2016 KIA SOUL Complaints

The contact owns a 2016 Kia Soul. The contact stated that upon servicing the vehicle, he became aware that the vehicle was abnormally low on oil, considering that he had previously performed an oil change within 4,000 miles. The contact also stated that he observed oil pooling underneath the engine compartment. No warning lights were illuminated. The vehicle was taken to the dealer, and after an oil consumption test, it was determined that the engine was consuming 1-quart of oil every 1,000 miles, placing the vehicle well below the recommended oil change interval of every 6,500 miles. The dealer also diagnosed a failure with the oil gasket. The contact was informed that due to the failures, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 74,000.

I purchased this 2016 Kia Soul from a dealership in April, 2024. On [XXX], I was driving on a residential street when I heard an explosion. Smoke poured from the back of the car and from under the hood. I tried to stop, but the brakes failed. I put the car in park, but it would not stop. I finally put the emergency brake on and it stopped. By this time, the car was basically a fireball. I had to get out by stepping through fire. I inhaled smoke from the burning and melting elements of the vehicle. The fire department arrived quickly, but it took 10-15 minutes to put the fire out. I have since learned that Kia knew of the problem and there was a class action suit against them, which it is too late for me to file a claim on. As [XXX] , I am very concerned about the situation. My insurance payout won't be enough to replace the car and I am unable to secure a loan. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

went to Kia as car was approaching high 80's in mileage-significant power loss. Asked if my problem had to do with the class action suit--was told no. No diagnostic test was recommended. Approaching 100, miles mechanic told me I had no oil in my car. Called Kia, told them my car was suffering from power loss (and also burning excess oil) They told me "oh sounds like transmission. full tune up done 3/23-still lack of power still burning excess oil. Kia diagnostic -catalytic converter-service women suggested I call an outside mechanic to save money. replaced converter 11/23. 12/3 driving power drop, engine light--error-knock system 1/9 driving hwy power drop, engine light--very frightening.Kia replaced knock system thru the class action suit. In my research I see a faulty knock system can damage catalytic converter. Fighting to get reimbursed for the $1,0000 catalytic converter repair and being denied. My Kia is burning oil like CRAZY--I am putting in quarts multiple times before service is due. My dealership tells me that my oil consumption is normal --how can they even think that is ok to say. At the same time 2 different mechanics there told me that my years car has a problem with the piston skirts and the rings..A lot of Kia owners are getting new engines --which is the right thing to do since they are aware that there is a malfunction with the rings around the pistons. Worried that I will run out of oil (as 3 times now I heard the clicking and been told by 2 different mechanics and a gas station attendant--that my car was out of oil.)How can I get this addressed. Unintended oil is being allowed to enter the combustion chamber and burn with the air/fuel mixture. Engines typically burn excess oil because the engine is damaged or worn--I have done every oil change required since purchasing. I take excellent care of my car and I want to keep it. I should not have to pay for a new engine when this issue has been going on for years now with Kia skirting the issue-ty

While driving vehicle suddenly lost power and the battery light, engine light and oil light turned on. My car did not start after. Upon inspection my mechanic added oil to the car to see if that will work and it didn’t. Granted I had an oil change one month ago and still had a bit of miles to go before my next one. The oil light never turned on before this so I thought it was odd that it was low in oil. Secondly we charged the battery and tried to jump start it. That was futile. When he inspected it more he said it was the engine that became detective. I’m glad this happened on a safe road rather than the freeway! There was zero indication prior , that my car was going to stop . I know there’s active recalls for this same issue …

I was driving my 2016 Kia Soul down the road at about 20 mph when I heard a very loud bang that startled me. I looked behind and to the sides and nothing but when I looked up, the fixed panel in the sunroof had shattered but not yet fallen in.There are several lawsuits against Kia for the sunroofs, including through Gibbs Law Group and a case in Canada.They continue deny responsibility for all their defects despite their cars catching on fire, getting stolen, stalling out, rolling away and having exploding sunroofs. NHTSA has to do something to stop Kia and Hyundai from continuing to sell cars in the US or hold them responsible for the numerous defects.

The contact owns a 2016 Kia Soul. The contact stated while driving out of the parking lot of an airport, the vehicle lost motive power. There was no warning light illuminated. The vehicle was towed to the dealer to be diagnosed. The vehicle was diagnosed with catalytic converter failure. The contact was informed that the catalytic converter needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,000.

The contact owns a 2016 Kia Soul. The contact stated that while starting the vehicle, the check engine warning light illuminated. The light disengaged independently; however, over time the warning light illuminated intermittently. The vehicle had been repaired twice; however, the failure persisted. The contact stated that one month after one of the repairs while driving approximately 20 MPH, the vehicle failed to accelerate as intended, lost motive power, and stalled. The check engine warning light was illuminated. The vehicle was towed to a dealer nearby. The contact inquired about a possible oil leak being the cause of the failure. The vehicle was taken to the dealer after the first initial failure and was diagnosed with catalytic converter failure. The vehicle was repaired under Warranty. The contact stated that the failure reoccurred, and the vehicle was returned to the dealer where the spark plugs and ignition coils were replaced. After the third failure with the vehicle stalling, the second dealer diagnosed the vehicle and determined that the catalytic converter and spark plugs needed to be replaced, again. The vehicle had not been repaired due to the repair no longer being covered under the Warranty. The dealers were not able to confirm any oil leaks. The manufacturer was made aware of the failure and opened a case. The failure mileage was 74,693.

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the brakes failed to work as needed. The brake warning light was illuminated. The contact was able to safely pull the vehicle over. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact related the failure to an unknown recall. The manufacturer was made aware of the failure and confirmed that the VIN was not included in any recalls. The failure mileage was approximately 85,000.

The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the catalytic converters needed to be replaced. The contact stated that the torque converters were replaced three different times. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 100,000.

i have a 2016 Kia Soul EV+. The Hghi Voltage Battery Pack Assembly is malfunctioning and it only charges to 30 percent or a 30-mile range. It should charge to a 90-mile range. While driving, it suddenly drops from a 25-mile range to an 18- mile range, I sometimes smell an electrical burning smell. When the battery gets down to an 18-mile range. it suddenly starts to drop dramatically. The car goes into a turtle mode and cannot even reach 20 miles per hour. KIA has issued an IMPORTANT SAFETY RECALL INTERIM NOTICE for this problem, and I contacted a KIA dealership to resolve the issue. According to the notice, KIA is supposed to replace the defective battery. I have put in three service requests, but I have not heard back from kIA after the initial contacts. I cannot drive this vehicle like this, and I am making payments on it. I am requesting assistance with this problem.