2007 KIA SORENTO Complaints

OUR 2007 KIA SORENTO HAS A PROBLEM WITH THE PASSENGER AIR BAG SYSTEM. THIS IS MY WIFE'S CAR AND I RIDE AS A PASSENGER. WHEN I RIDE 75% OF THE TIME THE AIR BAG LIGHT WILL NOT GO OFF, THIS TELLS US THAT THE PASSENGER AIRBAG SYSTEM IS NOT ON. WE HAVE NOTICED MANY THINGS THAT WILL CORRECT THIS AND ALSO MAKE IT HAPPEN. ONE THING IS IT NORMALLY HAPPENS AFTER THE CAR HAS BEEN LEFT OFF FOR AWHILE. THE AIR BAG LIGHT MAY GO OFF ARE YOU START THE CAR BUT WHEN YOU SHIFT IT INTO GEAR IT POPS ON. YOU CAN ALSO GET IT TO COME ON SOMETIMES WHEN YOU REMOVE YOUR SEAT BELT. YOU CAN SOMETIMES CORRECT THE PROBLEMS BY SHUTTING OFF AND RESARTING THE CAR. NOW THIS IS A VERY ANNOYING PROBLEM AND A ERRATIC ISSUE. BEING A AUTOMOTIVE TECH AND A ELECTRONIC TECH I CAN SEE HOW THE KIA DEALER WILL NOT BE ABLE TO HELP WITH OUT SEEING THE PROBLEM. THE KIA DEALER HERE IS REALLY NO HELP AS WHEN WE TOOK IT IN THE SERVICE MANAGER SAID "SHOW ME THE PROBLEM" BUT OF COURSE WE COULD NOT REPRODUCE IT AT THAT TIME. WE HAVE SINCE HAD THE CAR FOR A FEW MONTHS AND HAVE TAKEN NOTICE OF HOW THE PROBLEM IS SHOWING UP. WE HAVE NOT TAKEN IT IN AS WE HAVE LOST CONFIDENCE IN THE KIA TECHNICAL STAFF AS TO THERE CAPABILITIES OF REPAIR. I SHOULD SAY WE FIRST BOUGHT A 06 SORENTO AND HAD IT IN THE DEALERSHIP FOR 5 WEEKS OUT OF THE 7 WEEKS, WE OWNED IT AND TRADED IT IN FOR THE 07 TRYING TO GIVE KIA A CHANCE TO REDEEM FOR ALL THE PROBLEMS BEFORE. *TR

I HAVE A 2007 KIA SORRENTO THAT WAS PURCHASED PARTLY BECAUSE OF THE 5 STAR SAFETY RATING. HOWEVER, IN MY PARTICULAR VEHICLE THE PASSENGER SIDE AIRBAG DEACTIVATION SENSOR DESIGNED TO DEACTIVATE THE PASSENGER SIDE AIRBAG WHEN THE SEAT IS OCCUPIED BY A CHILD ALSO DEACTIVATES THE AIRBAG MORE THAN 50% OF THE TIME WHEN AN ADULT OCCUPIES THE SEAT. I HAVE REPORTED THIS ISSUE TO MY DEALER 3 TIMES AND THE SERVICE MANAGER TELLS ME THAT THERE IS NOTHING THEY CAN DO BECAUSE THERE IS NO "FIX" FROM THE FACTORY. HE ALSO TOLD ME THAT HE IS NOT AWARE OF ANYONE ELSE HAVING THIS PROBLEM ( I DOUBT THAT) AND THAT KIA WAS NOT PARTICULARLY CONCERNED ABOUT THIS PROBLEM BECAUSE THE PASSENGER SIDE AIRBAG WAS A "SECONDARY PROTECTION DEVICE" WHICH WAS NOT REALLY NECESSARY TO PROTECT THE OCCUPANT IF THE OCCUPANT WAS WEARING HIS/HER SEAT BELT. I CALLED KIA CUSTOMER SERVICE AND THEY BASICALLY "BLEW ME OFF" SAYING THAT KIA WOULD FIX THE PROBLEM IN "DUE TIME". HOW CAN KIA ADVERTISE A 5 STAR SAFETY RATING WHEN IN FACT THEY ARE AWARE OF THIS SENSOR ISSUE AND ARE NOT WILLING OR ABLE TO FIX IT? APPEARS TO ME THAT THERE IS SOME FALSE ADVERTISING GOING ON AND REALLY WE HAVE ABOUT A 2 STAR SAFETY RATING! *JB

PURCHASED A NEW 2007 KIA SORRENTO ON 3/30/07. LEFT THE DEALERSHIP WITH THE PASSENGER SIDE AIRBACK DISCONNECT LIGHT ON WITH AN ADULT SITTING IN THE SEAT. HAVE TAKEN THE CAR INTO TWO DIFFERENT DEALER SERVICE DEPARTMENTS AND THEY HAVE REFUSED TO ADDRESS THIS SAFETY ISSUE. REPORTED PROBLEM TO KIA USA CONSUMER AFFAIRS AND NO ACTION HAS BEEN TAKEN OTHER THAN REFER US TO ANOTHER DEALER FOR SERVICE. A SERVICE MANAGER I SPOKE WITH SAID THIS WAS A "KNOWN PROBLEM" WITH THE 06 AND 07 SORRENTO BUT THAT THE COMPANY COULD NOT "REPRODUCE A HARD ERROR". THE SERVICE MANAGER WENT ON TO TELL ME THAT THERE ARE SENSORS IN THE SEAT CUSHION AND SEAT BACK AND THAT A PASSENGER HAS TO SIT IN THE SEAT IN A PARTICULAR WAY IN ORDER FOR CONTACT TO BE MADE PROPERLY. THE MANAGER WENT ON TO SAY THAT HE HAD SEEN A LOT OF 06 AND 07 SORRENTO'S WITH THIS PROBLEM AND WAS WAITING ON KIA TO TAKE ACTION. OTHER THAN PURSUE THE LEMON LAW PROCESS, WHAT OTHER RECOURSE DOES A CONSUMER HAVE WITH A CLEAR ENGINEERING DEFECT OF A KEY SAFETY FEATURE? *TR

WELL BOUGHT THIS NEW KIA SORENTO ON 01-06-07 WELL NOTICED ON 01-07-07 A TCIKING NOICE COMMING FROM ENGINE BROUGHT IT BACK I ON MONDAY 01-08-07 SERVICE MANAGER AT WORLD KIA IOF LAS VEGAS SAYS ITS NEW NEEDS TO E BROKE IN THEN I GET A RECALL NOTICE FIX ON 02-23-07 FRE OF COURSE NOW ON 4-23-07 BROUGHT BACK IN THE TICKING NOICE GOT WORSE REPLACE LIFETERS TENSINOR ASSY ALMOST A COMPLETE OVER HAUL ON ENGINE AT 1843 MILES FIXED THEN ON 6-29-07 THE UPPER RAIDATOR HOSE BLOWS AT 3049 MILES ASK WHY SERVICE MANAGER KEVIN BLACKWELL AYS THEY DONT KNOW I BROUGTH THIS BACK NOT EVEN ONE DAY TO GET MY OTHER VECHILE BACK WELL THEY SAY YOU SIGNED THE NEW CAR NOTE THIS SUV HAS 3350 MILES ON NOW AND WITH THIS AMOUNT OF WORK ALREADY THAT HAS BEN DONT I CANT EVEN GET A GOOD GEAL ON A TRADE ONCE THEY RUN A CARFAX REPORT IT WILL SHOW THIS IS A PROBLEM SUV SO WHO WANTS IT MY OPION THE DEALER GIVES ME BACK MY MONEY IN FULL OF WHAT I PAID FOR IT LET HIM HAVE HIS PROBLEM SUV

TL*THE CONTACT OWNS A 2007 KIA SORENTO. THE CONTACT STATED THAT THE AIR BAG SENSOR FOR THE FRONT PASSENGER SEAT WORKS INTERMITTENTLY. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 900 AND FAILURE MILEAGE WAS 50.

TL*THE CONTACT OWNS A 2007 KIA SORENTO. THE FAILURE MILEAGE WAS 18 AND THE CURRENT MILEAGE WAS 1000. THE PASSENGER AIRBAG LIGHT WILL STAY OFF WHEN THERE IS AN ADULT IN PASSENGER SEAT. THE DEALER IS UNABLE TO DIAGNOSE THE PROBLEM.

TL*THE CONTACT OWNS A 2007 KIA SORENTO LX. THE CONTACT STATED THAT THE VEHICLE'S TRANSMISSION SURGES AND HAS DIFFICULTY SWITCHING GEARS. SHE HAS TAKEN THE VEHICLE TO A KIA DEALERSHIP TWICE BECAUSE THE TORQUE CONVERTER CONTINUES TO LOCK UP. THE FAILURE IS NOTICEABLE AT 35 MPH. DURING THE FIRST SERVICE VISIT, A SOFTWARE UPDATE WAS PERFORMED. ON THE SECOND VISIT, THE DEALER STATED THAT NO REPAIR WAS CURRENTLY AVAILABLE FOR THE TORQUE CONVERTER. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 720 AND FAILURE MILEAGE WAS 100.

I BOUGHT A 2007 KIA SORENTO A MONTH AGO. IT HAS A PASSENGER SENSOR IN THE SEAT THAT ACTIVATES THE AIR BAG ON THE FRONT PASSENGER SIDE. IF A CHILD OR PASSENGER WHO DOESN'T MEET THE WEIGHT REQUIREMENT SITS IN THE SEAT IT WILL DEACTIVATE THE AIR BAG. PROBLEM IS THAT THE SENSOR ISN'T WORKING FOR PASSENGERS WHO MEET THE WEIGHT REQUIREMENT . THE AIR BAG IS DEACTIVATED AND THEREFORE THE SAFETY FEATURE THAT IS THE AIR BAG IS NO LONGER THERE TO PROTECT THE FRONT PASSENGER AND THERE IS NO WAY TO OVERRIDE THAT FEATURE. I ASKED THE SERVICE GUY AT THE KIA DEALERSHIP AND HE SAID THERE'S NOTHING THEY COULD DO. THE FRONT PASSENGER AIR BAG HASN'T BEEN WORKING SINCE I BOUGHT IT. *TR

I PURCHASED A 2007 KIA SORENTO ON 1/6/07 FROM CHRIS LEITH KIA IN WAKE FOREST, NC. NOT LONG AFTER I BOUGHT IT, I NOTICED THAT IT FREQUENTLY JERKED WHEN ACCELERATING AT HIGHER RATES OF SPEED. ON 1/11/07, I TOOK THE CAR BACK TO THE DEALER AND COMPLAINED OF THE PROBLEM. AT THAT TIME THEY TOLD ME IT WAS THE ELECTRONIC THROTTLE BODY WHICH WAS SELF ADJUSTING ,AND WOULD FIX ITSELF AS I DROVE IT. THE VEHICLE CONTINUED TO STRUGGLE, SO I TOOK IT BACK TO KIA ON 3/5/07. THEY HAD THE VEHICLE FOR 3 DAYS. AFTER CORRESPONDENCE WITH KIA, I WAS TOLD TO COME PICK UP THE VEHICLE. THEY TOLD ME THAT KIA WAS AWARE OF THE PROBLEM AND THAT THEY WERE WORKING ON A SOLUTION. IT IS BELIEVED TO BE A SOFTWARE ISSUE. AS OF TODAY, 4/5/07, I STILL HAVE NO SOLUTION TO MY PROBLEM. I HAVE BEEN IN TOUCH WITH THE DEALER, AND HAVE BEEN TOLD THAT THEY ARE STILL WORKING ON A SOLUTION. I AM VERY FRUSTRATED! A BRAND NEW VEHICLE SHOULD NOT RUN LIKE THIS!!!*AK