2003 KIA SORENTO Complaints

THE AIR BAG DID NOT DEPLOY WHEN THE VEHICLE WAS INVOLVED IN A FRONT-END ACCIDENT. *BF AS A RESULT OF THE ACCIDENT AND THE AIR BAG NOT DEPLOYING, THE CONSUMER SUFFERED NECK AND BACK INJURIES. *JB

BRAKE ROTORS ARE WARPING EVERY FEW THOUSAND MILES. WITHIN 16,000 MILES OF USE, ROTORS HAVE BEEN RESURFACED TWICE, AND ARE IN NEED OF IT ONCE AGAIN. ALTHOUGH THIS CONDITION IS COVERED UNDER WARRANTY, KIA REFUSED TO HONOR IT.*AK

I WAS DRIVING MY VEHICLE TO WORK. FOR THE PAST 2 TO 3 DAYS, I NOTICED SOME NOISE FROM MY ENGINE THAT SOUNDED LIKE A LOOSE BELT. NO PROBLEM, I COULD REPLACE IT ON THE WEEKEND. ON THE WAY TO WORK, MY POWER STEERING WENT AND THE ENGINE LIGHT FLICKERED ON AND OFF. I DIDN'T WANT TO BE STUCK ON A BACKROAD IN MAINE WITH NO CELL SERVICE SO I CONTINUED, SLOWLY, TO WORK. AFTER REACHING WORK, I HAD THE 24 HOUR SERVICE TOW MY KIA SORENTO TO THE NEAREST DEALER. THIS VEHICLE IS 18 MONTHS OLD AND THEY TELL ME THE BOLT HOLDING THE CRANKSHAFT TO THE PULLEY HAS SHEARED OFF. THEY CANNOT REMOVE THE BOLT PIECES FROM THE CRANKSHAFT AND HAVE TO REPLACE IT. TO TOP IT OFF, THE AIRBAG LIGHT WAS ON, FOR THE SECOND TIME, AND THE RADIO HAS BEEN REPLACE TWICE. *LA

WHEN DEPRESSING THE BRAKES AT LOW SPEEDS VEHICLE VIBRATED. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE FRONT BRAKE ROTORS NEEDED TO BE REPLACED. THE CONSUMER STATED THAT THE FRONT BRAKE ROTORS HAD BEEN REPLACED ON SIX SEPARATE OCCASIONS, AND PROBLEM RECURRED. *AK

AT 12000 MILES I HAVE HAD TO HAVE THE FRONT BRAKE ROTORS ON MY 2003 KIA SORENTO MACHINED TWICE DUE TO WARPING AND RESULTANT BRAKE PULSING/VIBRATION. DUE TO REQUIRED ROTOR THICKNESS, THE NEXT EPISODE WILL NECESSITATE ROTOR REPLACEMENT. THE NEED TO DO THIS AT SUCH LOW MILEAGE INDICATES A SEVERE DEFICIENCY, PROBABLY RELATING TO FAULTY DESIGN OR A METALLURGICAL PROBLEM WITH THE ROTORS. THE SORENTO IS A NEW MODEL AND I SUSPECT THAT AS MILES ARE ACCUMULATED THIS PROBLEM WILL BECOME MORE EVIDENT FLEET-WIDE. I AM SUBMITTING THIS COMPLAINT DUE TO THE CRITICAL NATURE OF THE BRAKE SYSTEM AND THE HIGH POTENTIAL FOR DISASTER RESULTING FROM ANY KIND OF BRAKE MALFUNCTION. THERE IS ANECDOTAL EVIDENCE THAT I AM NOT THE ONLY SORENTO OWNER ENCOUNTERING THIS DIFFICULTY. *LA

WHILE DRIVING AND TURNING SRS LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC WAS NOT ABLE TO DETERMINE THE CAUSE OF THE PROBLEM. *AK

ON SATURDAY, APRIL 3, 2004, MY 2003 KIA SORRENTO WAS PARKED IN THE MIDDLE OF MY DRIVEWAY WHILE I MOVED THE LAWN. AFTER RETURNING MY LAWN MOWER TO THE GARAGE, I GOT INTO THE SORRENTO TO MOVE IT BACK INTO THE GARAGE. AFTER I STARTED THE VEHICLE AND PUT IT INTO DRIVE, IT ACCELERATED RAPIDLY, PULLED ME THROUGH THE GARAGE AND THROUGH THE BACK WALL, WHICH IS SOLID BRICK. I WENT THROUGH MY FRONT YARD, AND THE ONLY REASON I STOPPED WAS BECAUSE THE VEHICLE WENT OVER SOME BOULDERS AND DOWN AN INCLINE, CAUSING THE BACK WHEELS TO COME OFF THE GROUND. I ALSO HIT A TREE IN MY FRONT YARD. THE AIR BAGS DID NOT DEPLOY.*AK

2003 KAY SORENTO EX: VEHICLE VIBRATES EXCESSIVELY ONLY BETWEEN APPROX. 68 -78 MPH. REAR-VIEW MIRROR (AND IMAGE) SHAKES. DIFFICULT TO SEE CARS IN REAR-VIEW MIRROR CLEARLY. VIBRATION CAN BE HEARD AND FELT. *JB

BOUGHT 2003 SORENTO JULY 1, 2003. SOON AFTER THE BACK BRAKES OR SOMETHING AFTER BRAKING WOULD "CLUNK". WHETHER IS WAS AFTER RELEASING BRAKES OR SECONDS LATER IT WOULD "CLUNK" (DEALER KEEPS SAYING IT 'POPS', IT CLUNKS). FIRST TIME IN THEY DIDNT FEEL IT THEY SAID. SECOND TIME THEY FELT IT AND THEN SAID THEY DIDNT KNOW WHAT IT WAS AND WOULD CONTACT KIA ABOUT IT-----THIS THIRD TIME---THEY SAY ITS NORMAL FOR THE VEHICLE. FTER THE FIRST TIME IN THE SHOP FOR THE 'CLUNKING' THE SERIOUS VIBRATION ON THE HIGHWAY BEGAN TO BE FELT STARTING AT 68 MPH AND WORSENING AT 70 MPH.....TOOK IT IN AND THE DEALERSHIP SAID IT WAS THE TIRES AND THEY BALANCED THEM-----NOW THE VIBRATION IS WORSE AND YOU FEEL IT AT 60 MPH AND AT 68 MPH IT IS REALLY NOTICABLE. TOOK IN INTO THE SHOP 02/19/04....DEALSHIP DROVE IT AND THEN JUST TOLD US IT WAS NORMAL ON THE VEHICLE---SOME GUY LAST FALL HAD THE VIBRATION WORSE---AND SAID KIA CANT FIX IT. WELL, WE DIDNT TAKE THAT ANSWER AND IS NOW BEING INVESTIGATE. TWO FIELD KIA INVESTIGATORS JUST DROVE IT BEFORE MY HUSBAND ARRIVED AT THE DEALERSHIP. THEY TOLD MY HUSBAND THEY DIDNT FEEL REALLY ANYTHING. HE TOLD THEM TO GET IN THE VEHICLE AND NOW DRIVE WITH HIM---THE INVESTIGATORS ALL OF A SUDDEN SAID THEY FELT SOMETHING.....NOW THEY ARE GOING TO LOOK AT SEEING WHAT IT IS. BOTH KIA AND THE DEALERSHIP ARE DRAGGING THIS OUT......CALL KIA'S CONSUMER AFFAIRS OFFICE (OR WHATEVER IT IS CALLED) AND THEY SAY THEY HAVE NO REPORTS OF THESE PROBLEMS. THE DEALERSHIP TELLS US THEY KIA TELLS THEM IT IS NORMAL. I AM AFRAID TO DRIVE THE VEHICLE AND LEFT IT ALL WEEKEND AT THE DEALERSHIP! MY DAUGHTERS LIFE IS AT STAKE DRIVING IT LIKE THAT IF SOMETHING FALLS OFF OR SOMETHING. I AM AFRAID THAT KIA OR THE DEALERSHIP WILL HAVE MORE EXPERIENCE AND ABLE TO COVER THINGS SO THAT WE CAN NOT FILE FOR THE LEMON LAW........... HELP!!!*AK

I PURCHASED A 2003 EX KIA SORENTO IN JUNE 2003. ON JULY 13,2003 THE AIR BAG LIGHT SYSTEM CAME ON. THE VEHICLE WAS TAKEN TO BARRON KIA. THEY STATED THEY REPLACED THE AIR BAG MODULE. IT TOOK FIVE DAYS TO REPAIR. ON NOVEMBER 11, 2003 THE AIR BAG LIGHT WENT BACK ON. THE VEHICLE WAS TAKEN TO BARRON KIA ON THE 14TH. IT WAS AT THE DEALERSHIP FOR ANOTHER SIX DAYS. THEY STATED IT WAS THE LOJACK ALARM SYSTEM THAT WAS CAUSING THE PROBLEM. IT WAS FIXED. ON NOVEMBER 29,2003 THE AIRBAG LIGHT BEGAN TO FLICKER ON AND OFF. THE VEHICLE WAS TAKEN BACK TO BARRON KIA ON DECEMBER 3, 2003, IN ORDER FOR A LOJACK TECHNICIAN TO REMOVE THE ALARM AND FOR BARRON KIA TO FIX AND RUN TEST ON THE AIRBAG. THE CAR WAS THERE 11 DAYS AND SUPPOSEDLY CHECKED FOR ALL AIRBAG POSSIBLE PROBLEMS. ALL TEST CAME BACK NORMAL. ON JANUARY 19, 2004 THE AIRBAG LIGHT WENT BACK ON. THE CAR WAS ONCE AGAIN TAKEN TO BARRON KIA ON THAT DAY. AT THIS POINT, THE ALARM IS DISCONNECT AND THE AIR BAG CONTINUES TO ILLUMINATE AND INDICATING THAT THERE MAY BE A MALFUNCTION WITH THE SAFETY SYSTEM WITH THE CAR. THE VEHICLE IS STILL AT BARRON KIA (HAS BEEN THEIR 7 DAYS NOW) AND IS AWAITING THE INSTALLATION OF ANOTHER AIRBAG MODULE. I HAVE BEEN IN CONTACTED WITH THE KIA HOTLINE SEVERAL TIMES AS WELL AS LOJACK CUSTOMER SERVICE. NEITHER COMPANY WANTS TO TAKE RESPONSIBILITY OR ACCOUNTABILITY. IT IS DISTRESSING TO ME THAT SUCH COMPANIES WOULD JEOPARDIZES THE LIVES OF THEIR CUSTOMERS. I AM ALSO DISTURBED THAT A NEW CAR WOULD BE SOLD AND RETURNED TO ME SEVERAL TIMES WITH A DEFECTIVE SAFETY SYSTEM. *LA