2013 KIA SOUL Complaints

While driving vehicle speed becomes disrupted and inconsistent regardless of pressure on accelerator. Engine rods are knocking and dealer determined that a new engine is needed. Kia was contacted by dealer as this is the same problem as other engine models in this Kia manufacture year but Kia denied request to replace as a defective engine.

The recall #19V120 States that engine damage may occur do to this recall & that in that case KIA would repair the engine at no cost to me. My car has the same engine damage that they refer to & also has recall open. I took to a KIA dealer & they confirmed that the engine has a bad connecting rod but like stated can happen but KIA will not cover it because recall was not performed soon enough. They state in their recall information that this is what can happen & that it is inclusive of the recall but then say they will not cover? I'm confused. Is this acceptable for Recalls. Then they do not understand why people do not want to take their time to take a car back in for a recall because its just a waste of your time & then the dealer wants to upsell you on something they say they saw when perfoming the recall.

The contact owns a 2013 Kia Soul. The contact stated that the vehicle was taken to an independent mechanic for an oil change; however, the contact stated that after the oil change was performed; while driving at an undisclosed speed, he heard an abnormal pop underneath the hood and then the vehicle stalled. The contact stated that he was able to restart the vehicle. The check engine warning light illuminated. The vehicle was taken back to the independent mechanic where the contact was informed by the technician of an engine oil leak that was unmentioned at the time of the oil change. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was informed that the mileage was over the warranty coverage. The failure mileage was approximately 129,890.

Engine bad sound. Engine knocking noise. No crash was issued. The strange sound appeared one day and engine seems to have inside damage for unknown reason.

In December 2022, my 2013 KIA Soul was broken into. There was a trend on tik tok showing how easy it was to break into KIA AND HYUNDAI. My Kia Soul was in the shop for over a month getting fixed. While driving home on I-95 the Kia Soul broke down, it shut off and had to be towed back to the shop. When the shop called back and told me what the issue was, they said the engine was done. I looked up on the recall website seeing if the engine was on the recall list, it said it was not. There are 4 Kia Soul engines on the list but mine is not. I contacted Kia about the issue, they said since I am not the 1st owner, the 10 year 100,000 mile warranty was a void. I only got 5 years 50,000 miles. How are customers getting new engines with the same issue & this Soul isn't

THE 2.0 ENGINE OF THE KIA 2013 SOUL SEEMS TO HAVE TO SAME PROBLEM AS THE KIA 2013 SOUL WITH THE 1.4 ENGINE WHICH WAS RECALL DUE TO THE CRANKSHAFT TEETH GETTING DAMAGED AND ENGINE GET DAMAGED DUE TO THE SAME RECALL OF THE 1.4 ENGINE. 2.0 ENGINE SHOULD ALSO BE ADDED TO THE RECALL. PUTS THE DRIVERS AT RISK OF DEATH AS IT CAN CATCH ON FIRE LIKE THE 1.4 ENGINE. VEHICLE WAS EXPECTED BY A MECHANIC AFTER THE ENGINE LIGHT CAME ON AND DESCRIBED THE SAME AS THE 1.4 ENGINE RECALL.

The contact owns a 2013 Kia Soul. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was determined that the engine and catalytic converter needed to be replaced. The dealer confirmed that the VIN was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling) however, the dealer declined to perform the recall repair and the engine replacement due to the warranty being expired. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 128,000.

Smoke from exhaust, randomly losing power, randomly struggling to start and accelerate

The contact owns a 2013 Kia Soul. The contact stated that while driving at an undisclosed speed, the steering wheel made an abnormal sound and the vehicle lost power steering assist. The vehicle was taken to an independent mechanic, where an unknown part was repaired, and the mechanic informed the contact that the vehicle was unsafe to drive. The failure recurred, and the vehicle was taken to a second independent mechanic, where an unknown repair was performed; however, the failure recurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2013 Kia Soul. The contact stated that while driving at various speeds, the check engine light would appear on the instrument panel. The contact then received a recall notification for NHTSA Campaign Number: 19V120000(Engine, Engine, and Engine Cooling). The contact took the vehicle to a dealer where the recall was serviced; however, the check engine soon after the recall repair. While driving at 55 MPH, a fellow motorist flagged the contact down to alert her that a fire had started from underneath the vehicle. The flame had died out once the contact pulled over and exited the vehicle. The contact suffered no injuries and a fire report was not filed. Due to the failure, the vehicle was towed to her home. The manufacturer was notified of the failure but offered no further assistance. The vehicle had yet to be serviced. The failure mileage was approximately 205,000.