2011 KIA SORENTO Complaints
View complaints related to 2011 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,440 complaints submitted for the 2011 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 KIA SORENTO- KINGSLAND, GA
TWO OF THE EXTERIOR HANDLES DO NOT WORK ANYMORE. THEY WILL OPEN FROM THE INSIDE BUT NOT THE OUTSIDE. IF THE CHILD SAFETY LOCKS HAD BEEN ON AT THE TIME THE HANDLES STOPPED WORKING THE DOORS WOULD NOT BE ABLE TO OPEN AT ALL. THESE HANDLES STOPPED WORKING AT DIFFERENT TIMES WITH NO WARNINGS. THIS IS A VERY SERIOUS SAFETY HAZARD FOR MY FAMILY - I HAVE A 4 YEAR OLD WITH AUTISM.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- FRAZIER PARK, CA
2011 KIA SORENTO, NONE OF MY DOORS WILL OPEN THIS IS A SAFETY HAZARD IN THE EVENT OF AN EMERGENCY RESCUE WOULD BE DIFFICULT. THIS VEHICLE NEEDS TO BE RECALLED FOR THE DOOR HANDLE DEFECTS. ALSO I WENT TO OPEN THE BACK DOOR AND THE HANDLE FELL OFF IN MY HAND. CANNOT ROLL THE WINDOWS UP WHEN PARKED OR YOU WILL LOSE ACCESS TO THE CAR YOU HAVE TO PUT YOUR ARM IN AND OPEN FROM THE INSIDE.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- GAITHERSBURG, MD
DRIVER SIDE DOOR SIMPLY WOULD NOT OPEN FROM OUTSIDE THE VEHICLE ONE DAY. NO ACCIDENT OR OTHER IMPACT WAS THE CAUSE, SO CLEARLY THIS IS A DEFECT OF THE VEHICLE. INTERNET SEARCH INDICATES THIS HAS HAPPENED TO MANY OWNERS AND IS A CLEAR SAFETY ISSUE. THIS VEHICLE HAS ONLY BEEN ON THE ROAD FOR 5 YEARS AND 5 MONTHS AND HAS 77,000 MILES. DF DOOR LATCH ASSEMBLY HAD TO BE REPLACED AT COST OF $450. WOULD LIKE TO SEE THIS INVESTIGATED BASED ON THE NUMBER OF INSTANCES AND THE FEAR THAT THIS WILL HAPPEN AND PREVENT SOMEONE FROM BEING RESCUED FROM OUTSIDE THE VEHICLE IN A WORST CASE SCENARIO.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- LEBANON, TN
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR WOULD NOT OPEN FROM OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW DOOR LATCH ASSEMBLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,461.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 KIA SORENTO- BOGART, GA
FROM JANUARY1, 2016 TO MARCH 20, 2016 TWO DOORS (DRIVER AND DRIVER SIDE PASSENGER) HAVE QUIT OPENING FROM THE OUTSIDE.
Source: NHTSA WEB SITE -
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2011 KIA SORENTO- MEMPHIS, TN
MY PASSENGER DOOR WILL NOT OPEN FROM THE OUTSIDE. IT WILL OPEN FROM THE INSIDE. THE REST OF THE DOORS WORK JUST FINE. THIS IS AN SAFETY ISSUE.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- FULTONDALE, AL
WENT TO GET IN MY KIA AND DRIVER SIDE DOOR WON'T OPEN FROM THE OUTSIDE.. THIS ALSO HAPPENS WITH MY GAS DOOR...MY DRIVER DOOR ONLY OPENS FROM INSIDE!!!!!!!!!'!!!!!!!!!!
Source: NHTSA WEB SITE -
2011 KIA SORENTO- NEW KENSINGTON, PA
ABOUT 1 MONTH AGO, JAN/FEB OF 2016 THE PASSENGER SIDE FRONT DOOR HANDLE JUST STOPPED WORKING, AS FAR AS OPENING THE DOOR FROM THE OUTSIDE IS CONCERNED. THE SAME EXACT THING JUST HAPPENED TODAY, MARCH 20, 2016, TO THE DRIVER'S SIDE FRONT DOOR. BOTH OUTSIDE LATCHES ARE INOPERABLE. THE FIRST INCIDENT HAPPENED IN MY DRIVEWAY, THE SECOND HAPPENED IN THE PARKING LOT OF OUR CHURCH. I AM MARRIED WITH 7 KIDS, 5 OF WHOM DRIVE, AND HAVE NEVER, NEVER, HAD A DOOR LATCH BREAK ON THE MANY VEHICLES OWNED OVER TIME. THIS IS NOT A COINCIDENCE, THIS IS AN ITEM THAT HAS TO BE RECALLED. THE VEHICLE IS NICE, BUT WITH RECALLS OR PROBLEMS TO THE SHIFT LEVER, AIR BAGS, REAR ROTORS, ETC., ETC..., WHY ISN'T THE NHTSA TAKING A CLOSER LOOK AT ALL THE SHORT CUTS AND/OR DYSFUNCTIONAL PARTS KIA IS USING TO GET THEIR CAR TO MARKET QUICKER. WE ARE THE CAR'S 2ND OWNER, SO KIA WILL NOT EVEN HONOR IT UNDER THE 7YEAR/100,000 MILE WARRANTY. OUR VEHICLE IS NOT QUITE 5 YEARS OLD WITH APPROX. 90,000 MILES.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- ALEXANDRIA, KY
DOORS WILL NOT OPEN BOTH FRONT PASSENGER DOOR AND DRIVER SIDE REAR DOOR WILL NOT OPEN FROM THE OUTSIDE. THESE DEFECTIVE DOORS WOULD MAKE IT DIFFICULT TO RESCUE PEOPLE IN A EMERGENCY.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- JEFFERSON HILLS, PA
CAR WAS PARKED IN MY GARAGE. BACK DRIVERS SIDE DOOR JUST STOPPED WORKING. WONT OPEN FROM THE INSIDE OR OUT. NO DAMAGE OR EXCESSIVE USE. YOU CAN HEAR THE LOCK CLICKING WHEN YOU HIT THE AUTO BUTTON ON THE FRONT DOOR, BUT IT WILL NOT OPEN. KIA COMPANY STATES IT WILL NOT REPAIR BECAUSE WE ARE 2 MONTHS OVER THE 5 YEAR/60000 MILE WARRANTY. ITS A SAFETY ISSUE AND THEY WANT $1100.00 TO REPAIR.
Source: NHTSA WEB SITE