2019 KIA SORENTO Complaints

backup camera and infotainment screens failed while driving 3/29/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

backup camera and infotainment screens failed while driving 4/18/2023 . As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Date and Time functions no longer available as an option of the infotaiment center. dashes replace time Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

backup camera and infotainment screens failed while driving 4/7/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. failed 4/1/2023 as well. i was instructed by kia to record the issues per my invoice from dealership when they had vehicle for 27 days in 2022 Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

backup camera and infotainment screens failed while driving 4/1/2023. As a result this makes hands free phone usage unavailable as required by michigan law. This is also a safety concern due to distracting the driver. Kia has been aware of issue since April 2021. Has yet to resolve the issue. Refuses to respond since 2022

infotainment screens failed while driving after failing 3 days prior on 7/3/2022. As a result this makes hands free phone usage unavailable. This is also a safety concern due to distracting the driver.. Kia emailed directly due to ongoing case regarding ongoing electical issues causing accident in April 2021. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022

infotainment screens failed while driving. As a result call failed and this makes hands free phone usage unavailable. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022

back up camera/infotainement screen went black while backing up twice in driveway. About 10 minutes later infotainment center restarted it's self and prompted me to verify safety while driving. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised.

ongoing headlight malfunction since 2022, ongoing electrical issues with vehicle. vehicle headlight does not work on multple occasions despite being serviced at the dealership and replaced 4 times in 2 years. this occurs to both headlights. it is currently random for the right but constant for the left cover (backing) of headlight looks like it exploded. plastic is puffed out. Dealership had vehicle from 5/4/2023 to 8/1/2023. returned unresolved

Vehicle would not turn off. had an earlier issue this day with loss of controls of anything electrical on steering wheel/dash/infotainment center. When vehicle was turned off and keys removed electrical compents would not turn off, Radio/AC/Fan. Attempted to turn car off and on again. Did not resolve the issue. Attempted to call dealership service department, No answer. Called family for help because I was concerned the batter would die. We were traveling and I did not want to leave vehicle in parking lot with elrectical running on a hot day. Advised by family to attempt disconnecting battery. Disconnected battery and electrical turned off. Dealership called on date with no answer. message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ Taylor Kia Toledo Ohio. Staff still said they could not do anything.

electronic functions of vehicle was unresponsive. unable to turn off radio. unable to change volume. unable to control A/C. unable to answer calls. all buttons unresponsive Dealership called on date with no answer. message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ Taylor Kia Toledo Ohio. Staff still said they could not do anything.