2011 KIA SORENTO Complaints

I have contacted the manufacturer [email protected]. I notified them first on September 8,2021. I was given a generic response of to contact a dealership about lights being on that won’t cut off, the hatch falling on its own , the windows gets stuck and the door handle not working and more recently November 3, 2021 that the car will just stop accelerating when driving and then resumes by itself. I also followed their instructions and attempted to make and appointment with Kia of Orange Park 6373 Blanding Blvd Jacksonville, Florida 32244 (904) 771-6078 and was told each item to LOOK AT it was $159. I informed them of my warranty that would cover Cost and was denied that option but payment would be needed upfront and then they would bill my warranty and apply the cost. This was for a diagnostic check. Not repair at all. Which means fees needed to paid whether I got the work done or not. My car was there in June for a recall with the engine and that was covered by Kia due to a system update. I tried again in October just for the car acceleration and have not received a response back from [XXX] GENERAL SALES MANAGER [XXX] on the cost to look at the vehicle to see what it’s accelerating on its on. I sent a follow up request again today to Kia the manufacturer and the dealership. I want it documented that I am driving a car that will stall on its own and then accelerates again. I have two kids and if we are killed due to the vehicles stopping in traffic on its own. Or the other mechanical problems it’s now having they should be sued for our deaths. To just look at my vehicle [XXX] states I must pay because his guys need to get paid too. Not for any work just to look at the vehicle and tell me the cost of repairs. Also they will not submit rose cost to my warranty company who states they will cover the repairs unless they are given money upfront. Sounds illegal to me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2011 Kia Sorento. The contact stated while driving at night at an undisclosed speed, the contact was noticed while making a slight turn, the driver’s and passenger’s side headlights stopped functioning as designed. The failure also occurred while using the turn signals. The contact had to manually activate the headlights after the failure. The vehicle was taken to an independent mechanic to be diagnosed however, the mechanic was unable to duplicate the failure or determine the cause of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000. Subsequent to the initial complaint, in December 2021, the car owner, Ed Ruzicka, decided to see if replacing the turn signal/wiper control shaft would fix this problem. I did so at my own expense. The lights no longer blink off. Still this seems to be a manufacturer defect rather than mere wear. This has never happened on any vehicle which I have owned before. I am 70. The concern is that this is dangerous. I believe that it should be addressed.

2011 KIA SORENTO. CONSUMER WRITES IN REGARDS TO THEIR VEHICLE STOPPING SUDDENLY WHILE DRIVING. THE CONSUMER STATED WHILE DRIVING, THERE WAS A LOUD BANG, AND THE VEHICLE BEGAN TO ROLL BACKWARDS. THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED AT 98,122 MILES.

The contact owns a 2011 Kia Sorento. The contact stated while driving at nighttime, the front headlights turned off independently. The contact stated no warning light was illuminated. The contact was able to drive to his destination. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was approximately 125,000.

My 2011 Kia Sorento headlights blink on and off when I’m drinking it’s very scary driving at night because I don’t know when it may happen it’s been happening on and off

SUA July 3, 2020, driver was exiting a Kroger fuel station located at 7380 Spout Springs Road, Flowery Branch, Georgia 30542 in the subject 2011 Kia Sorento SUV vehicle. Suddenly and without warning, the subject Kia vehicle began accelerating without throttle input from the driver. The Kia Sorento then struck the rear of a 2014 RAV 4, pushing it across the street and into a Waffle House parking lot. The 2011 Kia Sorento continued accelerating and gained significant speed before striking a nearby curb and fencing, colliding with an embankment of a retention pond, and ultimately coming to rest in the base of the retention pond. The injured driver was transported from the scene by ambulance, where they began receiving the first portion of many treatments for her injuries. Driver believes they are victim to a runaway throttle control malfunction that caused a sudden uncommanded acceleration (SUA). Manufacturer notified. NHTSA has received 54 Vehicle Owner Questionnaires (VOQs), aka U.S. consumer complaints to DOT, regarding Vehicle Speed Control problems with the 2011 Kia Sorento; including NHTSA ID No. 10473983: On August 19, 2012, in Iowa/Missouri, state police footage showed Lauri Ulvestad’s, 47, of Ames, Iowa, 35-minute ride of terror after the accelerator of her Kia Sorento jammed, causing her to careen down a highway at speeds up to 120 miles per hour for 59 miles. The accelerator in this other 2011 Kia Sorento SUV became stuck. A dash-camera video captured by the Missouri State Highway Patrol officers who soon began following her shows the 35 minutes of terror that Ulvestad endured as her car traveled 59 miles at speeds as high as 115 mph. Apparently Kia "technicians were unable to duplicate the issue and this appears to be an isolated incident," per the South Korean company’s statement. "KMA will continue to investigate and analyze the facts of this situation." Source: ABC News. Petition for Defect Investigation. Special Crash Investigation.

Passenger low beam kept burning out. I kept replacing. This morning, on my way home from work (I work nights on an ambulance) I could smell burning, and saw that the light was out once again. Got home, and the entire connector/wiring to the bulb was completely melted and sizzling, with a small flame at the base of the plastic connector. This is outrageous. There were recalls for this EXACT issue for other Sorentos, but mine was not included. This could have started a major vehicle fire, and I cannot afford a vehicle electrician. Kia should be replacing this.

Tail light continues to blow. Changed both bulbs twice in a week. The left socket has burn mark, and light blows immediately after replacing bulb. This has been continously over the past 2 years.

When driving at night my headlights flicker off and on for about 3 seconds, also when I attempt to use my turn signal, the lights will blink out and I have to jiggle the handle to get the lights to come back on. Sometimes when I turn the corner the head lights will blink off and then come back on and this takes about 3 scary seconds. Unable to drive in an unfamiliar or dark area because the lights are subject to go out. There is no warning light, message or other symptom to address the problem. I was told that there might be a recall on this issue. Is there any technical service bulletin addressing this issue. Please advise as this can be a very dangerous situation

One of the 2011 KIA SORENTO door can't open from outside or inside. This is really frustrating, as I couldn't open a door where my chiled seat. I have 5 year old and I have to sneak one of them into the other door. I am really frightened if what will happen if the child door is locked and child is in the car seat and I am not able to go inside my car. This is a potential hazard for my child. I heard from people is very common problem with Kia, Kia has to really step forward and replace this faulty mechanism. The cost my kia dealer estimates is $1200, I urge the Kia company to really fix this asap before someone gets hurt and/or result into fatality.