2016 KIA SORENTO Complaints

The contact owns a 2016 Kia Sorento. The contact stated that while driving at an undisclosed speed, the vehicle overheated. No warning lights were illuminated. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 143,000.

Rear control arm weld broke drivers side. 18 year old lost control on interstate at 70 miles per hour. Was spinning around and avoiding hitting a steal fence, steal beam and wall. I have pictures of the broken weld. If no recall yet their needs to be before it kills someone!! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

This is the second very similar incident with the engine of this vehicle. On Monday, May 29, 2023, the engine failed at a stop light in Fort Wayne Indiana. A few miles before it failed, it suddenly got very noisy and wouldn’t go over about 15 mph. It wouldn’t really react to the accelerator pedal. At the stop light it just quit at a major intersection leaving me stranded in the middle of the road. It has been towed to the Kia dealer in Fort Wayne. They have not diagnosed the problem yet but I have read many reports on line and my experience was similar: vehicular just quit, engine lost oil, accelerator pedal not responsive, and loud ticking sound. I’m afraid the repair will be thousands of dollars and I’m a senior citizen on Social Security. This is a second incident. On October 20, 2022, my daughter in law drove my car to IU Health Hospital in Indianapolis to visit me in the hospital (major surgery). In an hour and a half she used a full tank of gas and 3 quarts of oil — the car slowed to 40 mph, accelerator pedal didn’t work and she was on Route 69 a 4 lane major highway and was very scared. She pulled off at the next exit. The car had to be towed from Indianapolis to Fort Wayne. My mechanic worked on it, got it running ok but it had a major oil leak. I was recovering from my surgery so drove it little. I now find out that the engine in my car has major problems just like what I have experienced and that Kia is refusing to fix them unless people pay in excess of $6000. This is a safety issue!!!! Having the car fail and just quit while on local or interstate roads leads to accidents and injuries. This engine needs to be recalled. Kia knows it and has settled claims out of court so they don’t have to admit responsibility. This is a serious safety hazard. The recent date of May 29, 2023 is provided but the previous date this happened is October 20, 2022. So there were two incidents.

It has 120,000 miles on it. No warning lights. No “low oil” light or anything. My ex-husband hooked up a code reader to it and no codes were being given. It’s currently sitting at dealership, I still owe $3500 on the car and I can’t drive it. Will cost more to put an engine in then to pay off of my car. The dealership can’t look at it for another week. I have no means of another car. And Kia says they can’t do anything.

My vehicle is still leaking oil bad after paying over $700 to get the oil pressure switch and gasket replaced on March 1, 2023. I was promised a reimbursement of my funds spent to fix the issue and have not heard back for over a month nor have they addressed the issue with the vehicle still leaking badly. As others are having the same issue it is not fair to us costumers we are left with a defective vehicle. I have small children and this is my only vehicle which is not safe to operate. I need help just like the others who are being ignored. I have included the estimate of the other issue as well.

I would like to confirm if the recall for 2016 Kia Sorento Transmission Shift Level Assembly also covers all of us who have reported complaints about having to use a screw driver to engage our vehicles out of park? This is a safety concerns just as well as the cars that are impacted by the shift lever slipping out of park while engine off. using a screw driver because Kia refuses to replace the part they have acknowledged is faulty, is something that customers should not be responsible for fixing. If there was an issue identified (and clearly there was) the exact same year, make and model and part (the shift lever itself) then the investigation either needs to be expanded or Kia needs to just own that these parts need replaced in a larger span than the recall currently covers. please let me know as I am getting no assistance with these issues from my dealership - Shawnee Mission Kia in Kansas. thanks

The contact owns a 2016 Kia Sorento. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

MY 2016 KIE SORENTO USE OIL I CAN ONLY GO 2000 MILES AND HAVETO ADD OIL TOO IT DEALER DOES OILS CHAGES AND SAY IM GOOD FOR 600O MILES IS THERE A SOLITION TOO THIS ISSUE

Saw a news report that the Tow Hitch Harness electric may start on fire. Received a notice from Kia November 1, 2022 regarding the possible fire. Parked car outside as instructed in notice Called local Kia Dealer re: issue (January 16, 2023) NO remedy per [XXX] Asked [XXX] if car can be parked inside garage and if it was advisable to NOT drive the vehicle and he said that the fire issue is only if the hitch electric is used that there is a fire concern and it is ok to park in garage. So we started parking in garage and did not use hitch electric. I contacted. Kia and was put on hold so was unable to share my concerns with the Called again 2/16/2023 still no remedy Asked again if we needed to park outdoors and was there danger is we drove the car. Was told the fire concern is only if the hitch electric was being used and it's ok to park in garage. Called again 3/28/2023 still no remedy Asked again if we needed to park outdoors. Was told no as the fire concern was only if hitch electric was being used and its ok to park in garage. Received another Interim Notice Update today(5/17/2023) dated May 8, 2023 stating that there was an interim fuse fix for the fire issue. Called local Kia Dealer in Waukesha Wisconsin and was able to schedule an appointment for June 6, 2023. Again I asked if we needed to park outside and if it was safe to drive the Sorento. Did not know...follow the letter instructions. My concern is that the dealer is giving different information than what is outlined in the letter from Kia regarding our 2016 Sorento. I am concerned, so we again are parking outside away from our home and other vehicles and will not drive the car until the interim fuse fix is taken care of. Why does the Kia service department tell us it is ok to park in the garage? Why does the Kia service department tell us it is ok to drive the vehicle? I am concerned that mixed messages are being given out by Kia Dealer Service Dept and information from Kia. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

I called Kia to replace fuse per their safety recall information. They are really uninterested in fixing these recalls or allowing me to speak to a manager to fix the issue. What's the point?