2011 KIA SORENTO Complaints

BOUGHT A 2011 SORENTO LX V6. WIFE DROVE IT HOME THAT NIGHT. I DID NOT DRIVE TILL TWO DAY'S LATER WITH ONLY 105 MILES ON IT, AND IMMEDIATELY FELT THE CALL PULLING RIGHT AT ALL TIMES, EVEN THE STEERING WHEELS IS OFF CENTER. ALSO LIKE OTHER OWNERS; THE CAR HAS THE CONSTANT NOISY FRONT/RIGHT WHEEL, AND THE TRANSMISSION THUD/JERK ABOUT EVERY 5 STARTS. I CALLED THE DEALERSHIP AND ASKED TO SPEAK TO THE SALES MGR. AND EXPLAINED THE SITUATION, HE TOLD ME HE HAD HEARD OF NO SUCH ISSUES ABOUT ANY CARS AT ANY TIME. HE TOLD ME TO COME IN AND TALK TO THE SALES PERSON WHO SOLD ME THE CAR. HE MADE NO ATTEMPT TO REASSURE ME AND CLEARLY LIED. I WILL BE TAKING THE CAR IN A THE END OF THE WEEK AND SEE WHERE THIS HOPEFULLY SHORT ROAD WILL TAKE US. ALSO FOR ANY OTHER PERSON WHO COMES UPON THESE COMPLAINTS, PLEASE DO YOU HOMEWORK ON YOUR STATES LEMON LAWS. THEY ARE DESIGNED TO PROTECT YOU AND THE SELLER, SO BE SURE YOU DO YOUR PART, IT CAN BE EASY TO SCREW YOURSELF OVER. *TR

I BOUGHT A BRAND NEW KIA SORENTO 2011 IN FEBRUARY THIS YEAR. I HAVE 20 000 MILES ON IT AND 2 DAYS AGO WHILE I TRIED TO DRIVE OFF FROM INTERSECTION I HEARD A NOISE LIKE SOMETHING BROKE COMING FROM DRIVER'S FRONT SIDE OF THE VEHICLE AND RIGHT AFTER THAT STARTS TO MAKE A SOUND LIKE IS KEEP BRAKING METAL. THE VEHICLE WENT COMPLETELY UNDRIVABLE. I CALLED ROAD HELP ASSISTANCE AND THEY TOW THE CAR TO THE DEALERSHIP. NEXT DAY THEY CALLED ME BACK AND ON MY QUESTION WHAT IS GOING ON THEY TOLD ME THAT " CV SHAFT IS BROKEN" AND THEY WILL NEED TO REPLACE THAT PART AND THAT WILL TAKE MORE THAN A WEEK, BUT THEY DID NOT SHOWED ME THE BROKEN PART. SO I'M NOT SURE IF THE BROKEN PART IS AVAILABLE, BUT SHOULD BE STILL IN THE SERVICE CENTER ON THE KIA DEALERSHIP. *TR

BOUGHT A 2011 KIA SORENTO 4CYL STANDARD PACKAGE. NOTICED AT AROUND 200 MILES THE FRONT RIGHT TIRE WAS MAKING SOME CLUNKING NOISES AND FELT VERY WOBBLY. THE CAR ALSO PULLS TO THE RIGHT ON THE HIGHWAY. CALLED THE LOCAL KIA DEALERSHIP AND THEY LOOKED AT IT AND SAID IT WAS A SUSPENSION PROBLEM AND THEY HAD ANOTHER CAR WITH THE SAME PROBLEM SO THEY KNEW WHAT IT WAS. IT'S BEEN 3 WEEKS, KIA SAID THEY WOULD CALL BUT THEY NEVER DID SO I HAVE CALLED THE DEALER OVER 4 TIMES TO HEAR THE WORDS "WE DON'T HAVE YOUR PART" THEY TOLD ME ONE OTHER TIME THAT ONE OF THE GUYS TRIED TO ORDER TOO MANY PARTS AND THEY GOT REJECTED! LIES! THE RPM'S ALSO REEVE UP FOR NO APPARENT REASON. THEY MAKE THE CAR SOUND LIKE THE MOTOR IS GOING TO BLOW UP AND LAST, THE CAR PULLS TO THE RIGHT WHILE DRIVING ON THE HIGHWAY. VERY UNSAFE!I DON'T FEEL SAFE DRIVING THIS CAR AND IT FEELS LIKE I AM DRIVING A PILE OF JUNK. I AM WAITING TO BREAK DOWN ON THE FREEWAY! *TR

TL*THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 30 MPH THE VEHICLE BEGAN TO PULL TOWARDS THE RIGHT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY PUT AIR INTO THE TIRES. THE FAILURE CONTINUED TO RECUR AND THE VEHICLE WAS TAKEN BACK TO THE AUTHORIZED DEALER WHERE THE TIRES WERE ROTATED AND AN UNKNOWN ENGINE ADJUSTMENT WAS PERFORMED. THE FAILURE CONTINUED TO RECUR SO THE VEHICLE WAS AGAIN TAKEN TO AN AUTHORIZED DEALER WHERE SHE WAS INFORMED THE FRONT SPRING COILS NEEDED TO BE REPLACED. THE PARTS WERE ON BACK ORDER SO THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 200 AND THE CURRENT MILEAGE WAS 600. THE VIN WAS UNAVAILABLE.

2011 KIA SORENTO V6 HAS SPRING COIL ISSUES. OUR BRAND NEW SORENTO KEPT PULLING TO THE RIGHT. MAKING IT DIFFICULT TO DRIVE. NO INJURIES AS OF YET. THE COILS ARE ON BACK ORDER DUE TO SO MANY COMPLAINTS. NOT A WORD FROM KIA MOTORS. *TR

HAVE HAD 4 ALIGNMENTS AND ONE STEERING WHEEL STRAIGHTENING IN 3 MONTHS ON A BRAND NEW 2011 KIA SORENTO, 4 CYL, TO CORRECT THE SUV DRIFTING TO THE RIGHT. PLEASE REFER TO CASE #10334297. TODAY I DROVE A NEW SORENTO AS A TEST-DRIVE AT THE DEALER TO COMPARE MY CAR TO ONE JUST OFF THE ASSEMBLY LINE. THIS FORM IS TO UPDATE NHTSA THAT THE NEW VEHICLE HAS THE SAME DRIFTING PROBLEM AS THE ONE I PURCHASED IN LATE MARCH 2010. ALL SPECS FROM EACH ALIGNMENT HAS BEEN FORWARDED TO KIA CORPORATION (MATT IS THE CLIENT SERVICE CONTACT. MY COMPLAINT NUMBER WITH KIA IS #[XXX]). ALL ALIGNMENTS ALL DIFFERENT AS TO "BEFORE ADJUSTMENT AND AFTER ADJUSTMENT" EVEN THOUGH LESS THAN 3 MONTHS HAS GONE BY FOR ALL THE ADJUSTMENTS MADE. THIS APPEARS TO BE A DESIGN FLAW AND AT THIS TIME DOES NOT APPEAR TO BE "FIXABLE". FELT THIS PROBLEM SHOULD BE REPORTED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2011 KIA SORRENTO. THE CONTACT STATED WHEN DRIVING ON UNEVEN ROAD SURFACES, THE VEHICLE WOULD EXHIBIT AN ABNORMAL WOBBLING SOUND SIMILAR TO DRIVING ON A FLAT TIRE. THE DEALER WAS ABLE TO DUPLICATE THE FAILURE BUT WAS UNABLE TO DETERMINE THE CAUSE OR PROVIDE A REMEDY. THE MANUFACTURER ADVISED THAT THE FAILURE WAS UNDER INVESTIGATION BUT DID NOT PROVIDE ANY FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 300 AND THE CURRENT MILEAGE WAS APPROXIMATELY 3,500.

THE CAR IS A 2011 AND IS ONLY 3 MONTHS OLD HAD JUST PULLED OUT OF A DRIVEWAY AND WAS GOING DOWN THE ROAD WHEN I HEARD A CRACK AND A LOUD POP. AFTER THAT NOISE THE WHOLE SUNROOF FELL IN ON ME AS I WAS DRIVING, ALL OF THE GLASS AND METAL HOLDING THE GLASS. IT SEEMS THE GLASS HAD POPPED UP BEFORE IT FELL IN ON ME. MY BACK WAS SCRATCHED AND THE VEHICLE WAS DAMAGED. THE SUNROOF WAS REPLACED BY THE DEALERSHIP AND ALSO A GOUGED DOOR PANEL. THERE ARE STILL SMALL SCRATCHED ON THE INTERIOR AND THE ROOF OF THE CAR FROM THE GLASS. *TR

TL* THE CONTACT OWNS A 2011 KIA SORRENTO. WHILE DRIVING AT AN UNKNOWN SPEED IN SUNNY WEATHER, THE CONTACT STATED HE AS UNABLE TO READ THE SPEEDOMETER DUE TO THE GLARE FROM THE SUN REFLECTING OFF THE INSTRUMENT PANEL. THE CONTACT STATED THE FAILURE WOULD OCCUR WHENEVER THERE WAS SUNNY WEATHER. THE MANUFACTURER ADVISED THAT THE FAILURE WAS A FACTORY DEFECT BUT DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 1,500.

THE CHROME RINGS AROUND INSTRUMENT PANEL ARE VERY BLINDING ON SUNNY DAYS AND COULD CAUSE AN ACCIDENT. *TR