2011 KIA SORENTO Complaints
View complaints related to 2011 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,440 complaints submitted for the 2011 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 KIA SORENTO- OREM, UT
I TOOK MY 2011 KIA SORENTO IN TO KIA MOTORS IN AMERICAN FORK, UTAH TO GET THE AIRBAG LIGHT CHECKED OUT. IT HAS BEEN ON FOR QUITE SOME TIME NOW. THEY TOLD ME THAT THE OCS MAT NEEDED TO BE REPLACED AND WANTED TO CHARGE ME $1600 TO FIX. SINCE MY AIRBAGS CAN NOT DETECT ANYTHING WITHOUT GETTING THIS PART REPLACED, ITS A MAJOR SAFETY ISSUE. THIS NEEDS TO BE RECALLED.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- OVIEDO, FL
REAR DRIVER'S SIDE EXTERIOR DOOR HANDLE BROKE OFF WHILE TRYING TO OPEN THE DOOR FROM THE OUTSIDE. THE BROKEN DOOR HANDLE RENDERS THAT DOOR USELESS, AND IN AN EMERGENCY, THE DOOR COULD NOT BE OPENED FROM THE EXTERIOR. THE VEHICLE WAS STATIONARY/ PARKED WHEN THE DOOR HANDLE BROKE. AN INTERNET SEARCH SHOWS THAT THIS IS A FREQUENT OCCURRENCE WITH THE KIA SORRENTO. THE LOCAL KIA DEALERSHIP, WHEN ASKED, STATED THAT THEY HAVE SEEN THIS HAPPEN, BUT THERE IS NOT YET A RECALL. HOWEVER, THERE WAS A RECALL FOR THE DOOR "LATCH", WHICH DID NOT COVER THE HANDLE ITSELF. A RECALL OF A DOOR "LATCH" SHOULD INCLUDE THE HANDLE, IF BROKEN.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- TINLEY PARK, IL
I OWN A 2011 SORENTO (NOT A GDI ENGINE) THAT EXPERIENCED A SPUN ROD BEARING AND ENGINE FAILURE (ENGINE LIMP). MY SONS WERE DRIVING ON THE HIGHWAY IN OUR KIA SORENTO WHEN WITHOUT ANY WARNING, THE ENGINE FAILED. THANKFULLY, MY SONS WERE ABLE TO SAFELY TRANSITION OFF THE HIGHWAY THROUGH HIGH-SPEED TRAFFIC IN "LIMP MODE". MY SONS WERE QUICKLY ABLE TO FIND ONLINE COMPLAINTS AND DIAGNOSTICS DUPLICATING WHAT THEY HAD JUST EXPERIENCED - SPUN ROD BEARING. I WAS INSTRUCTED BY KIA CORPORATE THAT I SHOULD TOW MY VEHICLE TO A KIA DEALER FOR OFFICIAL DIAGNOSTICS ($140). THE DEALER CONFIRMED THE CAR EXPERIENCE A SPUN ROD BEARING AND ENGINE FAILURE REQUIRING A $6,500 ENGINE REPLACEMENT. IT HAS COME TO MY ATTENTION THAT MY MODEL IS NOT INCLUDED IN THE KIA ENGINE RECALL. I DON'T UNDERSTAND THE RECALL LIMITS WHEN THE ROD BEARING DEFECT CAUSES THE ENGINE FAILURE REGARDLESS OF THE ENGINE TYPE.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- MONSEY, NY
I WAS DRIVING THE CAR 2 WEEKS AGO MAY 4 THAND THE CAR DIE IN THE MIDDLE OF THE ROAD. I GOT SOMEONE TO HELP PUSH THE CAR IN THERE DRIVEWAY. WHEN BACK THE NEXT DAY WITH A MECANIC HE TOLD ME THE CAR ENGINE NEED TO BE REPLACED. DIDN'T BELIEVE HIM CAUSE I BROUGHT THE CAR 3 YRS AGO. BEFORE THE CAR DIE THE CHECK ENGINE TURN ON THAN DIE. THE SEATBELT TURN IN 1 MONTH AGO .NOW I HAVE 9000 LEFT ON THE CAR THE WON'T WRONG TAKE BACK AND THE DEALERSHIP WON'T MAKE A STRADES
Source: NHTSA WEB SITE -
2011 KIA SORENTO- NATHALIE, VA
VEHICLE WAS IN MOTION TRAVELING DOWN THE HIGHWAY, WHEN ENGINE SHUTS OFF COMPLETELY. NO WARNING LIGHTS WERE ILLUMINATED OR ANYTHING. THE INDICATOR NEVER WENT UP TO HOT, THERE WAS NO STEAM FROM THE RADIATOR--ONLY A THICK CLOUD OF BLACK SMOKE COMING FROM BEHIND THE ENGINE. HAD IT TOWED TO THE REPAIR SHOP TO FIND OUT THAT ENGINE HAD COOKED ITSELF FROM THE INSIDE OUT AND HAD TO BE REPLACED. THE MECHANIC STATED THAT THE OIL AND FLUIDS WERE GOOD EXCEPT ALL THE COOLANT HAD BEEN BLOWN OUT AND THAT IT WAS A DEFECTIVE ENGINE. SPOKE TO SEVERAL DIFFERENT MECHANICS AND WERE TOLD THEY HAD ENCOUNTERED MANY OTHER KIA SORENTO THAT DID THE SAME THING. ENGINE WOULD SUDDENLY JUST STOP. I AM THE SECOND OWNER AND THEREFORE NOT COVERED UNDER THE ORIGINAL WARRANTY. THIS IS UNACCEPTABLE. THERE SHOULD BE A RECALL ON THE ENGINES AND/OR VEHICLES. IT IS GONNA COST ME OVER $5000 TO REPAIR MY VEHICLE!
Source: NHTSA WEB SITE -
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2011 KIA SORENTO- VIRGINIA BEACH, VA
FOUND THE WINDSHIELD WIPERS TO ONLY WORK INTERMITTENTLY WHEN I BOUGHT THE VEHICLE WITH 85,000 MILES ON IT. NOW MY VEHICLE HAS ALMOST 100,000 MILES AND THE WIPERS ONLY WORK ON HIGH AND OCCASIONALLY DON'T EVEN WORK AT ALL WHEN IT RAINS WHEN DRIVING. THIS HAS MADE THE CARE SCARY TO DRIVE AND WE DON'T DRIVE IT WHEN IT RAINS. BROUGHT THE CAR IN THE KIA AND THEY COULDN'T DUPLICATE THE PROBLEM AS WELL.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- MIAMI, FL
PASSENGER SIDE REAR DOOR LOCKED, UNABLE TO OPEN FROM OUTSIDE OR INSIDE MANUALLY OR WITH REMOTE. PREVIOUSLY DOOR WAS REPAIRED DUE TO RECALL, DOOR HANDLE BROKE OFF ALSO DOOR LOCKS MALFUNCTIONING. VEHICLE STATIONARY OR IN MOTION WONT OPEN. PLEASE ADVISE.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- CARTERSVILLE, GA
MY BACK PASSENGER DOOR WILL NOT OPEN. I PUT MY TWO GRANDSONS IN THE VEHICLE ONE ON EACH SIDE PUT THE SAFETY LOCKS ON THE NEXT DAY THE DOOR WOULD NOT OPEN FROM THE INSIDE OR OUTSIDE
Source: NHTSA WEB SITE -
2011 KIA SORENTO- MARYVILLE, TN
I WAS DRIVING DOWN THE INTERSTATE SLIGHTLY UPHILL. AT ABOUT 55 MPH WHEN MY SORENTO BEGAN TO LOOSE POWER/SPEED. BEFORE I COULD PULL OFF ONTO THE SHOULDER SMOKE BEGAN COMING IN THROUGH THE A.C VENTS. WHEN I REACHED THE SHOULDER AND OPENED THE HOOD THE BACK RIGHT END OF THE MOTOR WAS ON FIRE FROM THE WIRING HARNESSES. I WAS ABLE TO PUT OUT THE FIRE. UPIN A MECHANIC LOOKING AT IT I WAS TOLD IT HAD THROWN A ROD AND MOST LIKELY THE FIRE.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- MARYVILLE, TN
'TAMARA RECALL' I WAS TRAVELING UP THE INTERSTATE SLIGHTLY UPHILL AT 55 MILES AN HOUR WHEN I BEGIN TO LOSE POWER\SPEED AND BEFORE I COULD GET IT TO THE SHOULDER IT LOST ALL POWER TO GATHER AND SMOKE STARTED COMING IN THE AC VENT WHEN I GOT IT STOPPED AND OPEN THE HOOD IT WAS BURNING AT THE BACK RIGHT HAND SIDE OF THE MOTOR ON SOME WIRING HARNESS I WAS ABLE TO PUT THE FIRE OUT I LATER WAS TOLD THAT IT HAD THROWN A ROD AND WAS MOST LIKELY THE CAUSE OF THE FIRE
Source: NHTSA WEB SITE