINE WAS RUNNING BUT THE CAR WOULD NOT GO ANY WHERE. WE WERE ABLE TO COST TO A SAFE LOCATION ALONG THE SIDE OF THE ROAD. THE CAR WAS TOWED TO THE LOCAL KIA DEALERSHIP. *TR
Source: NHTSA WEB SITE -
-
2011 KIA SORENTO- FLORIDA, FL
TRANSMISSION FAILED ON A 2011 KIA SORENTO WITH 22K MILES ON IT. WE WERE PULLING OUT INTO AN INTERSECTION WHEN IT COMPLETELY LOST POWER. THE ONLY WARNING THAT I HAVE SEEN IN REFERENCE TO A POSSIBLE TRANSMISSION ISSUE IS THAT THE CAR IDLES HIGH (AT ABOUT 3500 RPM) IN THE MORNING. THIS WAS REPORTED TO KIA BUT THEY COULD NOT REPLICATE IT. AS OF NOW, THE CAR IS AT THE DEALERSHIP WAITING ON A NEW TRANSMISSION. *TR
Source: NHTSA WEB SITE -
2011 KIA SORENTO- WESTERVILLE, OH
I WAS TRAVELING FROM COLUMBUS OHIO TO TOLEDO OHIO ON A BUSINESS TRIP. THE TRIP STARTED OUT NORMALLY, BUT WHEN I ARRIVED IN TOLEDO AND PULLED OFF AT AN I-75 EXIT, MY TRANSMISSION FAILED AS I WAS EXITING. DID NOT HAVE ANY FORWARD MOTION AT THE EXIT AND HEARD ONLY GRINDING SOUNDS COMING FROM THE TRANSMISSION WHEN I TRIED TO MOVE. ENDED UP HAVING IT TOWED TO THE NEAREST KIA DEALERSHIP. THE DEALERSHIP REPLACED THE TRANSMISSION, BUT I'M HEARING A STRANGE WHINE COMING FROM THE REPLACEMENT TRANSMISSION. THIS COULD HAVE CAUSED AN ACCIDENT IF I HAD BEEN TRAVELING AT 70 MPH ON THE INTERSTATE. THIS ISSUE NEEDS A RECALL FROM KIA. *TR
Source: NHTSA WEB SITE -
2011 KIA SORENTO- WHITE HALL, AR
I WAS DRIVING MY 2011 KIA SORENTO FROM ARKANSAS TO INDIANA. I STOPPED OFF TO GET GAS AND FELT LIKE SOMEONE BUMPED ME IN THE REAR END WHEN I CAME TO A STOP. I LOOKED BEHIND ME AND THERE WAS PLENTY OF ROOM BETWEEN THE CAR BEHIND ME AND MYSELF. I WASN'T SURE WHAT IT WAS SO I DIDN'T REALLY THINK TOO MUCH ABOUT IT AND WENT ON MY WAY. THE NEXT TIME I GOT OFF THE INTERSTATE AND STOPPED, IT DID IT AGAIN. I THEN CALLED THE DEALERSHIP I BOUGHT MY SORENTO FROM AND MADE AN APPT TO TAKE IT IN THE FOLLOWING DAY. NEEDLESS TO SAY IT DIDN'T MAKE IT TO THE NEXT DAY. AS SOON AS I GOT OFF THE INTERSTATE (THANKFULLY AT MY EXIT) THE TRANSMISSION WENT COMPLETELY OUT. I THEN HAD TO CALL ROADSIDE ASSISTANCE AND THEY HAD TO TOW IT TO THE DEALERSHIP. THE NEXT DAY I WENT TO THE DEALERSHIP TO FIND OUT THAT THEY WERE GOING TO HAVE TO PUT A WHOLE NEW TRANSMISSION IN MY VEHICLE. I WAS PROVIDED A RENTAL CAR UNTIL THE SERVICE WAS COMPLETE. THE THING WAS I WAS ONLY IN TOWN FOR A LONG WEEKEND AND HAD TO GET BACK TO ARKANSAS. THEY TOLD ME THAT I COULD DRIVE THE RENTAL CAR BACK TO ARKANSAS BUT WOULD HAVE TO COME GET THE SORENTO WHEN IT WAS READY. (THEY WOULD NOT SHIP THE SORENTO TO ME) IT DID END UP WORKING OUT OK, MY MOTHER AND FATHER INLAW PICKED UP THE SORENTO WHEN IT WAS FIXED AND I DROVE ONE OF THEIR VEHICLES DOWN TO ARKANSAS. THEY BROUGHT THE SORENTO DOWN TO ME ON THEIR VACATION. I AM VERY DISAPPOINTED THAT THE TRANSMISSION WENT OUT IN MY BRAND NEW VEHICLE. I DON'T THINK THAT I WILL EVER FEEL TOTALLY SAFE DRIVING IT AGAIN. I'M ALWAYS GOING TO BE WONDERING WHAT IS GOING TO HAPPEN NEXT. *TR
Source: NHTSA WEB SITE -
2011 KIA SORENTO- TERRYVILLE, CT
2ND EVENT, UNCOMMANDED DOWNSHIFT FROM 6TH GEAR TO 4TH GEAR AT SPEED. TRANSMISSION THEN LOCKS IN 4TH GEAR UNTIL SHUT DOWN AND RESTARTED. VERY VIOLENT EVENT WHEN IT OCCURS, WITH AN INSTANTANEOUS BANG AND CORRESPONDING IMMEDIATE LOSS OF SPEED. *TR
Source: NHTSA WEB SITE -
2011 KIA SORENTO- TERRYVILLE, CT
WHILE DRIVING ON THE INTERSTATE AT 65 MPH, TRANSMISSION SHIFTED TO 4TH GEAR UNCOMMANDED FROM 6TH GEAR. LARGE BANG AND SUDDEN DECELERATION. THINK OF HITTING A FOOT DEEP POTHOLE..WITHOUT THE POTHOLE. TRANSMISSION LOCKED IN 4TH GEAR UNTIL ENGINE SHUT OFF AND RESTARTED. PROBLEM HAS NOT RECURRED. *TR
Source: NHTSA WEB SITE