2020 KIA SORENTO Complaints

View complaints related to 2020 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 130 complaints submitted for the 2020 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2020 KIA SORENTO
    - Randolph, MA

    The contact owns a 2020 Kia Sorento. The contact stated that while driving approximately 30 MPH, the contact attempted to use the horn, but the horn failed to operate. The vehicle was taken to the dealer, who replaced the horn. Approximately a week later, while attempting to use the horn, the failure recurred. The dealer was informed of the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 71,188.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2020 KIA SORENTO
    - HOUSTON, TX

    Kia Sorento has a well documented engine failure. The issue starts with the vehicle consuming engine oil. Subsequently the connecting rod bearings fail resulting in severe engine failure. This happens even with regular oil change maintenance. I experienced that with this vehicle. Kia was contacted but said this vehicle's vin did not fall under the list of affected vehicles in their class action lawsuit

    Source: NHTSA WEB SITE
  • 2020 KIA SORENTO
    - Mount Orab, OH

    Oil consumption issues started around 60k miles took to dealer for consumption test failed it, they decarbonized my piston rings. I returned around 85k miles with the same complaint for oil consumption the dealer did the test I returned they said I passed. I am constantly having to put oil in my vehicle about 2 quarts every full take about (379 miles) the piston rings are causing my spark plugs to be oil fouled Kia knew this and pushed me out the door. Now my car is constantly misfiring and the engine is slowly dying with only 117k miles on it and 5 years old.

    Source: NHTSA WEB SITE
  • 2020 KIA SORENTO
    - Elk Grove, CA

    The engine oil level drops from "Full" to "Low" after driving approximately 2,000 miles. I have visited three different auto repair shops, including an official Kia service center, but none of them could explain the reason for the oil loss. They all acknowledged the issue but said they don't know what is causing it.

    Source: NHTSA WEB SITE
  • 2020 KIA SORENTO
    - JOSEPHINE, TX

    My 2020 Kia Sorento engine light came on and not able to accelerate more than 40 mph. The code when I went to an auto repair shop says knock signal range/ performance. I had it reset by the mechanic and the engine light still on. The engine is also eating through oil very fast. We have to fill the car with oil frequently in between oil changes.

    Source: NHTSA WEB SITE
  • 2020 KIA SORENTO
    - SHEPHERDSVILLE, KY

    I wasn't in a car accident or anything but my engine is burning oil more then it should like I have to add oil (1 1/2 quarts of oil) every week to my engine and most times when i am driving my car I smell burning oil like its burning inside of the car somewhere and I think that my car is about to caught on fire or just go out. I went up to the kia store to let them know what has been going on and they are telling me that there is nothing that they can do about it, I haven't had this car for a year yet I got this car last year in September they told me that there was nothing wrong with my car, I have 128,000 miles on my car and I just don't know what to do at this point I owe 13,900 on the car. I see that there has been recalls on the kia Sorento's engine before and I even told the dealership about it too and they still told me that there is nothing that they can do, this all start January of this year and I have been fighting with kia over this since then. My car is just a ticking bomb before my engine jsut gives out and I don't know when that will be but I just want to get this fixed and i dont have 5,000 to replace the engine and Kia also told me that they can't replace it either so I'm hoping that this might help me in some kind of way.

    Source: NHTSA WEB SITE
  • 2020 KIA SORENTO
    - Stedman, NC

    The contact owns a 2020 Kia Sorento. The contact stated while driving at approximately 55 MPH, there was white smoke coming from under the hood. The contact stopped the vehicle on the side of the highway. The contact had recently had an oil change completed at an independent oil replacement shop. The contact called the shop, and a technician was sent to the location. The technician checked the engine oil level and stated that there was no oil on the dipstick and added four quarts of engine oil. The vehicle was repaired; however, the contact stated that the vehicle had started to emit white smoke from the engine compartment and the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer who diagnosed the vehicle and determined that the vehicle needed an engine oil flush. The vehicle was repaired but the contact stated that the failure reoccurred. The vehicle was not taken back to the dealer or an independent mechanic. The vehicle not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 150,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2020 KIA SORENTO
    - Texarkana , TX

    The Kia was using to much oil, the engine light came on and it’s the cam shaft sensor…just got it replace but still doing the same thing as the RPM’s is fluctuating …

    Source: NHTSA WEB SITE
  • 2020 KIA SORENTO
    - Fort Madison, IA

    Driving down the highway normal conditions at 60 mph and sunroof exploded out. Very loud noise and pulled off of highway . Found sunroof was shattered. no cars were around at the time and nothing hit the roof to cause it .

    Source: NHTSA WEB SITE
  • 2020 KIA SORENTO
    - Albrightsville, PA

    Engine was in limp mode after having the KBS software earlier this year installed. Engine is currently at 115,000 miles, oil has been changed consistently. The engine has been consuming the oil and burning it fast, where I need to add oil constantly.

    Source: NHTSA WEB SITE