2009 KIA SORENTO Complaints

MY 2009 KIA SORENTO (87810 MILES) HAS HAD ELECTRICAL PROBLEMS SINCE 2014. IN SEPT 2014, WHILE WARRANTY WAS VOID DUE TO OVER 60, 000 MILES) I HAD TROUBLE WITH THE DASHBOARD ILLUMINATION LIGHTS WHEN THE HEADLIGHTS WERE TURNED ON. $1,000+ DOLLARS LATER, DIMMER SWITCH, INSTRUMENT CLUSTER, AND RHEOSTAT CIRCUIT WERE REPAIRED. IN DECEMBER 2015, STARTED TO HAPPEN AGAIN BUT NOW THE AIR BAG LIGHT CAME ON AND WON'T GO OFF. TOOK IN JANUARY, AND $275 MORE, REPLACED DIMMER SWITCH AGAIN AND CLEANED THE CONNECTION TO AIR BAG SENSOR. THREE DAYS LATER, THE AIR BAG LIGHT IS ON AGAIN. FURTHER INSPECTION AND IT IS DETERMINED THE THE "OCS" SENSOR NEEDS TO BE REPLACED TO THE TUNE OF $1900 FOR PARTS AND $200 FOR LABOR.

MY SON WAS TRAVELING ON A MAIN ROAD IN TOWN WHEN THE CAR HYDROPLANED AT ABOUT 30 MPH AND HE LOST CONTROL. IT SENT HIM SLAMMING INTO A CULVERT, THEN IT BOUNCED OUT OF THE CULVERT AND RAN UP ON A RESIDENTIAL PORCH AND HIT A TREE. THE DRIVERS SIDE TOOK THE MAJORITY OF THE IMPACT. NONE OF THE AIRBAGS DEPLOYED (FRONT OR SIDE). HE WAS SLAMMED INTO THE DRIVERS DOOR PANEL AND THE CENTER CONSOLE. HE HAS CONTINUING PAIN IN HIS BACK.

THE DRIVERS SIDE AIRBAG DEPLOYED WHILE BACKING UP IN A PARKING LOT. I TRAVELED APPROXIMATELY 6-10 FEET TURNING LEFT IN REVERSE AT MAYBE 1-2 MPH IF THAT MUCH. THE VEHICLE WAS NOT HIT NOR DID IT HIT ANYTHING TO CAUSE THIS AIRBAG TO DEPLOY AND THE HORN TO STAY ON. WHEN AIRBAG DEPLOYED, THE STEERING WHEEL COVER WHEN FORCED OPEN GASHED LEFT THUMB. AUTO INSURANCE WILL NOT COVER DEFECTS. TRYING TO WORK WITH KIA MOTORS TO REPLACE DEFECTIVE PARTS AND MAKE VEHICLE SAFE. UNKNOWN AT THIS TIME IF THEY WILL FIX. OTHER KIA VEHICLES HAVE HAD AIRBAG PROBLEMS FROM MY RESEARCH. SERVICE MANAGER AT DEALERSHIP SAID IT WAS OUT OF WARRANTY, BUT MY ATTORNEY SAID DEFECTS ARE NOT A WARRANTY ISSUE AND MY VEHICLE IS WITHIN THE PRODUCT LIABILITY PERIOD.

SHORTLY AFTER BUYING SUV IN 2009 WE EXPERIENCED "QUERKY" STUFF LIKE DOORS RELOCKING, DOME LIGHT S COMING ON, BACK HATCH UNLOCKING ALL THIS HAPPENING ON THEIR OWN!! I KEPT TELLING THE DEALERSHIP AT OIL CHANGES! THEY KEPT IGNORING IT ALL! NOV 1, 2009 KIA ELECTRIC SYSTEM SERVICE BULLETIN #282603 (TS B-044) ISSUED. SEPTEMBER THE CHECK ENGINE AND ESC OFF LIGHTS STARTED COMING ON TOGETHER, SUV IMMEDIATELY DECENDS TO 15-20 MPH! YOU CAN'T GIVE IT GAS, ONLY RPMS RISE HIGH! GAS IS EATEN UP! COAST TO SIDE, SIT A FEW TO 20 MINUTES. MAYBE BOTH OR ESC OFF LIGHT(S) GO OUT AND YOU PROCEED. HAVE NOTICED A BUCK FEELING BEFORE LIGHT(S) ARE COMING ON AT TIMES. CHECK ENGINE LIGHTS MAY STAY ON FOR A WHILE OR NOT. HABITUALLY ERRATIC WHEN LIGHTS COME ON, CAN BE EVERY MILE TO SEVERAL MILES! LAST WEEK SUV WITH OUT THESE LIGHTS STARTED RUNNING REAL ROUGH AT IDLE AND DRIVING. TO THE POINT OF REVING OVER 2000 RPMS BUT ACTED LIKE BEING HELD BACK! I HAVE BEEN RELUCTANT TO DRIVE IT MUCH IN FEAR OF THE ADVANCING ISSUES AND HURTING THE POWER TRAIN! AT IDLE RANGE IS 300 ' 1,800+ RPMS, MECHANIC WITNESSED THE VARYING RPMS WHEN CODE 1611 (TIME OUT:ECM,PCM,TCM ISSUE) CAME UP ON SNAP-ON'S CODE READER. SUV HAS BABY MILES OF 29,884 NOW 30,004 TODAY. ALL SUV'S ON FORUMS ARE OVER 50,000 MILES! ~ LOW IDLE KIA CALLS FOR TPS REPLACEMENT ~ SEPTEMBER 7, 2011. MY SUV THROWS P1295/P2135/P2106 CODES LISTED IN THIS! CALLS FOR THE ECM BE REPROGRAMED USING THE GDS (GLOBAL DIAGNOSTIC SYSTEM). REF: 044 BULLETIN. DRIVING YOU CAN FEEL THE ENGINE SLOW DOWN TO ALMOST STALLING BUT CATCHES ITSELF AND KEEPS RUNNING. 1ST TIME THIS HAPPENED I WAS DOING 55MPH AND FOUND I WAS SLOWING REAL FAST WITH TRAFFIC COMING UP BEHIND ME. I NOW HAVE TO RIDE WITH 4 WAY FLASHERS TO BE SAFE! CHK ENG ON WHEN KEY IS TURNED ON AT TIMES NOW. TOWED 1X, DRIVE A MILE SIT MINUTES REPEAT'D 8X. ISSUES ARE PROGRESSING!

ALMOST A YEAR AGO, I WAS DRIVING ON THE TURNPIKE WITH A POSTED 65 MPH WHEN MY CHECK ENGINE LIGHT GOES ON AND THE ESC OFF LIGHT LIGHTS UP ON THE DASH. I STARTED LOSING ACCELERATION AND COULDN'T GO ABOVE 40 MPH. I IMMEDIATELY PULLED OVER AND CONTACTED THE GARAGE. THEY TOLD ME TO TURN THE CAR OFF AND RESTART IT. THE ESC OFF LIGHT WENT OUT AND I WAS ABLE TO ACCELERATE NORMALLY BUT, THE CHECK ENGINE LIGHT STAYED ON FOR 2 MORE DAYS. EVERYTHING WAS FINE UNTIL 8 MONTHS LATER WHEN MY CHECK ENGINE LIGHT AND ESC OFF LIGHT LIT UP AGAIN AND I COULDN'T ACCELERATE PAST 40 MPH. HOWEVER, THIS TIME I HAD TO PULL OVER - TURN OFF THE CAR - RESTART MY CAR( 6 TIMES) TO TURN OFF THE ESC OFF LIGHT!!! TWICE THIS JULY THE SAME SITUATION HAPPENED AND I TOOK IT IN FOR SERVICE. OF COURSE ALL LIGHTS WERE OUT AT THE TIME. THERE WERE ERROR CODES ON THE COMPUTER BUT WHILE CONVERSING WITH THE TECHNICIANS THEY BELIEVE IT'S A FAULTY GAS PEDAL/ACCELERATOR AND NOT TIRE/BRAKE SENSOR CODES. I WAS GIVEN A QUOTE OF $350 FOR REPLACEMENT HOWEVER THIS IS A REAL SAFETY ISSUE AND I FEEL THE CONSUMER SHOULDN'T BE RESPONSIBLE FOR CORRECTING THIS PROBLEM AND IT SHOULD BE A RECALL ISSUE. MY PARTICULAR CASE HAS HAPPENED 3 TIMES IN LESS THAN A YEAR. OBVIOUSLY, THERE ARE MANY OTHER CONSUMERS HAVING THE SAME DEFECT ISSUE. IT'S NOT SAFE IF YOUR ONLY MEANS OF TRANSPORTATION CAN ONLY ACCELERATE TO 40 MPH ON A DANGEROUS ROAD TRAVELED BY COMMUTERS AND BIG RIGS GOING AS HIGH AS 80 MPH OR MORE. THIS IS AN ACCIDENT WAITING TO HAPPEN! KIA IS PLAYING WITH PEOPLES LIVES HERE. PLEASE INVESTIGATE KIA AND THE ELECTRONIC STABILITY ISSUE...OBVIOUSLY IT'S NOT STABLE. MA 10/8 UPDATED 3/22/2016*JS UPDATED 12/13/2017*CN

PASSENGER SIDE, FRONT, AIRBAG INDICATOR WORKS ONLY SOME OF THE TIME WITH ADULT PASSENGER.

ESC OFF SENSOR AND CHECK ENGINE LIGHT COMES ON WHEN STARTING VEHICLE OR WHEN IN MOTION/DRIVING. ESC OFF ILLUMINATES FOLLOWED BY COMPLETE LOSS OF ACCELERATION. WHILE DRIVING AT 30 MPH TO 70 MPH LIGHT APPEARS AND QUICKLY LOOSES LACK OF THROTTLE ACCELERATION POWR. I'VE HAD THIS HAPPEN (10 PLUS TIMES) SINCE I BOUGHT THIS VEHICLE IN 2012 PRE-OWNED FROM KIA DEALERSHIP IN CAPE CORAL,FL. TONIGHT 5/12/15 I WAS HEADING ON HIGHWAY AND STOPPED 3 TIMES EVERY 2 TO 4 MILES (LOST POWER) IN THE MIDDLE OF TRAFFIC.. FINALLY,VEHICLE CAME BACK ON MORE FOR ABOUT 10 MILES, WHILE ON THE HIGHWAY GOING 65 TO 70 MPHS VEHICLE SHOWED ESC OFF LIGHT AND LOST ACCELERATION THEN POWER... NO ACCIDENT JUST SWERVED ALOT..

I SUDDENLY LOST POWER OR CONTROL TO THE GAS. I COASTED THE CAR TO MY WORK A FEW MILES AWAY IN OSSEO, WI. I HAD THE CAR TOWED TO A NEARBY GARAGE, THE LOFT SERVICE CENTER IN OSSEO, WI. THEY HOOKED IT UP TO A COMPUTER AND COULD FIND NOTHING WRONG. 10/7/14 THE SAME THING HAPPENED. MY HUSBAND AND I WERE ON A TRIP AND LOST POWER, COASTED TO THE SIDE OF THE ROAD ABOUT EVERY 20 TO 40 MILES FOR ABOUT 300 MILES UNTIL WE GOT TO THE KIA PRESTIGE IN EAU CLAIRE, WI. THROTTLE BODY SENSOR WAS REPLACED. 4/20/15 SAME THING HAPPENED. I PULLED INTO A PARKING LOT. SHUT OFF THE CAR. WHEN IT WAS RESTARTED, I WAS ABLE TO DRIVE IT TO KIA PRESTIGE IN EAU CLAIRE, WI. REPLACED THROTTLE BODY AND AIR SENSOR TO AIR FILTER COST $1298. PARTS ARE ONLY GUARANTEED FOR ONE YEAR. I WAS TOLD THIS COULD HAPPEN AGAIN FOR MANY REASONS. I AM AFRAID THIS IS UNSAFE AND I COULD BE REAR-ENDED THE NEXT TIME IT HAPPENS. I CALLED THEIR CUSTOMER SERVICE AT 1-800-333-4542 AND HAVE A CASE NO. [XXX]. THEY WOULD NOT TELL ME IF THIS IS A COMMON PROBLEM OR HOW TO FIX IT. I SEE MANY SIMILAR COMPLAINTS ONLINE. I HAD A KIA RONDO BEFORE THIS AND IT HAPPENED WITH THIS CAR AS WELL. I SEE THIS AS A HUGE SAFETY ISSUE AND JUST DON'T WANT TO DIE OR HAVE MY GRANDCHILDREN DIE BECAUSE THEY WON'T DO ANYTHING ABOUT IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

FIRST NOTICED IN THE SEPT. TIME PERIOD THAT THE PASSENGER AIRBAG OFF LIGHT REMAINED ILLUMINATED EVEN AFTER MY WIFE SAT DOWN, AND EVEN IF SHE TRIED SHIFTING AROUND TO ACTIVATE THE SEAT SENSOR. MY WIFE WEIGHS MORE THAN 120 LBS. ABOUT 10% OF THE TIME THE SYSTEM SENSES HER PRESENCE FROM HER FIRST SITTING DOWN, WHILE THAT RISES TO ABOUT 75% IF SHE SHIFTS AROUND TO ACTIVATE THE SENSOR. COMMUNICATION ON THE WEB AND THE AUSTIN DEALERSHIP SERVICE REPRESENTATIVE NOTED THAT KIA HAS HAD PROBLEMS WITH ACTIVATION OF THE FRONT PASSENGER SEAT SENSOR. IN PARTICULAR, KIA HAD A SAFELY RECALL SC 076 A (COVERING 2007-2008 KIA SORENTOS) WHICH HAD SYMPTOMS IDENTICAL TO WHAT WE NOW ARE EXPERIENCING. THE DEALERSHIP SERVICE REPRESENTATIVE AND THE KIA TELEPHONE HELP LINE CLAIM MY VEHICLE IS NOT COVERED BY THAT RECALL. *TR

THE CAR WILL SOMETIMES SHIFT HARD. WHEN IT DOES THIS AND I PUT IT INTO DRIVE, THE TACH WILL GO UP AND THE ENGINE REVS, BUT THE CAR MOVES AT A SNAILS PACE. EVEN IF THE PEDAL IS TO THE FLOOR. IT IS UNSAFE TO DRIVE AT THAT POINT AS I COULD NOT SAFELY MAKE A LEFT HAND TURN TO CROSS TRAFFIC. I WOULD LIKELY GET HIT BEFORE I COULD CLEAR THE INTERSECTION. I HAVE TO SHUT THE CAR ON AND OFF A FEW TIMES REMOVING THE KEY WHILE DOING THIS TO GET THE CAR TO RUN NORMAL AGAIN. I HAVE TAKEN IT TO KIA 3 TIMES FOR THIS PROBLEM AND THEY HAVE NOT FIXED IT. THEY SAID THEY COULD NOT REPRODUCE THE PROBLEM AND I SHOULD BRING IT IN WHEN THE CAR IS ACTING UP. BUT I LIVE ABOUT 50 MILES FROM THE NEAREST KIA DEALER, HOW AM I SUPPOSED TO DRIVE A CAR THAT WON'T GO OVER 5 MPH AND IS UNSAFE TO DRIVE? WHEN I TOOK IT IN LAST WEEK I WAS BASICALLY TOLD THEY HAD NOTHING TO GO ON SINCE THEY COULDN'T PULL A CODE FROM THE CAR AND I WAS OUT OF LUCK BECAUSE WHILE HE SUSPECTED HE KNEW WHAT SYSTEM WAS CAUSING THE ISSUE THEY WERE NOT GOING TO FIX IT BECAUSE THERE WAS NO CODE. AND MY WARRANTY WILL BE UP AT THE END OF THE MONTH. I HAVE RESEARCHED KIA REVIEWS AND HAVE SEEN A FEW PEOPLE WITH THE SAME YEAR, MAKE AND MODEL HAVE THE SAME ISSUES WITH THEIR CARS, AND SOME PEOPLE INDICATED IT WAS A TRANSMISSION ISSUE. I SHARED THIS WITH THE KIA SERVICEMAN AND HE DISMISSED THE INFORMATION SAYING THAT WAS HIGHLY UNLIKELY AS KIA MAKES SUPERIOR TRANSMISSIONS. I LATER FOUND OUT THAT I EVEN HAVE A FRIEND WHO HAD THIS SAME ISSUE WITH HER KIA AND ALSO HAD TO REPLACE THE TRANSMISSION. SO IT ACTUALLY KIND OF SOUNDS LIKE A COMMON PROBLEM TO ME. AS A SIDE NOTE, IT DID THIS WHILE IN PA ON VACATION. THE KIA DEALER LOOKED AT IT THERE, THEY SAID IT WAS A SENSOR UNDER THE PEDAL AND THEY REPLACED IT. BUT IT HAS DONE IT AGAIN SINCE THEY FIXED THAT PROBLEM. THE PART THAT WAS REPLACED IS PART OF THAT SYSTEM THE SERVICEMAN WAS REFERRING TO. *TR