2011 KIA SORENTO Complaints
View complaints related to 2011 KIA SORENTO. The complaints found here are submitted by actual consumers with first hand experience. There are more than 1,440 complaints submitted for the 2011 KIA SORENTO. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2011 KIA SORENTO- ANDOVER, MN
DRIVERS DOOR WON'T OPEN FROM THE OUTSIDE. HAD ISSUE FIXED 2.5 YEARS AGO AT 55000 MILES UNDER WARRANTY. ISSUE KEPT REOCCURRING INTERMITTENTLY UNTIL NOW WHERE IT JUST WON'T OPEN.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- STRATTANVILLE, PA
WHEN OUT TO MY KIA AND I HIT THE UNLOCK BUTTON. ATTEMPTED TO OPEN THE FRONT PASSENGER DOOR. DIDN'T OPEN, SO I HIT THE UNLOCK AGAIN, STILL WOULDN'T OPEN. SO I WALKED AROUND AND OPENED THE DRIVERS SIDE AND REACHED OVER, THE DOOR OPENED. THIS IS THE FIRST TIME FOR THIS DOOR. BUT I'VE HAD THIS HAPPEN TO ME TO THE REAR DRIVE SIDE DOOR AND HAD TO HAVE THE DOOR HANDLE REPLACED. THE KIA WAS SITTING IN THE DRIVEWAY NOT RUNNING AND THAT DOOR DOESN'T HAVE NEAR AS MUCH USE AS SOME OF THE OTHERS. ALSO THE BACK SEAT ON THE PASSENGER SIDE WON'T GO DOWN. I AM ASSUMING THE CABLE IS BROKE. AGAIN THIS WAS NOT USED MUCH SINCE I GOT THE KIA ALMOST 4 YEARS AGO. I THINK I USED THIS FEATURE 2 TIMES AND IT WOULDN'T WORK AFTER THAT.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- COLUMBIA, MD
FRONT PASSENGER DOOR CAN NOT BE OPENED FROM THE OUTSIDE. REPAIRED ONCE AND WITHIN A WEEK DISABLED AGAIN.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- GLENDALE, AZ
THE CHECK ENGINE LIGHT CAME ON DUE TO A ISSUE WITH OIL CONTROL VALVES AND CVVT CONTINUOUS VARIABLE VALVE TIMING. SEEMS LIKE A KNOWN ISSUE OF KIA, I WOULD THINK KIA WOULD DO THE RIGHT THING AND FIX IT UNDER WARRANTY OR OFFER SOME SORT OF CUSTOMER ASSISTANCE FOR THE $4800 REPAIR PEORIA KIA QUOTED FOR THE JOB. 3 KIA OWNER..NOT ANY MORE!!
Source: NHTSA WEB SITE -
2011 KIA SORENTO- MANHATTAN, IL
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE REAR DRIVER SIDE DOOR FAILED TO OPEN FROM INSIDE OR OUTSIDE THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE DIAGNOSED AND THE MECHANIC STATED THAT THE DOOR LATCH HAD TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2011 KIA SORENTO- NILES, IL
MY CAR WAS OUT OF WARRANTY BY 2 WEEKS. I HAD A PROBLEM WITH THE HEADLIGHTS. I HAD THE DRIVER'S SIDE HEAD LAMP ASSEMBLY REPLACED AND THEN THE PASSENGER SIDE WENT OUT DUE TO A BULB ISSUE IT BURNT OUT. I TOOK THE CAR TO DEALER AND HE SAID IT WAS NOT A KIA BULB. THAT IS RIDICULOUS. BULBS ARE THE SAME WATTAGE. I TOOK THE CAR TO MY MECHANIC AND HE SAID THAT WAS STUPID IT SHOULD BURN. HE SAID THE FUNNY THING WAS THE HEAD BEAM LIGHT WAS BURNT TOO AND THAT WAS A KIA BULB. THERE ARE MORE COMPLAINTS ON-LINE ABOUT THIS ISSUE. THIS IS A SAFETY ISSUE AND NEEDS TO BE TAKEN CARE OF.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- TOLLAND, CT
AFTER CHANGING THE BATTERY THE AIRBAG/SRS LIGHT WILL NOT SHUT OFF. DIAGNOSTIC ERROR CODE IS B1346. THE ARE A NUMBER OF POSTINGS ONLINE ABOUT THIS WITH VERY DISSATISFIED CUSTOMERS. KIA DID A SIMILAR RECALL UNDER: 12V014000. CALLED KIA AND THEY SAID THEY WOULDN'T DO ANYTHING.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- HOUSTON, TX
AIR BAG LIGHT CAME ON. TOOK THE VEHICLE TO THE DEALERSHIP AND THE SERVICE REP SAID IT WAS THE FAULTY CLOCK SPRING ASSEMBLY. THE SERVICE REP ALSO STATED THAT KIA HAD ALREADY ISSUED A SIMILAR RECALL ON A 2008 MODEL. IF THE AIRBAGS/SYTSEMS ARE VITAL SAFETY REQUIREMENTS. THEN WHY ARE THEY GOING BAD WITH-IN 3YRS OF BEING MANUFACTURED? PLEASE DO NOT WAIT UNTIL PEOPLE DIE TO ISSUE A RECALL.
Source: NHTSA WEB SITE -
2011 KIA SORENTO- FRANKLIN, GA
TL* THE CONTACT OWNS A 2011 KIA SORENTO. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE DOOR FAILED TO OPEN FROM THE OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE LATCHES FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2011 KIA SORENTO- ATLANTA, GA
AFTER EXPERIENCING ISSUES WITH THE SHIFTER ASSEMBLY NOT PROPERLY LOCKING AND UNLOCKING MY DOORS AND I WAS NOT ABLE TO TAKE THE CAR OUT OF PARK. I HAD TO LITERALLY TURN OFF THE IGNITION MULTIPLE TIMES AND AFTER ABOUT 5-10 ATTEMPTS THE CAR WOULD LOCK THE DOOR AND GO INTO PARK. HOWEVER, I HAVE NOW BEEN EXPERIENCING ISSUES WITH THE DRIVER SIDE DOOR NOT UNLOCKING FROM THE OUTSIDE AND THE INTERIOR DOOR HANDLE IS ALSO LITERALLY CUTTING MY HAND AND NOT PROPERLY OPENING THE DOOR FROM THE INSIDE. I TOOK THE CAR TO THE DEALERSHIP AND THEY REPLACED THE SC124 SHIFT ASSEMBLY DUE TO THE FEDERAL RECALL FOR THIS PART. THEY ALSO INFORMED ME THAT THERE WAS A RECALL ON SA203 INTERIOR DOOR HANDLE. BUT THEY WANTED TO CHARGE ME $384.92 TO REPAIR THE DOOR LOCK.. (81310-2P000) $209.70 PART COST / AND $126.88 LABOR.. THIS IS ABSOLUTELY ABSURD.. THE PROBLEM IS A DIRECT RESULT OF THE BROKEN, MALFUNCTIONING SHIFTER ASSEMBLY AND ANY ASSOCIATED REPAIRS SHOULD BE COVERED AS WELL BY THE DEALERSHIP. THIS IS ABSOLUTELY ABSURD THAT AS A CONSUMER I SHOULD BE HELD FINANCIALLY LIABLE FOR REPAIR COSTS CAUSED BY A MECHANICAL FAILURE THAT OBVIOUSLY BROKE SEVERAL OTHER PARTS. NOT BEING ABLE TO PROPERLY ENTER AND EXIT MY VEHICLE IS A SAFELY ISSUE. I COULD VERY EASILY GET LOCKED INTO THIS CAR IF THIS ISSUE IS NOT PROPERLY REPAIRED AS THE DOOR LOCKING MECHANISM IS DIRECTLY CONNECTED TO THE ELECTRONIC SHIFTING ASSEMBLY. HOW AND WHY SHOULD I HAVE TO BE INCONVENIENCED OR PLACED IN DANGER BECAUSE A MANUFACTURER CHOOSES TO PICK AND CHOSE WHICH PARTS IT CHOOSES TO REPAIR AS A RESULT OF THEIR POORLY MANUFACTURED DEFECTIVE PARTS.
Source: NHTSA WEB SITE