2023 KIA SORENTO HYBRID Complaints

Headlights will often turn on when unnecessary in Auto mode, for example when the sun is shining but there is no sun directly on the sensor, the headlights will turn on, when driving for example in a shady area with trees, the headlights could end up turning off and on very quickly, making it look like your trying to get someone’s attention, also when driving on the highway and going under a overpass, they turn on for a brief second until you clear it, so it looks like you are flashing your headlights, I think it’s very unsafe

Vehicle loses power from combustion engine and drives only on electric battery. Hybrid system doesn’t engage correctly and vehicle will accelerate extremely slowly after a delay and will only achieve roughly 30 mph with accelerator fully pressed. This vehicle has been sent to the dealer multiple times and they have recreated the problem. However even after parts being replaced and connections being replaced the problem persists. Vehicle can be inspected anytime. My family has been in several near collisions with oncoming traffic due to the vehicle moving after a delay and then at a much slower than expected pace. Pulling out in to traffic is nearly impossible when the vehicle malfunctions. It has also depleted the entire battery and left us motionless on the side of the road multiple times. Due to the problem being intermittent and not reliably duplicated a service technician was given permission to use the vehicle to commute to and from work for a time. This allowed him to experience the issue in person. The vehicle has been inspected multiple times by the dealers service department and they have been working with engineers from the manufacturer. When this problem occurs there typically is not a warning light or a code stored. They believe it is a faulty connection. This issue will cause an accident in the future if not resolved. The manufacturer has not been able to determine what is causing the issue. They also have not been concerned with our safety and have released the vehicle back to us 3 times stating that it is fixed yet the problem persists.

I was driving my 2023 Kia Sorento on the I-5 freeway going about 70 MPH when the front-half of the panoramic sunroof spontaneously shattered and dropped glass into the cabin of the car. There was no debris, falling objects, or any other event to cause the glass the break. We were at a wide open area of the freeway with no overpasses and not much traffic around us. It had been almost freezing in the morning, but a very sunny day. We were traveling at about 4:30 PM pacific time on Oct. 28.

While driving on Oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called Kia roadside assistance. After about 15 minutes I was connected to a Kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest Kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into Weston Kia in Gresham, Ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from Weston Kia covering the repair.

The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while the vehicle was parked in the garage, the windshield cracked from the top to the base on the passenger's side. The contact stated that there was no indication of an external cause for the failure. The dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 900.

car parked automatically while in drive. won't allow car to shift to drive or reverse due to "driving conditions not met". hybrid system light also randomly comes on.

I purchased my 2023 KIA Sorento Hybrid on 11/20/22. On 1/12/23 is when the incident occurred, I had the vehicle for 53 days. 1/12/23 I was driving on the freeway going the speed limit with no one around me and my sunroof exploded. Initially I thought that it was a gunshot and someone was shooting at me. I sped up and then thought I had a flat tire. After pulling over, I realized it was in fact my sunroof which randomly exploded. Luckily I had the shade up, so the glass didn't fall into the vehicle. This could've caused a horrible accident if any cars were around me, or if I wasn't able to stay calm. It sounded like a shotgun went off in my ear. I have a 2 year old and a 4 month old and I'm just thankful that they weren't in the car when this happened. There were no warning signs of the glass cracking, nothing hit the vehicle prior, this was a brand new vehicle off the lot 53 days prior. I contacted the dealership immediately and said this needed to be fixed. They took the vehicle back and made a claim with KIA which is currently active from 1/13/23 and is active as of 4/5/23. I picked up the vehicle on 3/30/23 and gave KIA and the dealership a chance to make it right. The car had glass shards still in the top from the original breakage. When I pushed the sunroof back the first two times I could hear glass shards pushing in the tracks and forcing it back into position. I returned the vehicle to the dealership on 4/3/23 and they're "working on fixing it". I do not feel safe myself driving in the vehicle nor having my children travel in the vehicle. I've let it be known I do not want the car back and I want out of the loan. I had the car for a total of 53 days and it's been in the shop 75+days now. Reporting this as I feel like this was a total safety issue and I hope no other individuals have to go through this same process with the dealership and KIA. First 3 photos are after the incident. Next 2 photos are proof of glass still in sunroof after repair

The contact owns a 2023 Kia Sorento Hybrid. The contact stated that while driving at various speeds, a loud and squeaky noise was intermittently coming from the driver's side cabin. The Highway Driving Assist (HDA) system warning message was illuminated. The vehicle was taken to a local dealer, where the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 5,000.

I purchased my Kia Sorrento several months ago and the windshield has chipped or cracked at least four times in that period when traveling at high speeds on the freeway. I contacted the Kia Dealership and Kia Customer Service and they have not responded to my request for assistance.