2011 KIA SOUL Complaints

View complaints related to 2011 KIA SOUL. The complaints found here are submitted by actual consumers with first hand experience. There are more than 190 complaints submitted for the 2011 KIA SOUL. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2011 KIA SOUL
    - NOVATO, CA

    ON NUMEROUS OCCASIONS (APPROX 10 DURING LAST 2.5 ) AFTER MY 2011 KIA SOUL PASSED 1-YR MARK, RPMS WILL SUDDENLY INCREASE W/NO PRESSURE ON ACCELERATOR. USUALLY OCCURS DURING REPEATED LIGHT INTERMITTENT BRAKING/LIGHT ACCELERATION DURING SLOW & GO RUSH HR TRAFFIC, SPEED RANGE APPROX 8-15MPH. WHILE JUST CREEPING FOR A COUPLE MILES AT 8-10MPH, RPMS SUDDENLY INCREASE & STICK AT ALMOST 2000RPM - MUCH LIKE A "STUCK THROTTLE" IN THE OLD DAYS WHEN A TAP ON ACCELERATOR WOULD RELEASE IT. TAP ON SOUL ACCELERATOR DOES NOT "KICK DOWN" THE RPMS, REMAIN STUCK AT HIGHER RPMS. THIS PULLS CAR FORWARD WITH NO ACCELERATOR APPLIED & BRAKE FIRMLY DEPRESSED. CAN ONLY BE REMEDIED BY TURNING CAR OFF. OK WHEN START UP AGAIN. REPORTED 2-3 TIMES TO DEALERSHIP SERVICE, THEY FIND NOTHING. VERY UNNERVING, FEELS LIKE TOYOTA UNCONTROLLED ACCELERATION PROBLEM THAT WAS BLAMED ON FLOOR MATS. KIA FLOOR MAT NOT OUT OF POSITION WHEN THIS OCCURS. I NOW DREAD/TRY TO AVOID SLOW&GO RUSH HR DRIVING FOR FEAR THE PROBLEM WILL RECUR. *TR

    Source: NHTSA WEB SITE
  • 2011 KIA SOUL
    - CUSTER, KY

    MY SON AND I WERE IN A SEVERE CRASH. WE WERE HIT FROM BEHIND AT ABOUT 50 MPH BY TWO CARS. WE WERE KNOCKED OFF THE ROAD AND DOWN A DROP OFF. WE LANDED AND WENT OVER LARGE BOULDERS. CAR WAS TOTALED. FRONT END AND REAR END GONE. TWO WHEELS CAME OFF. NO AIR BAGS DEPLOYED. THIS IS A GREAT CONCERN FOR PEOPLE THAT MAY WANT TO PURCHASE THE SOUL. ALL OTHER VEHICLES IN THE CRASH HAD AIR BAGS THAT DID DEPLOY. I THINK IF OUR AIR BAGS WERE WORKING PROPERLY THEN MY SON AND I MAY OF NOT HAD SUCH SEVERE INJURIES TO OUR HEADS, BACKS AND NECKS. *TR

    Source: NHTSA WEB SITE
  • 2011 KIA SOUL
    - TULLAHOMA, TN

    TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE HORN BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SOUL
    - URBANA , IL

    TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACTED STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND GOING OVER A POT HOLE, THE BRAKES FAILED TO RESPOND AND THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SOUL
    - KANEOHE, HI

    I BOUGHT MY CAR FROM MAZDA IN HILO, HAWAII. AFTER THREE MONTHS THE A/C WHEN IT IS TURNED ON, WOULD WORK FOR 5 MINUTES OR SO, THEN IT WILL BLOW WARM AIR. THE MAZDA DEALERSHIP IN HILO, HAWAII TRIED TO REPAIR THE A/C PROBLEM ONCE, THE PROBLEM PERSISTED, THEN MAZDA SENT ME TO THE KIA DEALERSHIP WHICH TRIED TO FIX THE A/C PROBLEM TWICE, WITH NO SUCCESS. I SINCE MOVED TO OAHU IN APRIL 9TH, 2014. THE A/C PROBLEM IS STILL ON GOING. MY NIECE BOUGHT KIA SOUL 2011 HERE ON OAHU AND HER CAR HAS THE SAME A/C PROBLEM, I HAVE. IS THERE OTHER KIA SOUL 2011 OWNERS WITH THE SAME A/C PROBLEM? *TR

    Source: NHTSA WEB SITE
  • 2011 KIA SOUL
    - BRONX, NY

    THE ESC ON TWO SEPARATE OCCASIONS CAME ON WHILE DRIVING ON DRY ROAD BETWEEN 30 AND 55 MPH. TRIED TURNING PUSHING THE ON/OFF ECS SWITCH, BUT LIGHT WOULD NOT GO OFF. WITH VEHICLE STOPPED, SHIFTING TRANSMISSION WHILE PUSHING ON BRAKE PEDAL, ESC LIGHT WOULD NOT GO OFF. TURNED OFF ENGINE, WAITED A FEW MINUTES THEN RESTARTED, LIGHT CAME BACK ON. LIGHT WENT OFF AFTER DRIVING A FEW FEET AND STOPPING AT TRAFFIC LIGHT. I DO NOT KNOW WHAT DAMAGE OR PROBLEMS THIS MAY CAUSE TO THE OPERATIONAL CAPABILITIES OF THE VEHICLE. IF IT HAPPENS ONE MORE TIME, AS I SUSPECT IT WILL, I WILL CONTACT THE DEALER. *TR

    Source: NHTSA WEB SITE
  • 2011 KIA SOUL
    - LUCERNE VALLEY, CA

    TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SOUL
    - BROWNS MILLS, NJ

    THE RIGHT REAR PASSENGER TIRE MAKES A CLUNKING NOISE EVERYTIME I HIT A BUMP OR TURN THE VEHICLE. FEELS LIKE THE AXLE IS GOING TO FALL OFF. I SAW THAT OTHERS ARE HAVING OR HAVE HAD THE SAME PROBLEM. WANTED TO POST THE COMPLAINT, HOPING THAT SINCE IT IS A COMMON ISSUE, KIA IS FORCED TO HAVE IT FIXED OR REIMBURSE US. IT'S OBVIOUSLY A PROBLEM WITH THE MAKE OF THE CAR. *TR

    Source: NHTSA WEB SITE
  • 2011 KIA SOUL
    - AURORA, IL

    TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE REAR LIGHTS WERE NOT BRIGHT ENOUGH WHICH PREVENTED HER FROM SEEING WHEN REVERSING. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN EXPLAINED THAT THE VEHICLE WAS WORKING UP TO STANDARDS AND WAS UNABLE TO ALTER THE DESIGN. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 32,500.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 KIA SOUL
    - PAINESVILLE, OH

    MY SOUL IS A FIVE SPEED, I WAS STOPPED AT A STOP LIGHT, IN FIRST GEAR READY TO START ACCELERATING, WHEN I REALIZED, MY CAR WAS REVERSING INSTEAD OF GOING FORWARD. I COULD NOT GET IT OUT OF REVERSE, NO MATTER WHAT GEAR I SHIFTED TO. OTHER FAMILY DROVE MY CAR AS WELL, AND HAD THE SAME ISSUE. EVERY GEAR IS REVERSE, IT IS NOT ALWAYS HAPPENING, BUT IT HAPPENS EVERY ONCE IN AWHILE. HAD TO HAVE IT TOWED TO WHERE I BOUGHT IT, BECAUSE I COULD NOT GET INTO FIRST TO MOVE IT. *TR

    Source: NHTSA WEB SITE