2011 KIA SORENTO Complaints

View complaints related to 2011 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,440 complaints submitted for the 2011 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2011 KIA SORENTO
    - SPRINGFIELD, MO

    DRIVER DOOR ONLY ABLE TO OPEN FROM WITHIN VEHICLE. WILL NOT OPEN FROM OUTSIDE. HAD BEEN WORKING FINE. NO BAD WEATHER. SIMPLY STOPPED WORKING AND WILL NOT OPEN. HAVE NOTICED SIMILAR COMPLAINTS ONLINE FOR SAME VEHICLE.

    Source: NHTSA WEB SITE
  • 2011 KIA SORENTO
    - HOUSTON, TX

    TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHEN THE VEHICLE WAS PLACED INTO ANY GEAR, IT WOULD NOT RESPOND. WHEN THE GEAR WAS PLACED IN REVERSE, THE VEHICLE WOULD REMAIN IN NEUTRAL OR PARK. WHEN PLACED IN DRIVE GEAR, THE VEHICLE WOULD BE IN NEUTRAL OR REVERSE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DETERMINED THAT A RECALL WAS PLACED ON THE TRANSMISSION AND THE CONTACT WAS INFORMED IT WAS REPAIRED. AS SOON AS THE CONTACT RECEIVED THE VEHICLE, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE FAILURE MILEAGE WAS 52,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SORENTO
    - QUINCY, MA

    DOOR LOCKS WILL NOT OPEN FRONT DOORS. DRIVING SNOW AND RAIN, I HAVE TO GET IN THE BACK SEAT CLIMB OVER TO OPEN FRONT DOORS. THE KEY DOES NOT WORK EITHER. I FIND IT HARD TO FEEL SAFE IN THIS VEHICLE IF I GET INTO AN ACCIDENT YOU CAN NOT OPEN DOOR FROM OUTSIDE. WHEN THIS HAPPENED TWO CHILDREN IN CAR SAFETY LOCKS ON., CLOSE MY DOOR TO ASSIST THEM OUT CAN'T GET BACK INTO VEHICLE. REMOTE WILL NOT ACTIVATE LOCKS KEY WILL NOT OPEN FRONT DOORS SO I CAN GET IN. HAD TO CLIMB IN REAR HATCH.

    Source: NHTSA WEB SITE
  • 2011 KIA SORENTO
    - HEARTY, VA

    TL* THE CONTACT OWNS A 2011 KIA SORENTO. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL WAS DEPRESSED AND HESITATED TO STOP THE VEHICLE. THE CONTACT MENTIONED THAT THE REAR BRAKES FAILED TO RESPOND; HOWEVER, THE FRONT BRAKES FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE REAR SWAY BAR RAN A HOLE IN THE BRAKE LINE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SORENTO
    - WINNECONNE, WI

    TL* THE CONTACT OWNED A 2011 KIA SORENTO. THE CONTACT STATED THAT THE VEHICLE CAUGHT FIRE WITHOUT WARNING. THE CONTACT WAS NOTIFIED OF THE FIRE BY A CAR ALARM THAT SOUNDED FROM THE GARAGE. THE CONTACT NOTICED FLASHING LIGHTS COMING FROM THE VEHICLE UPON ENTERING THE GARAGE. IN ADDITION, THE CONTACT NOTICED FLAMES COMING FROM THE REAR OF THE VEHICLE. THE CONTACT CALLED THE FIRE DEPARTMENT TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES SUSTAINED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 60,243.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SORENTO
    - ANTHEM, AZ

    TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE ENGINE EXPERIENCED A LOSS OF POWER; HOWEVER, THE RADIO, BLUETOOTH, AND EXTERIOR LIGHTING STILL WORKED. IN ADDITION, THE VEHICLE COULD NOT BE SHIFTED EXCEPT BETWEEN NEUTRAL OR DRIVE. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS STOPPED AFTER ROLLING INTO A PARKING SPACE AGAINST A CURB. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE WHERE THE TOW TRUCK DRIVER WAS ABLE TO GET THE VEHICLE OUT OF GEAR INTO PARK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000. UPDATED 04/08/16*LJ *JS

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SORENTO
    - BLOOMINGTON, IN

    MY DRIVER SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE, IT DOES OPEN ON THE INSIDE SO I HAVE TO LEAVE MY WINDOW DOWN ALL THE TIME SO I DON'T HAVE TO CLIMB IN FROM THE PASSENGER SIDE DUE TO BACK ISSUES

    Source: NHTSA WEB SITE
  • 2011 KIA SORENTO
    - EAST GREENWICH, RI

    TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE AHEAD STOPPED SUDDENLY WITHOUT WARNING. AS A RESULT, THE CONTACT CRASHED INTO REAR END OF THE VEHICLE. THE AIR BAG FAILED TO DEPLOY. THE DRIVER SUSTAINED A HEAD INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, THE CONTACT MENTIONED THAT 24,000 MILES AFTER THE FAILURE OCCURRED, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLOCK SPRING AND THE FRONT PASSENGER SIDE SEAT AIR BAG SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SORENTO
    - AUGUSTA, GA

    THE DRIVER'S SIDE DOOR WILL NOT OPEN FROM THE OUTSIDE. THIS HAPPENED WHILE THE CAR WAS STATIONARY. I GOT OUT OF THE CAR IN A PARKING LOT AND THE DOOR WAS WORKING FINE. CAME BACK 5 MINUTES LATER AND IT NO LONGER WORKS. SAME ISSUE WITH THE REAR DRIVER'S SIDE DOOR. CANNOT OPEN IT FROM THE OUTSIDE OR THE INSIDE SINCE THE CHILD SAFETY LOCK IS ENGAGED. IT IS INCREDIBLY UNSAFE TO NOT BE ABLE TO GET INTO THE CAR IN AN EMERGENCY NOT TO MENTION THE INCONVENIENCE OF HAVING TO CLIMB THROUGH FROM THE PASSENGER SIDE. THE DEALERSHIP WANTS $660 TO FIX THE PROBLEM. I THINK THAT IS RIDICULOUS AND FROM WHAT I'VE READ IT SOUNDS LIKE MANY OTHER PEOPLE ARE HAVING THE SAME ISSUE.

    Source: NHTSA WEB SITE
  • 2011 KIA SORENTO
    - HORSESHOE BEND, AR

    THE SUPPORTS HOLDING THE TRUNK LID OPEN NO LONGER HOLD THE LID OPEN. RATHER ALLOW THE TRUNK LID TO FALL CAUSING A DANGEROUS POTENTIAL THREAT OF THE TRUNK LID FALLING ON MY HEAD!

    Source: NHTSA WEB SITE