2023 KIA SORENTO Complaints

The contact owns a 2023 Kia Sorento. The contact stated that while the vehicle was parked, the gear shifter was shifted into drive, the accelerator pedal was depressed; however the vehicle failed to accelerate as intended. The contact stated that the vehicle failed to move forward. No warning lights were illuminated. The contact stated that the failure had occurred more than five times within a month. The failure occurred after a previous repair was performed by the dealer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that previously, while the vehicle was parked on a hill, the gear shifter was shifted into reverse, and the vehicle rolled forward and crashed into a curb. The vehicle was taken to the dealer and was repaired. The contact was informed that the failures were not failures but instead the normal function of the vehicle. The contact submitted a Lemon Law claim and was advised to contact the NHTSA Hotline to report the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 21,700.

Automatic lift gate closed and injured child. Was placing groceries in vehicle. Closed lift gate with button on lift gate, child was next to me, but hand was behind him. Liftgate closed and would not reopen. Child was injured.

Moonroof unexpectedly shattered, like a bomb had gone off, sending thousands of pieces of glass into the interior and on the vehicle occupants (including 3 children [XXX] ) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While driving on September 15, 2025, the vehicle displayed a loud beeping and the warning message “Check Hybrid System. Stop Safely.” The vehicle restarted about an hour later, but the combustion engine ran very rough. The Kia dealer inspected it but reported no stored error codes. On September 23, 2025, the vehicle suddenly lost power while driving. It appeared to operate only on electric at low speed, then died completely in the roadway. The vehicle would not power down until the start/stop button was held. It required a tow back to the dealer. Prior to the first incident, a faint electrical smoldering odor was present. The vehicle remains at the Kia dealer for evaluation. This is a serious safety concern because the vehicle experienced sudden loss of motive power and stalling in traffic, which put both myself and others at risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

While I was driving on an interstate road(with no vehicles around) the sun roof of my 2023 Kia Sorento exploded and the glass completely shattered and caused pieces of the broken glass to fly off. Thankfully I had the visor up so none of the glass fell onto me, otherwise myself and my two kids (3 year old and 6 month old) could have gotten seriously injured. With nearly 80% of the glass sunroof panel above the driver area popping off, that much glass falling onto me could have caused a serious distraction and caused me to run into another vehicle or lose control of the vehicle. At the time the sunroof shattered, there was nobody on the road or any external debris that could have caused the sunroof to shatter like that. I suddenly head a loud explosion that sounded almost like a shotgun being shot and was instantly startled, and when I realized we were all okay in the vehicle I heard the sound of glass sliding off the roof of my Sorento. I then began to see chunks of glass falling on the road behind me which posed as a risk to other vehicles that were behind me and caused other drivers to swerve to avoid being hit by the glass. Since this has happened, I have contacted Kia and taken it in to my local service department. The service manager (when he inspected the sunroof) stated the glass is tempered glass and should not explode when cracked or shattered. Other reports of this exact issue is prevalent online and poses a great risk to consumers, families, and other drivers on the road.

On passenger side interior between glove box and dashboard, there is a textured, metallic trim plate that during a sunny mid day, casts a reflection on the passenger side window over the top of the where the passenger side rear view mirror is.

The contact owns a 2023 Kia Sorento. The contact stated that while driving 55 MPH or higher, the vehicle was vibrating abnormally. The contact stated that while depressing the brake pedal, the brakes seized with an abnormal sound coming from the brakes. The vehicle was taken to the dealer, and the contact was informed that the vehicle was included in an undisclosed recall related to rotors, and the rotors were replaced under the recall. However, approximately 2 months after the repair, the failure reoccurred. The vehicle was returned to the dealer, and the contact was informed that the rotors had failed again and needed to be resurfaced. The dealer started to resurface the rotors, but the contact decided to stop the process. The contact researched and determined that rotors needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The failure mileage was approximately 12,000.

I was driving down the highway when the sunroof randomly exploded, there was no debris that hit the roof or damages to the roof prior.

on [XXX], the check engine light came on solid. My car is just 2 years old, only has 22K miles, and is currently under warranty, as it is a leased vehicle. According to Auto Zone, it was a "speed sensor". On 7/25/25, I was able to get an appointment with Garvey Kia of Queensbury, NY and the fault code is the "input turbine shaft speed sensor B circuit range for performance". The service technician told me that it is not able to be accessed, as it is internal, and it is not serviceable. My safety and the safety of others were at risk because the car would go "limp" when accelerating, there was harsh and delayed shifting, erratic RPM readings, and no power when accelerating. This inability to accelerate causes problems in traffic and when trying to get through intersections or out of side streets when acceleration is imperative. Yes, the car has been inspected by the Kia dealership. This same exact thing happened on [XXX], in which Destination Kia of Albany had by car for over 4 weeks to replace the transmission. At that time, the car had under 10K miles and was not even a year old. At that time, they put a refurbished transmission into the car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Front panel of panoramic sunroof shattered while driving on Interstate 90 at approx 65mpg. Sunroof was fully closed. Exploded on its own with no outside influence. Conditions were clear and dry. Sounded like a gun shot and glass was flying everywhere. Fortunately shade was closed with no glass entering passenger compartment. Could have resulted in injuries or accident if glass entered the driving inside area.