2014 KIA SORENTO Complaints

The contact owns a 2014 Kia Sorento. The contact stated while starting the vehicle, there was a ticking sound coming from the vehicle. Later, on the same day, while pulling into a friend’s driveway, the engine began making a knocking sound. The contact decided to drive to the residence nearby, and the engine started knocking again, eventually causing the engine to fail and the vehicle to lose motive power. The check engine warning light was illuminated. The vehicle was towed to the dealer who diagnosed that the rods had failed due to excessive rust, causing the rods to knock. The dealer stated that the engine needed to be replaced; however, the vehicle was not yet fully inspected or diagnosed. The contact informed the dealer that the VIN was included in NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and asked that the recall repair be completed; however, the dealer had not confirmed completion of the recall repair. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The failure mileage was 147,000. Parts distribution disconnect.

The contact owns a 2014 Kia Sorento. The contact stated while driving at an undisclosed speed, the engine made an abnormal clicking sound. No warning light was illuminated. The vehicle was taken to an independent mechanic, who discovered that there was no engine oil in the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 55,145.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds, the vehicle made abnormal knocking sounds. The contact stated that the failure occurred increasingly. The contact stated that upon starting the vehicle and attempting to drive later in the evening, the engine seized. There was no warning light illuminated. The vehicle was towed to Peacock Auto, where it was diagnosed and determined that the engine had seized and needed to be replaced. The vehicle was towed back to the residence. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that the VIN was not included in a related recall, and that a diagnostic test was needed. The vehicle was not repaired. The contact related to the failure to Kia Campaign Number: WTY039. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 124,000.

All of it. Car randomly shuts off and lose power steering. No. Dealership has inspected. ALL the lights in the dash light up, screen says battery discharge warning, car shuts off and lose power steering while driving down the road.

I purchased my 2014 kia sorrento 3.3 SX in February of 2016. I was not informed at all about any issues with the engine or that there were any recalls concerning my vehicle. I have email correspondence from the dealership where years following my purchase of any safety recall notices. I had regular oil changes and normal maintenance. In March of 2024 my engine was stalling out and it smelled like burning plastic and wasn't turning over appropriately. I took it to the kia dealership and was told that the recalls had expired and that my vehicle had no oil, the engine was going to seize and I needed a new engine. Again I wasn't told at that time of any safety recall information that could lead to engine failure and or fire. I then took it to another local mechanic and had it diagnosed. I was told that I needed a nee engine that my hand gasket had blown due to premature bearing wear and severe leaks. I brought it home and I was too afraid to drive it. Then in 2025 I received another recall notice. I contacted Kia customer care and was advised that I might ne eligible for a engine rebuild, that I should have it towed to the local dealership for diagnostics to be ran yet again. The kia adviser in the service department said she was filing a claim with kia engineers and that she needed my registration and drivers license. After a week she contacted me saying my claim was denied and that my choices were to pay $13, 000 for an engine replacement or accept a trade in of $500. Again information was withheld from me concerning this vehicles recalls. At this point I am completely dumbfounded as to what to do next. My sorrento was paid off and only had 118,000 miles on it and they refused to cover anything under the 10temr or 150,000 miles extended warranty.

The contact owns a 2014 Kia Sorento. The contact stated that while driving at approximately 55 MPH the check engine light suddenly illuminated and the vehicle experienced a loss of automotive power and reduced speeds. Smoke and flames were also present coming from the engine compartment. The vehicle was driven to the side of the road before it stalled. The fire department was called to the scene and extinguished the flames. No injuries were reported. The vehicle was later towed to the home. Fire report information was unavailable. The cause of the failures was not determined. The manufacturer and local dealer were not yet contacted. The failure mileage was 147,000.

Engine stopped working at a red light. I was told the timing chain shattered inside the engine. This vehicle only has 150k miles on it and has been well maintained.

Dear NHTSA, I am writing to report a serious safety issue with my Kia Sorento 2014. While driving on the interstate with my family, the vehicle suddenly began to slow down without warning. We were able to move to the shoulder, but this incident put our safety at significant risk as we were on a busy highway. We initially suspected brake failure, but after having the car towed home and inspected, we discovered that the motor/engine had completely failed. This failure also impacted the electrical system, leaving the car completely immobile. It has been confirmed by a mechanic that the engine is at fault. However, local dealers and mechanics were unable to inspect it further due to a lack of necessary equipment. As of now, the component has not been inspected by the manufacturer, police, insurance representatives, or any other authority. There were no warning lamps, messages, or symptoms prior to the failure, and the vehicle showed no signs of issues leading up to the incident. We purchased this car in 2023, only to find out later that Kia had issued a recall for this issue in 2021. This recall was never disclosed by the dealership, nor was it listed on the Carfax report. Due to the recall predating our purchase, Kia has refused to provide any assistance or compensation, leaving us with an inoperable vehicle and significant financial strain. As a low-income family on a fixed budget, this situation has been extremely challenging. We kindly request your assistance in investigating this matter and helping us find a resolution. Thank you for your attention and support.

I have a problem with the electrical, and I found that they already have a recall, but the Van Nuys dealer refused to fix it on the car.

I have a problem with the paint on the car; it keeps falling off by itself, and I tried to contact the Kia dealer for this issue, but they said to report here to you.