2014 KIA SORENTO Complaints

2014 SORENTO ENGINE WAS REPLACED 9/2017@ SHAWNEE MISSION KIA PER RECALL SC147. BEFORE REPLACEMENT, THERE WERE NO CATALYTIC CONVERTER ISSUES. AFTER SINCE 3/2018, IT HAD FOUR (4) CATALYTIC CONVERTER FAILURES IN TEN (10) MONTHS & 4 REPLACEMENTS @4 DIFFERENT SHOPS LATEST 2/2019.ALL SHOPS SAID THEY FAILED DUE TO EXTREME OVERHEATING WHICH COULD ALSO CAUSE A FIRE. 3RD SHOP ALSO NOTED 'EXCESSIVE BLOW-BY', SAID IT'S NOT NORMAL FOR A NEW ENGINE WITH 20,000 MILES ON IT -- WHICH MY REPLACEMENT ENGINE SHOULD BE IF IT WAS CORRECTLY REPLACED WITH A NEW PROPERLY FUNCTIONING ENGINE IN 9/2017 (CAR HAD @140K. THEN) ALL 4 HAPPENED WHILE DRIVING, TWICE ON HIGHWAY, TWICE ON CITY STREETS. 1ST TIME, OUT OF TOWN, ON HIGHWAY. ALL VERY DANGEROUS SUDDEN LOSS POWER/SPEED AND STALLING. SCARY. VERY STRESSED, NOT KNOWING WHEN & WHERE MAY HAPPEN NEXT, WITH STRONG POSSIBILITY OF ACCIDENT, FIRE, OR BOTH. TRIED TO TALK TO DEALERSHIP ABOUT FAILURES BEING CAUSED BY THE ENGINE REPLACEMENT, BUT WITHOUT EVEN CHECKING CAR, THEY SAID IMPOSSIBLE. RESEARCH SHOWS OTHERWISE: (NHTSA ,CENTER FOR AUTO SAFETY, A LAWSUIT CASE: 1:18-CV-02716 FILED: 04/16/18 IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF ILLINOIS (NOT MINE), KIA TECH SERVICE BULLETINS... NOW THERE'S A NEW 2/2019 RECALL FOR MY CAR FOR HIGH PRESSURE FUEL PIPE, DUE TO REPLACEMENT ENGINE WORK NOT DONE PROPERLY. & SOUL'S JUST RECALLED FOR CATALYTIC CONV. FAILURE DUE TO OVERHEATING-EVEN THOUGH ENGINES ARE DIFFERENT, I BELIEVE MY CAR SHOULD BE LIKEWISE RECALLED.KIA HAS HISTORY OF DENYING WRONG, & THEN VERY SLOWLY DOING EVER EXPANDING RECALLS. I CANT AFFORD TO WAIT. COULDNT AFFORD DEALER PRICES;STILL,4 FAILURES AT INDEP SHOPS COST ME THOUSANDS IN CAT CONV. REPLACEMENTS,TOWING,RENTAL CARS,LOST INCOME, MEALS & LODGING WHEN STRANDED OUT OF TOWN& I'M STILL MAKING CAR PAYMENTS. I'M REQUESTING REIMBURSEMENT FROM KIA& A CAR THATS ACTUALLY SAFE.

WHILE DRIVING 65 MPH ON THE HWY I HEARD A LOUD BANG AND THE CAR RAPIDLY DECREASED SPEED. I MANAGED TO PULL OVER TO THE SHOULDER AND THE CAR WAS LEAKING FLUID FROM THE DIFFERENTIAL AND WOULD NO LONGER GO. WAS TOWED TO A KIA DEALER WHERE THEY DETERMINED THE REAR AXLES SHEARED OFF AND PUT A HOLE IN THE DIFFERENTIAL. CAR HAS 64,00 MILES AND NO PERVIOUS ISSUES OR WARNING THAT ANYTHING WAS WRONG.

TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 60 MPH, THE VEHICLE FAILED TO ACCELERATE, LOST POWER, AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO KIA OF MACON (3931 RIVER PLACE DR, MACON, GA 31210, (478) 757-0077) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) ON FEBRUARY 15, 2019. THE MANUFACTURER WAS NOT CONTACTED. ON A SEPARATE OCCASION, WHILE DRIVING 30 MPH, THE CONTACT WAS ALERTED BY OTHER MOTORISTS THAT HER VEHICLE WAS ON FIRE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN INDEPENDENT TOW LOT. THE CONTACT CALLED ED VOYLES KIA OF CHAMBLEE (5647 PEACHTREE INDUSTRIAL BLVD, CHAMBLEE, GA 30341, 770- 232-6247). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 62,437.

IN NOVEMBER OF 2018 MY KEY FOB STOPPED WORKING EFFECTIVELY. THE FOB WILL ONLY OPEN THE FRONT DRIVER SIDE DOOR. I CONTACTED CRAIN KIA IN FORT SMITH AND SPOKE TO TIM IN THE SERVICE DEPARTMENT WHO STATED THE PROBLEM COULD BE SOMETHING AS SIMPLE AS CHANGING THE BATTERY IN THE FOB. AFTER CHANGING THE BATTERY IN THE FOB, THE FOB STILL WOULD NOT OPEN THE PASSENGER DOOR OR THE DOORS IN THE BACK SEAT. I NOTICED SOMETHING WAS WRONG WHEN THE DRIVING AND THE LOCKS WOULD CLICK ON AND OFF AS IF I WERE USING THE FOB. EVEN WHEN STATIONARY THE LOCK WOULD DO THIS. ON FEBRUARY 27,2019 MY HUSBAND TOOK THE VEHICLE TO THE SERVICE DEPARTMENT AT 7:30 AM AND WAS TOLD THIS WOULD TAKE 2 HOURS. AT 3:00 PM THE SERVICE DEPARTMENT HAS NOT CALLED. MY HUSBAND CALLED AND WAS TOLD BY TIM THAT THEY WERE UNABLE TO FIX THIS ISSUE YET WAS CHARGED $131.70 !!!I FEEL THAT THIS HAS BEEN A TERRIBLE INJUSTICE. SURELY THE MECHANICS KNEW THAT THIS WAS NOT AN ISOLATED DEFECT FROM THE VERY BEGINNING

THE ENGINE BECAME SLUGGISH GOING UPHILL, THEN STARTED NAKING NOISES, AND FINALLY STOPPED. IT COULD NOT BE RESTARTED. THE MECHANIC TURNED THE ENGINE OVER WITH A WRENCH, BUT IT WAS VERY DIFFICULT. THE TROUBLE HAPPENED ON A SECONDARY ROAD.

THIS VEHICLE HAS A PARASITIC DRAIN ISSUE THAT KIA IS AWARE OF ON THIS MODEL. THE ISSUE WAS ADDRESSED FOR ALL LX, EX, LIMITED, AND SX OF THIS VEHICLE EXCEPT FOR THE SXL. I HAVE THE SXL VERSION AND WAS TOLD BY KIA IT DID NOT MEET THE VIN REQUIREMENTS EVEN THOUGH IT MEETS THE BORN ON DATE AND HAS THE SAME ISSUES AS THE OTHERS. I HAVE HAD MY VEHICLE TESTED BY A KIA MASTER TECH AND IT DOES HAVE A PARASITIC DRAIN (BATTERY DEAD AFTER VEHICLE SITS FOR 48 HOURS) FROM THE SAME DRIVERS DOOR SWITCH ADDRESSED IN TSB ELE-069. I BELIEVE THAT KIA HAS OVERLOOKED THE SXL MODELS IN THEIR RECALLS AS MY VEHICLE IS A 2014 AND HAS ONLY HAD THE SA-163A UPDATE PERFORMED (ALSO THE ONLY ONE LISTED FOR MY VIN) AND MY VEHICLE HAS MANY OF THE SAME ISSUES AS THE OTHERS HAVE. KIA ADDRESSED THE ISSUE AT HAND ON ALL THE OTHERS, LX, LIMITED, EX, AND SX, WITH NHTSA ID 10109757 AND KIA TSB ELE-069, ELE-057, AND SA-163. I WOULD LIKE TO HAVE THE SXL VEHICLES LOOKED INTO AS I BELIEVE THEY ARE NOT GETTING THE REQUIRED TSB'S ADDRESSED PROPERLY.

I'M WORRIED ABOUT THIS MODEL OF CAR BECAUSE ARE BURNING, IN MY CAR I HAD BEING EXPERIENCING SOME SMELL LIKE SOMETHING IS HEATING OR BURNING WHEN I ACCELERATE IN PASSING GEAR MODE THEN I FEEL LIKE A BAD SMELL INSIDE THE CAR THEN IT DISAPPEAR, THE THING IS THAT I'VE BEING SEEING SOME ISSUES ABOUT THIS MODEL THAT THEY START WITH SPONTANEOUS COMBUSTION ON THE ROAD. CAN YOU PLEASE VERIFY IF MY CAR DOESN'T HAD AN ELECTRICAL PART REPORT.

I AM A LITTLE PERPLEXED WITH YOUR JUDGEMENT CALL KIA...I OWN A 2014 KIA SORENTO THAT'S AS APART OF YOUR ENGINE RECALL...THE CAR 'PASSED' THE TESTS RAN ON IT TO DETERMINE IF A NEW ENGINE WAS NEEDED, ONLY TO HAVE THE ENGINE COMPLETELY CEASE GOING 50MPH ON A MAJOR HIGHWAY IN VIRGINIA...I RECEIVED A CALL TODAY ABOUT AN OPEN RECALL ON A FUEL PUMP ISSUE POTENTIALLY CAUSING FIRE...WHILE I WAS AWARE OF THIS SITUATION DUE TO THE NATIONAL NEWS THE ISSUE HAS RECEIVED I WAS NOT PREPARED FOR THE SUPPOSED RESOLUTION TO THIS ISSUE...I WAS TOLD THAT I NEEDED TO BRING THE VEHICLE IN FOR INSPECTION TO DETERMINE 'IF THEY' THOUGHT THE FUEL PUMP NEEDED TO BE REPLACED...SO, LET ME GET THIS STRAIGHT YOU WANT ME TO YET AGAIN TRUST PEOPLE THAT TOLD ME MY ENGINE WAS COMPLETELY FINE WHEN IT WASN'T TO NOW TELL ME I DON'T NEED A NEW FUEL PUMP BUT POTENTIALLY CATCH FIRE ??? SOMETHING IS SERIOUSLY WRONG WITH THIS SITUATION ! THE FACT THAT YOU ARE WILLING TO PUT PEOPLES SAFETY AT JEOPARDY IS DISHEARTENING...I HAVE ZERO TRUST THAT IF I AM TOLD THE FUEL PUMP DOESN'T NEED TO BE REPLACED THAT I AM SAFE...YOU NEED A BETTER RESOLUTION AND YOU NEED ONE FAST....

MY SORENTO FEELS LIKE IT'S GOING TO STALL, ESPECIALLY WHEN ACCELERATING. IT'S ALSO BURNING OIL AT AN ALARMING RATE. THE OIL LAMP FLICKERED ONCE WHILE DRIVING ON THE HIGHWAY. THERE IS NO OBVIOUS OIL LEAK. I TOOK IT TO THE DEALERSHIP AND THEY SAID IT NEEDS A NEW ENGINE IT THAT IT ISN'T COVERED UNDER THE 17V224 RECALL. I'M AFRAID THAT THE ENGINE IS FAILING AND THAT IT IS KIA'S RESPONSIBILITY, BUT THEY ARE IGNORING THE PROBLEM

TENSIONER BELT FOR AIR BAG RANDOMLY WENT OUT. ALSO BREAK LIGHTS CONSTANTLY STAYING ON. T GT EY COULDN'T FIGURE OUT WHY AT DEALERSHIP. VEHICLE WAS PARKED