2011 KIA SOUL Complaints

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

Recall #23V652000-Faulty fuse can cause fire while parked or driving. I was advised by letter from KIA in November 2023 that due to this defect, the vehicle should be parked outside and not driven until a replacement part was available. I issued a complaint in January 2024 that no resolution was determined by KIA, and I was then rendered without transportation. It is now June 2024, and still no resolution. I find this totally unacceptable, and since you are the regulatory agency managing the Auto Manufacturers, I would expect some pressure would be exerted to push KIA to resolution. This is a serious defect...FIRE!! I can't drive it or sell it (responsibly).

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact stated while driving 30 MPH and making a right turn, the contact veered to the side of the road, and the vehicle stalled. The contact stated that there was smoke coming from the hood. The contact opened the hood and noticed smoke and coolant in the engine compartment. The vehicle was towed to an independent mechanic, who informed the contact that the failure was due to the engine. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 157,000.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact observed that there was a leak of oil due to spotting on the driveway. The contact drove the vehicle to an independent mechanic who diagnosed that the leak was from the ABS system. The independent mechanic stated that the failure was related to a recall and informed the contact of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) and referred the contact to the dealer. The contact contacted a dealer, and the contact was informed that the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 128,000.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact called another local dealer, Peak Kia (5077 S Wadsworth Wy, Denver, CO 80123). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic). The contact stated that while driving at approximately 40 MPH, the check engine warning light illuminated. The vehicle was taken to the residence and parked. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 128,169.

The contact owns a 2011 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. An unknown dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.