2020 KIA SOUL Complaints

The contact owns a 2020 Kia Soul. The contact stated while driving approximately 35-40 MPH, the vehicle stalled with several unknown warning lights illuminated. After several attempts, the vehicle was restarted, and the contact was able to pull over to the side of the road. After waiting for a while the contact was able to restart the vehicle and continued driving slowly; however, the failure recurred. The contact had to turn off and restart the vehicle several times. The vehicle was taken to an independent mechanic where it was diagnosed that the throttle had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 30,000.

I brought the vehicle in for the open recall, which clearly states that the dealership would conduct a thorough inspection of the engine. Not only did they inspect the engine as required by the recall, but they refused to complete the recall altogether and told me that I needed to purchase a new engine. The recall language clearly indicates that a new engine may be needed, at Kia's expense, if there are issues noted in the inspection. Can a dealership really deny completing an open recall? Now I have a vehicle that is dangerous to drive with no way to get it repaired. The dealership was Jones Kia (2001 Belair Rd, Fallston, MD 21047).

The contact owns a 2020 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled, and the check engine warning light illuminated. The vehicle was later towed to an independent mechanic, who diagnosed that the engine was faulty and needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure. The contact stated that the vehicle was previously serviced under NHTSA Campaign Number: 21V259000 (ENGINE). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 140,000.

While driving the vehicle on the highway I lost speed slowly..pull over an car made a rattling noise an stop running..Took to dealer.they have had my car going on three months..last I talk with them I had to agree with the next step which could cost me.to take apart.to see if I kept up with my oil changes...no offer of a rental car...I have almost lost my job twice..an I been there fifteen years..

I brought my vehicle in for the open recall as my engine seized: Manufacturer Safety Recall issued NHTSA: #21V259 Recall: #SC209A SC209A ECM UPDATE (PISTON-RING NOISE) Kia is refusing the repairs and has not completed the recall, which includes the following remedy: KIA WILL INSPECT AND IF NECESSARY REPLACE THE ENGINE AT NO COST TO YOU. IF IT HAS NOT BEEN DONE ALREADY, KIA WILL INSPECT AND, IF NECESSARY REPLACE THE ENGINE THE ESTIMATED TIME REQUIRED TO PERFORM THE INSPECTION IS APPROXIMATELY 1-2 HOURS. IF ENGINE REPLACEMENT IS NECESSARY, THE ESTIMATED TIME REQUIRED IS 8 HOURS OR MORE. IN ADDITION, KIA WILL INSTALL THE PISTON-RING NOISE SENSING SYSTEM SOFTWARE FOR THE ENGINE CONTROL UNIT IN THE VEHICLE THAT WILL ALERT THE DRIVER OF POTENTIAL DAMAGE TO THE PISTON OIL RINGS. THE ESTIMATED TIME TO INSTALL THE SOFTWARE WILL BE APPROXIMATELY 1 HOUR. THE SOFTWARE SHOULD BE INSTALLED WIETHER OR NOT YOUR VEHICLE'S ENGINE WAS ALREADY INSPECTED AND/OR REPLACED UNDER THE ORIGINAL CAMPAIGN NOTIFICATION. IF YOU HAVE NOT HAD THE ENGINE INSPECTED, PLEASE IMMEDIATELY CONTACT AN AUTHORIZED KIA DEALER TO ARRANGE TO HAVE BOTH THE RECALL AND THE PISTON RING NOISE SENSING SYSTEM SOFTWARE INSTALLED AT NO COST TO YOU. The car has been at the dealership for over 1 month with no resolution.

Engine failure while driving, only 51,000 miles on the vehicle. I was driving on the interstate and fortunately was in the right lane so I could pull over immediately and it did not cause an accident. I was driving approximately 45 miles per hour to pull onto the interstate when a loud noise and engine failure occurred.The engine light and oil light came on when I heard the engine stalling. My car was taken to the dealership where they stated the engine needs to be replaced for $8200 and it’s beyond warranty. According to their recall test, it passed the recall. I’m assuming that’s for the piston oil recall, but they have been unable to provide proof or details on how it passed. I have had regular maintenance on my car and should not require a new engine at this point. Please advise.

When I would come to a complete stop at a stop sign it would stall battery light and oil light would come on. I would need to put it in park then turn it off and turn it back on. It also would suck up oil like crazy I would need to replace the oil every few days otherwise it wouldn't start. I took it to the shop and 2 of the 4 pistons blew and all the timing stuff stopped working.

The contact owns a 2020 Kia Soul. The contact stated while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the dealer where it was discovered that the engine was consuming an excessive amount of oil. The contact was provided an estimate for a diagnostic test to determine the cause of the oil consumption. The manufacturer was notified of the failure, and the contact was provided a case number. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 76,000.

I had software installed for piston rings. Got car back with check engine light on. Brought it back and was told I need a new engine which I need to pay for. Car was bought brand new gave receipt for oil changes.

ON NOVEMBER 29,2024 i FOUND A PAINT BUBBLE under the door handle of the rear passenger side of my Snow Pearl white Kia Soul. The primer is visible underneath and intact but the area is cracking and peeling thereby enlarging quickly. I have read online that others have had this problem. I called the dealer and waiting for a call back from the manager. Thank you