2025 KIA SORENTO Complaints

I am unable to disable the "consider taking a break" warning, this is highly distracting and I don't understand why I can disable ever other warning on the vehicle. This warning goes off so easily even when I'm not distracted or tired and it's unsafe!

While operating the vehicle and utilizing the cruise control, the Electronic Stability Control (ESC) and the Antilock Braking System (ABS) warning lights turn on. These lights will remain on until the vehicle is turned off and a new drive begins. They only activate during the use of cruise control and at times it has caused the brake pedal to become extremely tough to press. This is a concern if maintaining cruise control and an emergency braking situation arises, the brake may not engage it is designed to do and cause a vehicle accident.

We have a brand new 2025 Kia Sorento and suddenly the AC stopped working. Took it into the service center who could not identify the problem but didn't see any damage. They got it working again and we drove it for a couple of days and it stopped working again as anticipated. We brought it back in and they now report debri damage, now not covered by kia warranty. I searched online and this seems to be a common issue with the unit and that the grill design does not protect the engine and is prone to significant damage to the vehicles engine components that Kia will not cover under warranty.

On 10/3 driving at roughly 60mph on the freeway, when going to accelerate, the vehicle would not accelerate with no power going to the engine. The gas motor was not engaging, and the car rapidly decelerated to around 20mph in an incredibly unsafe situation. Coasting it off the freeway, it was towed to the local Kia dealership. No warning lights or any indicators went off during that event. 10/9/2025, I picked up the vehicle after they replaced the high-pressure fuel pump and high-pressure fuel line, I noticed the battery was very low and thought it would charge while driving. As I left the dealership, the vehicle did not engage the gas engine and quickly avoided acceleration - no power was going to the engine. The battery reached a catastrophic low, and the engine failed in a busy intersection - creating another extremely unsafe situation - as I was turning around to return to the dealership. This time the hybrid system warning system went off and the battery and oil lights went on. While waiting for the tow truck, the vehicle would not turn off. It is currently with the dealership, 41k miles on vehicle, 1 year old.

While driving this warning alert will show up on the screen of my vehicle. It is important to note that this happens WHILE driving and when NO ONE is using their phone or using the touchscreen of the car. No one is ever searching something on their phone OR on the car’s touchscreen system.

The driver’s door windows/lock button cluster on my 2025 Kia Sorrento LX will randomly not work. None of the buttons will work so I am unable to roll any of the windows down or lock or unlock the doors. The only way to fix this is to turn off the car and restart it.

Transmission concern. Randomly rolls forward (about 1-2 feet) when placed in reverse. It rolls forward before it finally catches to reverse. I have rolled into and tapped another vehicle when exiting a parking spot. I have taken it to two different Dealers and they said basically it does that and I need to account for it. This car is a liability.

On July 5th 2025 round 5:15 pm EST, while driving in the center lane of the highway at approximately 73 mph, the check engine light and multiple amber warning lights suddenly turned on. This occurred at just 1,920 miles on a brand-new vehicle. At the time of the incident, the vehicle stopped responding to the accelerator and would not move forward. Fortunately, traffic was light, and I was able to steer safely to the shoulder. However, I was traveling with my family, and under heavier traffic conditions or with vehicles closely following, this sudden loss of power could easily have resulted in a serious multi-vehicle accident. Following the above incident, I brought my vehicle to the Kia dealership for a diagnostic check. However, they did not take any corrective action, stating that the check engine light was not currently illuminated—even though I provided photo evidence and the fault code P069811 captured from the Kia app. This raises serious concerns, as I cannot predict when the issue might occur again. According to multiple reports on Kia forums and blogs, many owners of new vehicles have experienced the same problem, yet Kia has not addressed it. This is a serious, life-threatening safety issue while driving, and this trim should be publicly acknowledged as having low reliability and safety concerns until a resolution is found.

My Sorento has a transmission issue or something similar. It slips, it dies down and sometimes when I come to a stop and try to move, it won’t move. I have to put it back in park and then put it in drive. I have had several near miss accidents due to all these issues. It has been repaired twice but it has never fixed the issue and the dealer claims there is nothing wrong.

The contact owns a 2025 Kia Sorento. Upon starting the vehicle and shifting into reverse(R); the vehicle failed to respond with the message "Service In" displayed on the instrument panel. The contact repeatedly depressed the accelerator pedal, but the vehicle failed to respond. The contact placed the gear shifter back into park(P) and then shifted back into reverse(R) and the vehicle started to accelerate slightly before coming to a complete stop with the accelerator pedal depressed. After repeatedly depressing the accelerator pedal, the vehicle jolted backwards. The contact decided to park(P) the vehicle and scheduled an appointment with the dealer for service. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 4,850.