2009 KIA SORENTO Complaints

I WAS DRIVING ON BLACK TOP RD. IT HAD BEEN SLEETING THE KIA I WAS DRIVING VEERED OFF THE OPPOSITE SIDE OF RD. I WENT OFF IN DITCH HITTING A TREE HEAD ON MY AIR BAG DIDN'T DEPLOY I WOULD LIKE TO KNOW WHY IS THIS NORMAL I DON'T THINK SO I THOUGHT THAT IS WHAT THEY WERE FOR MY INJURIES WERE SPRAINED WRIST & NECK & BACK & MY BREAST BONE HURTS I WAS DRIVING A 2009 KIA SORENTO LOOKING FORWARD TO YOUR REPLY DOES THIS HAPPEN VERY OFTEN TO THIS MAKE OF VEHICLE? *TR

WHEN SHIFTING MY 2009 KIA SORENTO FROM P TO R, IT VIOLENTLY JOLTS INTO R AND THEN WHEN SHIFTING INTO D, IT HAS ALMOST NO POWER, AS IF I WERE DRIVING IN FIRST GEAR WITH A MANUAL TRANSMISSION (VEHICLE IS AUTOMATIC). AFTER A FEW MINUTES, IT WILL DRIVE NORMALLY UNTIL I STOP, THEN IT AGAIN IS VERY SLUGGISH WITH ALMOST NO POWER UNTIL IT "CATCHES". SOMETIMES IF I STOP THE CAR, PUT IT IN PARK AND SHUT IT OFF, THEN RESTART, IT WORKS FINE. THIS PROBLEM DOES NOT HAPPEN EVERY DAY, IT'S RANDOM BUT WHEN IT HAPPENS, IT IS VERY SCARY AND I AM NOW AFRAID OF DRIVING IT. EVERY TIME I START THE CAR, I GINGERLY SHIFT TO D OR R, WAITING FOR THE JOLT. I AM AFRAID IT'S GOING TO JERK BACKWARDS OUT OF CONTROL AND HIT SOMEONE/SOMETHING. IT HAS BEEN HAPPENING FOR TWO YEARS NOW, OFF AND ON. DEALER SAID THEY CAN'T DUPLICATE THE PROBLEM AND "THERE IS NOTHING THEY CAN DO UNTIL IT BREAKS". IN WHICH CASE MY WARRANTY WILL BE OVER AND THEY'LL CHARGE ME FOR A NEW TRANSMISSION. CALLED KIA AND THEY TOLD ME THE SAME THING BUT THEY OPENED A TICKET FOR MY PROBLEM. I KNOW BOTH KIA AND THE DEALERSHIP KNOWS WHAT THE PROBLEM IS BUT THEY ARE IGNORING IT. I HAVE DONE A LOT OF INTERNET RESEARCH REGARDING THIS PROBLEM AND SEE COMPLAINT AFTER COMPLAINT (INCLUDING THREE ON THIS SITE JUST FOR THE 2009 MODEL ALONE). I KNOW THE 2011 MODELS HAD SIMILAR PROBLEMS ALSO. IT'S VERY SAD BECAUSE I REALLY LIKE THE CAR BUT I'M TOO NERVOUS DRIVING IT NOW SO I'LL BE TRADING IT IN AND GOING BACK TO A CHEVY. *TR

RECENTLY BROUGHT MY 2009 KIA SORENTO TO THE DEALER ON 9/9/13. THE VEHICLE WAS BANGING INTO GEAR (WHETHER REVERSE OR DRIVE) AND IT WAS SLUGGISH WHEN ATTEMPTING TO DRIVE. IT WAS VERY SCARY TRYING TO MAKE A LEFT TURN WHILE CROSSING OVER ONCOMING TRAFFIC AS THE CAR WAS NOT GOING ANYWHERE WHEN TRYING TO DRIVE. THE CHECK ENGINE LIGHT ALSO CAME ON. MY CHECK ENGINE LIGHT SOMEHOW WAS NOT ON WHEN THEY TOOK POSSESSION OF THE VEHICLE.THE DEALERSHIP TOLD ME THEY COULDN'T DUPLICATE THE PROBLEM. THEN SENT ME ON MY WAY WITH NO RECOMMENDATIONS. NOW A WEEK LATER, 9/17/13, I CALLED THE DEALER AND REPORTED THE SAME INCIDENT AS BEFORE. THEY TOLD ME TO DRIVE IT TO THEM AND KEEP THE CAR RUNNING. THE CHECK ENGINE LIGHT WAS ON AGAIN. AS THE TECH AT THE DEALER TOOK POSSESSION OF MY VEHICLE, YOU CAN HEAR IT BANG INTO GEAR AND HEAR THE RPM'S RACING AS THEY DROVE FORWARD. THE TECH ADVISED THAT THE CHECK ENGINE CODES WERE STORED HISTORY CODES. THEY ARE TO DO WITH THE TRANSMISSION. THIS TIME KIA ADVISES TO REPLACE THE TRANSMISSION. MEANWHILE, THE TRANSMISSION WAS REPLACED DECEMBER OF 2011. KIA STILL HAS MY TRUCK AS I AM AFRAID TO DRIVE IT. I HAVE A CALL INTO KIA CUSTOMER SERVICE REGIONAL OFFICE. THIS HAS BEEN AN ONGOING PROBLEM FROM EARLY ON. I HAD BROUGHT THE VEHICLE IN ON NUMEROUS OCCASIONS AND THE DEALERSHIP WOULD TELL ME THEY COULDN'T DUPLICATE MY PROBLEM. THIS IS A SAFETY ISSUE! WHEN YOU PUT THE CAR INTO GEAR, THERE IS A LOUD BANGING SOUND (SOUNDS LIKE YOU WERE REAR ENDED). THEN WHEN YOU APPLY THE GAS PEDAL TO GO FORWARD, THE CAR GOES NOWHERE. THE RPMS RACE AND YOU ARE BARELY MOVING. AT OTHER TIMES, WHEN YOU SLOW DOWN IN TRAFFIC OR ARE STOPPED AT A LIGHT, AND ATTEMPT TO DRIVE, YOU BARELY MOVE AS THE RPM'S ARE RACING. THIS PROBLEM NEEDS TO BE ADDRESSED! IT IS A SAFETY ISSUE!! *JS

DRIVING ON NYS THRUWAY AT 65 MPH. SIDEWALL BLEW OUT. NO PUNCTURES, GOOD TREAD AND PRESSURE. MY 3 YEAR ODL SON WAS IN THE CAR. REPLACED WITH FULL SIZE SPARE. *TR

'PASSENGER AIR BAG OFF' LIGHT ON REPEATEDLY WITH A PASSENGER IN SEAT AND AFTER TURNING ENGINE OFF AND ON AND RE-POSITIONING OF PASSENGER MORE THAN 1 DOZEN TIMES! THIS VEHICLE WAS PURCHASED USED AS A REPLACEMENT VEHICLE, AFTER SURVIVING BEING HIT HEAD-ON, SEVERELY INJURED AND OUR VEHICLE DESTROYED. AIR BAGS HELPED SAVE OUR LIVES. THE SORENTO HAS HAD THIS PROBLEM SINCE DATE OF PURCHASE IN FEBRUARY 2010. WE HAVE REPEATEDLY TALKED TO KIA HEADQUARTERS AND DEALERSHIPS REGARDING THIS PROBLEM. NORMAL PASSENGER IS MUCH HEAVIER THAN 120 LB "GRAY AREA" NOTED TO AFFECT ACTIVATION. ONE DEALERSHIP PRINTED A READOUT "PROVING" USUAL PASSENGER "SITS LIGHT" - ADVISED ADJUSTING SITTING POSITION. YESTERDAY TEMPS IN AZ EXCEEDED 110 DEGREES AND THE PROBLEM WAS SEVERE. THE LIGHT CAME ON WHEN VEHICLE WAS STARTED, WOULD GO OFF AND COME BACK ON AS SOON AS THE SHIFTING LEVER WAS MOVED. THE PASSENGER LIFTED AND READJUSTED EACH TIME TO NO AVAIL. THIS PROCESS WAS REPEATED EACH TIME THE VEHICLE WAS STARTED. OFTEN THE LIGHT COMES ON WHEN SHIFTING INTO REVERSE TO EXIT DRIVEWAY OR PARKING PLACE, WITH NO MOVEMENT FROM PASSENGER. THIS IS A SERIOUS SAFETY HAZARD!! MUST SOMEONE DIE BEFORE KIA CORRECTS THIS PROBLEM?!?! (AIR BAG SHOULD ALWAYS BE ACTIVATED!!!!!) KIA SHOULD BE MANDATED TO FIX THIS LIFE THREATENING PROBLEM BEFORE FATALITIES OCCUR!!!!!!!! CORRECTION OF THIS PROBLEM IS SURELY LESS EXPENSIVE THAN LAWSUITS FOR INJURIES/DEATHS CAUSED BY INACTIVE AIR BAGS! *TR

I WAS DRIVING ALONG A STATE HIGHWAY WHEN MY CAR SUDDENLY LOST POWER. "ESC OFF" LITE UP ON THE DASH AS DID AN ANTI LOCK BRAKE LIGHT. I WAS ABLE TO COAST TO A SAFE PLACE ON THE SIDE OF THE ROAD. I SHUT THE CAR OFF AND TRIED TO RESTART IT TWICE WITH NO RETURN OF THE POWER. THE ENGINE WOULD RUN BUT DID NOT RESPOND TO THE ACCELERATOR. I SHUT THE CAR OFF AND CALLED FOR A TOW. WHEN THEY ARRIVED 45 MINS LATER HE STARTED THE CAR AND IT WORKED FINE EXCEPT THE ENGINE LIGHT WAS ON. I WAS THEN ABLE TO DRIVE THE CAR HOME. I HAD A MECHANIC CHECK THE CAR AND WAS TOLD ALL HE COULD FIND WAS A CODE THAT INDICATED THERE HAD BEEN SOME PROBLEM WITH THE ESC AND THAT THAT PROBLEM HAD SHUT THE GAS OFF TO THE ENGINE. HE RESET THE SYSTEM AND EVERYTHING SEEMED FINE FOR 5 DAYS OR ABOUT 260 MILES. THEN IT OCCURRED AGAIN IN A SITUATION OF INCREASED TRAFFIC. I WAS AGAIN ABLE TO SAFELY GET OFF THE ROAD AND AFTER WAITING ABOUT 10 MINS WAS ABLE TO RESTART THE CAR AND DRIVE HOME. I AM VERY CONCERNED THAT IF THIS OCCURRED AT A HIGHER SPEED I WOULD END UP IN AN ACCIDENT. I HAVE AN APPOINTMENT WITH THE KIA DEALER NEXT WEEK, BUT WILL BE DRIVING ON THE INTERSTATE TO GET MY CAR TO THEM. IT APPEARS THERE HAVE BEEN OTHERS WITH THE SAME PROBLEM. PLEASE ADVISE ME IF YOU ARE INVESTIGATING THIS PROBLEM. *TR

WHEN MERGING ONTO THE INTERSTATE (INCREASING SPEED FROM 25MPH AND UP) VEHICLE SUDDENLY STOPS AND DOESN'T ALLOW ME TO ACCELERATE AND THE ESC OFF ILLUMINATES ON THE DASH AS WELL AS THE CHECK ENGINE LIGHT. IN ORDER TO OPERATE THE VEHICLE I HAVE TO MOVE OFF OF THE HWY INTO THE EMERGENCY LANE, PUT ON MY FLASHERS, TURN OFF THE VEHICLE, RESTART THE VEHICLE, AND PRESS THE ESC OFF BUTTON. THE VEHICLE THEN STARTS AND I SLOWLY MERGE BACK ONTO THE HWY CAUTIOUS NOT TO ACCELERATE TOO QUICKLY AS THE ENTIRE PROCESS WOULD OCCUR AGAIN. THIS IS EXTREMELY DANGEROUS AS IT OCCURS WHEN AN INCREASE IN SPEED IS NEEDED AND IT NEEDS TO BE ADDRESSED. I HAVE TAKEN MY VEHICLE IN TO THE KIA DEALERSHIP, THEY 'TIGHTENED SOME WIRES" AND LITERALLY THE NEXT DAY IT OCCURRED AGAIN. *TR

UPON STARTING THE 2009 KIA SORRENTO ONE DAY, I SHIFTED TO REVERSE AND NOTICED A VIOLENT JERK WITH A LOUD POPPING SOUND. UPON PUTTING IT INTO DRIVE, THE CAR WOULD BARELY ACCELERATE BUT THE ENGINE WOULD STILL REV WHEN PRESSING DOWN ON THE GAS PEDAL. THE CHECK ENGINE LIGHT WAS ON BUT LATER WENT AWAY. THE DEALERSHIP HAS SEEN THE CAR MULTIPLE TIMES AND OUR SERVICE ADVISOR GARY DAWSON IN HOUSTON, TX SAYS THEY CANNOT REPRODUCE THE PROBLEM OR FIND ANY FAULT CODES (EVEN THOUGH WE PROVIDED THE CODE PULLED FROM AUTOZONE THE PREVIOUS DAY). CODES SAID THE TRANSAXLE AND HIGH/LOW SOLENOID WERE THE PROBLEMS. THE CAR IS IN THEIR POSSESSION NOW BUT AFTER A QUICK TALK WITH OUR SERVICE ADVISOR I HIGHLY DOUBT THEY WILL BE FIXING ANYTHING. A QUICK GOOGLE SEARCH SHOWS ALMOST ALL 2005+ SORRENTOS HAVE TRANSMISSION PROBLEMS. PLEASE DO SOMETHING ABOUT KIA AND KEEP THEM IN CHECK. *JS

AFTER NUMEROUS ATTEMPTS TO HAVE PROBLEM FIXED, KIA STATES THAT IT IS NORMAL THAT THE PASSENGER AIR BAG SENSOR DOES NOT ALWAYS DETECT PERSON ON SEAT. WHAT BS!!! NUMEROUS COMPLAINTS ON THIS ISSUE. WHAT DOES IT TAKE TO GET A RECALL? SOMEONE DYING? OR MULTIPLE? *TR

WHILE DECENDING A MOUNTIAN PASS IN COLORADO WITH THE VEHICLE IN 4WD-LOW RANGE AND THE SHIFT SELECTOR IN THE SPORT MODE THE TRANSMISSION WOULD UP-SHIFT AT ABOUT 3200 RPM CAUSING THE VEHICLE TO GAIN SPEED VERY QUICKLY AND REQUIRING THE CONSTANT APPLICATION OF BRAKES WHICH CAUSES THE BRAKES TO OVER HEAT. THE OWNERS MANUAL CLEARLY STATES THAT THIS IS AN APPROVED USE OF THE VEHICLE AND THAT THE TRANSMISSION SHOULD NOT SHIFT UNTIL THE RED-ZONE (APPROX 6000 RPM). I CONTACTED KIA CUSTOMER SERVICE IN NOVEMBER OF 2009 AND HAVE HAD SEVERAL CONVERSATIONS WITH KIA'S CUSTOMER SERVICE AND MR RICHARD PULRIDIA WHITH KIA SERVICE HAS EVALUATED THE VEHICLE AND FILED A REPORT WITH KIA ENGINEERING IN MAY 2011. I TALKED TO MR PULRIDA THIS WEEK AND HE HAS NOT RECEIVED ANY INFORMATION TO DATE AND HAS NO IDEA WHEN OR IF ANY ACTION WILL BE TAKEN TO CORRECT THIS UNSAFE CONDITION. I BELIEVE THIS OPERATION IS UNSAVE BECAUSE IT CAUSES QUICK ACCELLERATION TO UNSAFE SPEEDS WHIN IN A STEEP DECENT. *TR