2018 KIA SORENTO Complaints

TL* THE CONTACT OWNS A 2018 KIA SORRENTO. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE SUN ROOF EXPLODED WITHOUT IMPACT. THE CONTACT PULLED OVER AND INSPECTED THE VEHICLE. THE CONTACT STATED THAT THE SUN ROOF EXPLODED UPWARDS AND OUTWARDS. THERE WAS NO GLASS FRAGMENTS INSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO DURANGO KIA (1195 CARBON JCT, DURANGO, CO 81301, 833-963-0462) WHERE THE CONTACT WAS INFORMED THAT THE REPLACEMENT PART WOULD BE ORDERED AND THAT THE REGIONAL MANAGER WOULD BE INFORMED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. *BF *JS

SINCE 2/2020 I HAVE BEEN BACK AND FORTH TO THE DEALERSHIP MULTIPLE TIMES FOR MY CHECK ENGINE LIGHT. THE DEALERSHIP HAS REPLACED MULTIPLE DIFFERENT PARTS BUT THE LIGHT CONTINUES TO COME BACK ON. THE DEALERSHIP HAS BEEN IN CONTACT WITH KIA CORPORATE MECHANICS AND THEY DO NOT SEEM TO KNOW WHAT THE PROBLEM IS AS WELL. I AM VERY FRUSTRATED BECAUSE I HAVE ALSO REACHED OUT TO KIA CORPORATE OFFICE AND THEY HAVE BEEN OF NO ASSISTANCE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND HAS VOICED THIS CONCERN MULTIPLE TIMES.

THE HEADLIGHTS ON MY 2018 KIA SORENTO RANDOMLY TURN OFF. IT'S HAPPENED AT LEAST 20 TIMES IN THE PAST SIX MONTHS. IT HAPPENS BOTH DAY AND NIGHT. THE LIGHTS ARE SET TO AUTO. ALTHOUGH THE EVEN APPEARS TO BE RANDOM, IT IS WHILE THE CAR IS IN MOTION AND HAS HAPPED WHILE DRIVING IN PARKING LOTS AS WELL AS MAJOR HIGHWAYS. IN ORDER FOR THE LIGHTS TO COME BACK ON, I HAVE TO USE TURN THE KNOB TO OFF THEN BACK ON. WHEN THE LIGHTS TURN OFF AT NIGHT I CAN NOT SEE ANYTHING AROUND ME NOR CAN ANYONE ELSE SEE ME. I DID CONTACT KIA AND THEY RAN DIAGNOSTIC TESTING BUT COULD NOT FIND THE SOURCE OF THE PROBLEM.

THERE'S GASOLINE LEAKING FROM THE REAR DRIVER SIDE FROM THE BOTTOM OF THE VEHICLE, THIS HAS BEEN A PROBLEM FOR A FEW DAYS. JUST LIKE ANY OTHER RESPONSIBLE CAR OWNER, I TAKE IT TO A SHOP; SINCE I NO LONGER TRUST MARK KIA'S (MY LOCAL KIA DEALERSHIP) SERVICE DEPARTMENT SINCE BEING SCAMMED BY THEM IS A NORMAL OCCURRENCE, I TAKE IT TO A PEP-BOYS NEAR THE DEALERSHIP. THE GENTLEMAN AND HIS MANAGER EXPLAINED TO ME THAT THE FIX IS DOABLE HOWEVER AFTER LITERALLY SPEAKING TO EVERY KIA DEALERSHIP (INCLUDING MARK KIA) AS WELL AS ALL OF THEIR DISTRIBUTORS, THEY LEARNED THAT THE PART TO FIX THE PROBLEM DOESN'T EXIST AT THIS TIME (AS IN NOT SOLD YET). I WAS ALSO INFORMED THAT THE FUEL ASSEMBLY IN GENERAL SHOWS NO WEAR AND TEAR AS WELL AS ANY DAMAGE THAT WOULD CONCLUDE USER ERROR. IN ADDITION, THEY INFORMED ME THAT THE 2017 MODEL HAS THE SAME ISSUE AND AS A RESULT WAS RECALLED, MY RESEARCH CONCLUDED THIS. I CALLED MARK KIA AND ASKED THEM IF THEY WERE AWARE OF A POTENTIAL RECALL, APPARENTLY, A TSB COULD EITHER EXIST OR BE IN THE WORKS THAT ADDRESS THE ISSUE, INSTEAD OF TRYING TO WORK WITH ME ON A SOLUTION, AS USUAL, THE SCAMMERS WERE NOT HELPFUL. AS A RESULT, MY CAR IS CURRENTLY SITTING IN A PEP-BOYS LOT LOCATED AT 101 S MCCLINTOCK DR TEMPE, AZ DUE TO KIAS NEGLIGENCE AND I DEMAND KIA TO LOOK INTO THIS MATTER SINCE I RELY ON MY CAR FOR WORK; WITHOUT MY CAR I DON'T MAKE ANY MONEY. PLEASE CONTACT THE PEPBOYS BELOW 101 S MCCLINTOCK DR TEMPE, AZ 85281 (480) 968-8473 *TR

TL* THE CONTACT OWNS A 2018 KIA SORENTO. THE CONTACT STATED THAT WHILE HER SON WAS DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED AND LOST ALL POWER. THE CONTACT STATED THAT SON CALLED HER AND INFORMED HER THAT THE VEHICLE WAS SMOKING. HE WAS ABLE TO PULL TO THE SIDE OF THE ROAD, UPON EXITING THE VEHICLE HE SAW FLAMES COMING FROM UNDER THE VEHICLE. THE CONTACT STATED THAT HE OPENED THE HOOD AND THE FLAMES IMMEDIATELY ENGULFED THE WHOLE VEHICLE. THE FIRE DEPARTMENT WAS CALLED AND EXTINGUISHED THE FIRE. A FIRE DEPARTMENT REPORT WAS MADE. THERE WERE NO INJURIES OR MEDICAL ASSISTANCE NEEDED. THE VEHICLE WAS TOWED AND TOTALED. THE CONTACT CONTACTED THE DEALER SUNTRUP KIA SOUTH (6263 S LINDBERGH BLVD, ST. LOUIS, MO 63123 PHONE: (314) 254-8955) WHO STATED THAT THEY WERE NOT LIABLE AND TO CONTACT KIA CONSUMER LINE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE A CASE WAS OPENED AS WELL AS AN INVESTIGATION WAS CONDUCTED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.

WHEN DRIVING 40+ MPH, WHEN THE WIND IS BLOWING, THE STEERING BECOMES STICKY, NOTCHY OR JERKY, CALL IT WHAT EVER YOU PLEASE. WHEN TRYING TO ADJUST STEERING SLIGHTLY TO DRIVE IN A STRAIGHT DIRECTION, MY STEERING BECOMES JERKY AND DANGEROUS. KIA REFUSES TO LOOK INTO THIS SERIOUSLY. THEY WANT ME SPENDING HUNDREDS OF DOLLARS TO GET IT DIAGNOSED. BUT HOW WILL IT BE DIAGNOSED WHEN IT ONLY HAPPENS WHEN IT IS WINDY? PLEASE HELP ME WITH THIS.

STEERING HAS A "NOTCHY" OR "STICKY" FEEL AT HIGHWAY SPEEDS ESPECIALLY WHEN STEERING FROM RIGHT TO LEFT.

STEERING FELT STICKING WHILE DRIVELING ON THE HIGHWAY TOOK IT IN BEEN TOLD IT'S THE STEERING COLUMN.. THIS IS THE SECOND ISSUES I HAVE HAD WITH MY STEERING 6MTHS APART. LAST TIME I WAS TOLD IT WAS SOMETHING IN THE DRIVE TRAIN AN WAS COVERED BY WARRANTY AN THE PART WAS GOING TO BE REPLACED BUT WHEN I TOOK MY CAR IN FOR THE SEC ISSUE I WAS TOLD THEY ONLY DID A SOFT WEAR UPDATE BUT ITS ALSO CALLING FOR ANOTHER SOFTWARE UPDATE

CAR HEADLAMPS SHUT OFF WHEN CAR IS IN MOTION, FIRST NOTICED WHEN DRIVING AT NIGHT AS LIGHTS WERE IN AUTO SETTING AND THE DASHBOARD SHOWS THE LIGHT SETTING CHANGE AND THE LIGHTS OUTSIDE CHANGING AS WELL WITH NOTHING BEING TOUCHED. LIGHTS HAVE COMPLETELY SHUT OFF ABOUT 5 TIMES WHEN DRIVING.

IN JANUARY 2019 A RECALL WAS DONE ON MY VEHICLE. A FEW DAYS LATER, I WAS TRAVELING OUT OF STATE. I WAS ON THE INTERSTATE DRIVING 70 MILES PER HOUR WHEN THE CAR LOST POWER. LUCKILY THERE WAS NO ONE BEHIND ME. I WAS TOLD THAT THE RECALL SENT THE CAR INTO LIMP MODE BECAUSE THE ENGINE WAS BAD. MY CAR WAS IN THE SHOP FOR OVER 4 MONTHS IN WISCONSIN. I LIVE IN IOWA. LONG STORY SHORT, KIA CAME UP WITH NEW DIAGNOSTIC TESTING AND AFTER 4 MONTHS THEY DECIDED I DID NOT NEED AN ENGINE AND IT WAS MY WIRING HARNESS THAT WAS THE PROBLEM. 2 MONTHS LATER, I WAS DRIVING ON THE INTERSTATE AGAIN WHEN MY VEHICLE DID THE SAME THING MY CAR WENT FROM 70 MPH TO 50 MPH WITHIN SECONDS. I LOOKED IN MY REARVIEW MIRROR AND A SEMI WAS RIGHT BEHIND. THANK GOODNESS THE DRIVER WAS PAYING ATTENTION. HE HAD TO GO ONTO THE SHOULDER OF THE HIGHWAY TO AVOID CRASHING INTO ME. I WAS TOLD THE CAR WAS ONCE AGAIN IN LIMP MODE. IT WAS IN THE SHOP FOR 3 DAYS AND THEY SAID IT NEEDED A NEW KNOCK SENSOR. FAST FORWARD A FEW MORE MONTHS AND MY VEHICLE GOES INTO LIMP MODE FOR THE 3RD TIME. CURRENTLY MY CAR IS STILL IN THE SHOP. IT HAS BEEN THERE FOR 6 WEEKS. I'M BEING TOLD THAT IT NOW NEEDS A NEW COMPUTER, BUT KIA HAS TO WRITE ONE, SO IT COULD BE AWHILE. THIS CAR IS UNSAFE. THE CAR GOING INTO LIMP MODE IS DANGEROUS AND UNSAFE. I HAVE HAD THIS VEHICLE FOR 15 MONTHS AND OF THAT, ITS BEEN IN THE SHOP FOR 6 AND COUNTING.