2014 KIA SORENTO Complaints

The contact owns a 2014 Kia Sorento. The contact stated that while driving on several occasions at various speeds, the brake pedal was depressed and traveled further than normal intermittently. The vehicle was taken to an independent mechanic, where the failure could not be replicated. The vehicle was then taken to a dealer, where it was diagnosed that the HECU had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 103,000.

My high pressure fuel pump is spraying fuel in my engine. This is a new engine replacement as of October 2024. This is a huge fire risk and we cannot operate this vehicle.

The contact owned a 2014 Kia Sorento. The contact stated that while driving at 10 MPH, smoke emanated from the vehicle's hood. There was no warning light illuminated. The contact coasted to a driveway and attempted to open the hood when the vehicle became engulfed in flames. The vehicle was consumed by the fire. There was no injury sustained. The local Fire Department was contacted and extinguished the fire, and a fire report was filed. The fire report was provided. The vehicle was towed to the tow lot and deemed a total loss. The contact stated that the dealer was not contacted. The contact was provided notification of NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC); by the Fire Department. The contact notified the manufacturer about the failure stated in the recall. The contact stated that the manufacturer sent a technician to inspect the vehicle. The failure mileage was approximately 157,000.

The vehicle's original engine suffered severe oil consumption and a blown head gasket, which contaminated the exhaust system. The Kia dealership replaced the engine under warranty but refused to replace the damaged catalytic converter claiming it wasn’t a part of the warranty even though it was consequently damaged. The dealership explicitly stated the vehicle should not be started or driven due to the blocked exhaust, but then did repair and release after I pushed for the catalytic converter replacement. They said I would have to follow up with Kia corporate. They released the unsafe vehicle anyway and I have been following up with Kia customer service for 2 months to request a CAT replacement. While driving, the blocked exhaust caused a severe rattling noise, immediate engine overheating, and complete mechanical engine seizure. The engine completely cut power and locked up while in motion, creating an immediate crash hazard on the roadway. The vehicle is now completely inoperable and will not turn over. This is a severe safety defect where a known blocked exhaust system directly caused catastrophic engine failure while operating.

The pearl white paint on the 2014 Kia Sorento has delaminated and is coming off in large sections all over the car.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds and steering left or right, the steering wheel would seize. The contact would have to maneuver the steering wheel back and forth for it to unlock and continue driving. There were no warning lights illuminated. The vehicle was taken to a certified mechanic, who diagnosed a notch in the lower steering shaft as the cause of the steering failure. The steering joint assembly was replaced. The manufacturer was not made aware of the failure. The failure mileage was 132,538.

The paint on my 2014 Kia Sorento (Snow White Pearl) is peeling and delaminating across multiple areas of the vehicle, including the roof and side panels. In several areas the paint has detached completely, exposing bare metal, and rust has begun forming on the roof. The condition appears to be progressively worsening and does not appear consistent with normal wear or isolated paint damage. The affected areas are available for inspection. The peeling paint may create a road or visibility hazard if pieces detach while the vehicle is in motion. In addition, the exposed metal and developing rust on the roof and upper body areas may affect long-term structural integrity over time. This appears to be a widespread issue affecting similar Kia Sorento vehicles with Snow White Pearl paint.

To whom this may concern: This is what I sent to KIA which I was informed to contact KIA customer care via phone. Which I will do but I know of several people that have had the same issue as me with a Sorento. I am writing this in regards to my 2014 KIA Sorento VIN: [XXX] I purchased in November 2021. At time of purchase it had 89199 miles, I kept up routine maintenance as usual then May 2022 while my husband was driving down the interstate the KIA shut completely down. He tried to start it back and seen a warning display on screen. We then had it towed to KIA in Morristown,TN for them to inform us that the motor needed to be replaced. That this was an ongoing issue with this make /model of vehicle. Luckily I had extended warranty that I purchased through Farris auto when I financed the KIA. They covered the replacement of the motor with 65000 miles along with a couple other things at that time. So the replacement motor was installed by July 2022 I haven’t had any issues with it until September 2025 I had the exact same thing happen to the second motor that happened to the first while my husband was pulling into driveway. I tried contacting the warranty company and of course there was nothing they can do. I contacted KIA in Morristown TN and Knoxville TN spoke with someone in the service department and nothing they can do. For this to be a known issue with Kia Sorento why can I not get the motor fixed? I don’t know where or how to find out if the motor that was replaced is in the recall list but it seems to me that KIA as a company would stand by their product. I am still paying on a vehicle that I can’t even drive, just so it doesn’t hurt my credit. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds, the vehicle would jerk. The check engine warning lights illuminated. The vehicle was taken to a local independent dealer, where it was diagnosed with an unknown engine failure. The vehicle was not repaired due to cost. In addition, the contact stated that while driving at approximately 60 MPH, black smoke was seen coming from under the hood, and the contact managed to pull over to the shoulder of the road, safely exit the vehicle, right before the engine caught on fire. The local fire department arrived on scene to extinguish the fire. The contact sustained PTSD; however, no medical attention was sought. A police report was filed. The vehicle was towed to a local tow yard and deemed a total loss by the insurance provider. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown NHTSA Campaign; however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.

Car burns oil to the point it requires 1 qt/500 mile. Had oil consumption test when issue first started in 2024 by kia, was told there was no problem. Car has continued to have this issue and has now broke connecting rod due to engine starvation even through the oil is to the full mark. I lost all power while driving with no warning before hand. Kia has admitted these engines have oil consumption issues that can lead to this exact problem and many other consumers have complained of the same situation in which Kia will not replace the flawed engine.