2017 KIA SOUL Complaints

The contact owned a 2017 Kia Soul. The contact stated that while in stop-and-go traffic, an 18-wheeler crashed into her vehicle and sent the vehicle into a guardrail. The air bags failed to deploy upon impact and the contact hit her head on the driver-side window. She was taken to the hospital where she was treated for a fractured skull and a concussion. The whereabouts of the other driver were unknown. A police report was filed which noted that the guardrail was damaged and in need of repair. The vehicle was towed to an independent tow yard and was deemed a total loss. After the accident, the contact received a recall notice for NHTSA Campaign Number: 22V031000(Air Bags) which she linked to the failure. The manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was approximately 120,000.

The contact owns a 2017 Kia Soul. The contact stated that while operating the vehicle, the "low oil level" message displayed even though the engine oil had recently been changed. The vehicle was taken to the local dealer who serviced the engine for an oil consumption test. No additional information was available. The vehicle was retrieved but the failure persisted. The vehicle was taken back to the dealer who had replaced the engine. On another occasion while driving at an undisclosed speed, the vehicle started to shake and vibrate with the check engine warning light illuminated. The vehicle was towed back to the dealer who diagnosed that the catalytic converter was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.

May 2021 catalytic converter failed on vehicle. It was on back order and could not be replaced until July 2021 at 106,612 miles. At that time, I had dealership and national check for any recalls or recommended repairs. There were none. November 18, 2021, while siting at a stop light, engine suddenly began to knock loudly, I pulled over immediately and had it towed to dealership, at 118,729. Engine failure due to rod bearing failure. Engine had to be replaced. National claims there was a recall repair that was not performed before November 2021. As of oil change in October 2021, there was none. Recall repair was issued first week of November 2021. I received the mailed flyer after November 21, 2021.

Bought 2017 Kia Soul from Carmax Jan 2021 w/MaxCare extended warranty. All maintenance had been done as scheduled and no problems no warning lights. At approx 79K miles, on 9-14-22 , noticed a slight knocking sound. had already sched an oil change so i asked them to check out the knocking. Tech said there was metal in my oil but it was not a big deal, just get the oil changed more often. 9-15 picked it up, the knocking seemed to go away a little drove approx 10 miles home. 9-16, started it up and the knocking and rattling were terrible engine light came on and car died. luckily i was in my driveway and not on the highway or driving in traffic, i count myself lucky that my car did not catch on fire like many others. 9-19 paid to tow to a repair shop on my warranty plan, they said it is engine rod bearing failure and engine needs to be replaced since it was covered by kia's warranty it had to go to a Kia dealership, i paid to tow again on 9-23. Kia dealership said it is a known issue with these engines that they fail all the time but kia will not cover it. they claim there is a "product improvement campaign" which is different from a recall. since i did not get a notice to install software that would tell me WHEN the engine fails they refuse to cover repairs. asked dealership for repair estimate: $8000. Local repair shop told me Kia Soul engines are on back order, even with a refurbished engine that had 70K miles on it their estimate is $13,000 I've had it less than 2 years and still owe 11K I see online class action lawsuits one was just filed in Sept 2022. Kia is selling a sub standard, defective and dangerous product. refusing to pay for repairs or compensation on something they know is going to fail then hiding behind a software update that does nothing to prevent the damage. whether or not the software is installed the engine will still fail and they know this. Kia is putting drivers at known risk then leaving us with the bills

On August 20, 2022, I was driving my 2017 KIA Soul and was slammed into in the front of my car, at full speed, by a KIA sedan which had sped across my path in an attempt to make an illegal U-turn across a highway. NO AIRBAGS DEPLOYED in my KIA OR in the other errant KIA's car! I suffered physical injuries upon impact to the chest and sternum and was removed from the scene by ambulance. Since that awful crash, I have read a number of articles that KIA is in the process of issuing recalls for airbag malfunctions in their cars, beginning with the year 2017. This must be made known and corrected!

The contact owns a 2017 Kia Soul. The contact stated while driving approximately 50-60 MPH, the vehicle emitted an abnormal sound and stalled. There was no warning light illuminated. The contact was able to veer to the side of the roadway. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic and the contact was informed that the engine needed to be replaced. The vehicle was then towed to the residence. The local dealer and an unknown dealer were notified of the failure but had not called the contact back. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that the vehicle was out of warranty. There was no additional assistance provided. The failure mileage was approximately 120,000.

My struts we’re going through my dash board and I had it repaired and my engine light is just constantly on.

On or about June 20, 2022, I began an approximate 700 mile roundtrip from my home to the Oregon Sunstone Mines in SE Oregon. Approximately half way into the trip (and in the mountainous area where cell service is spotty at best and non-existant at most) my KIA Soul lost all propulsion beyond a top speed of 30MPH. With highway traffic, which consisted mostly of semi trucks and campers, trying to pass me on this two lane highway I was forced to impede the flow of traffic until I could find a place to pull to the side of the road. Once I pulled over I called my dealership to explain the problem. When I returned home I took the vehicle in to the dealership immediately. The problem was diagnosed as the Turbo which apparently got so hot it welded itself to the manifold. Since the vehicle was still under warranty the dealership kept the vehicle for repairs. It took 7 weeks to get my vehicle repaired and returned to me (at least 4 of those were without a loaner,) I embarked on another planned trip on August 15, 2022, of approximately 800 miles roundtrip. I only traveled 65 miles when the vehicle repeated its previous issue. I returned to the dealership and left the vehicle for repairs once more. As of September 6, 2022, I have been told the part is back order and the dealership is uncertain when or if it will be available. I believe this issue fits within a safety recall as it leaves drivers stranded in areas where services of any kind could be limited or unavailable and where the engine gets so hot it welds the parts together. We have been told the CEO of KIA is aware of this issue but has yet to recall the vehicles.

The contact owned a 2017 Kia Soul. The contact stated that while driving at highway speeds, a cloud of black-colored smoke began to emit from the vehicle without warning. The contact attempted to stop the vehicle by depressing the brake pedal; however, the brakes failed to operate as needed. The contact used his emergency brake to stop and immediately exited the vehicle. Upon exiting the vehicle, the vehicle quickly caught fire; by the time the fire department arrived, the vehicle was incinerated. A fire report and police report were both filed, and no injuries were reported. The vehicle's remains were towed to an independent tow yard. The contact went to the unknown dealer where he was informed that there were no recalls on the vehicle. The manufacturer had yet to be notified of the failure. The vehicle was destroyed. The failure mileage was approximately 61,000.

When I bought my car in 2018, I didn’t like the way it drives. I had to take it back the next day to return it, but the dealer in North Aurora Gerald Kia said they wouldn’t take it back & I paid cash. I’ve been taking it back and forth from Gerald North Aurora to Bob Rohrman in Schaumburg Il. They have been been telling me every time, there’s nothing wrong. I’m hearing several noises in the Suspenion. So finally I told Bob Rohrman dealer to check everything before my warranty runs out. So far nothing didn’t happen until after my warranty. So I paid for 4 tires, front brakes, rotors. They finally said that I needed an Arm Control & a Strut, with low mileage, but Im steady hearing noises. I know know what to do. After I paid cash & had start going to find out what’s wrong with my car, the service dept was never friendly or professional. I always was told there’s nothing wrong with my car and that I know better. I’ve been driving since 17 yrs old and I’m 68.