2013 KIA SOUL Complaints

My 2013 Kia Soul was diagnosed with engine failure. My mechanic stated no trouble codes, all fluids full. No diagnostic codes at all. At above 30 mph my vehicle blows black smoke. My mechanic found Kia TSB 222 Excessive Oil Consumption. He wrote up that he warned me not to drive vehicle and have towed to KIA dealer. Contacted KIA dealer and was told my vehicle not covered as I was second owner. The vehicle had 105302 miles when I bought it in May 2021 and currently has 112446 as of today. There is a class action lawsuit pending on these issues. It shouldn't matter who the owner is when an engine fails because of defective workmanship. KIA is aware of this specific problem and are doing everything they can to NOT make it right by the consumer. This recall should encompass all vehicles with the defect. This is not some recall for a window seal that falls out. This renders the vehicle completely useless and valuable only as scrap. Imagine all the people who did everything right and now have no vehicle due to an issue over which they had no control.

Check Engine Light Came on again after KIA BURLINGTON claim repairs was done and closed out repairs. Diagnostic Code is P0420. First Report was filed in 11/22, Service Manager at KIA BURLINGTON REFUSED TO ADDRESS RECALL ISSUES ON MY CAR AND STATES “NOT HER PROBLEM” and she can not help me. Second and Last Complaint was filled on 2/9/23. Service Manager AT KIA BURLINGTON REFUSED TO ADDRESS RECALL ON MY CAR OR GIVE DIAGNOSTIC ON MY CAR. HER COLLEAGUES STATES “SHE TRANSFERRED MY FILES TO GREESBORO KIA, For my home dealership”. I am (zuria) is unclear why. In addition, her other colleague stated “she doesn’t want to help me because I am African American”. However, I did witness her on 2/9/23. Come out and speak to caucasian person, while telling her peer she did not have to speak to me regarding my recall on my KIA SOUL 2013. HER BEHAVIOR AS A SERVICE Manager IS UNACCEPTABLE. Had to drive two hours away to get help with my recall on 2/9/23. I’m disgusted with service at KIA BURLINGTON. Open Safety Recall Check February 22, 2019 19v120000 February 22, 2019 19v120000 December 29, 2014 14v822000 Engine KIA Motors America (Kia) IS Recalling Certain 2012-2016 KIA Soul Vehicles Equipped With 1.6l Gasoline Direct Injection (Gdi) Engines. High Exhaust GAS Temperatures MAY Damage THE Catalytic Converter, Possibly Resulting IN Abnormal Engine Combustion and Damage TO ONE or More OF THE Engine’s Pistons and Possible Piston Connecting ROD Failure. Engine and Engine Cooling:exhaust System:emission Control:catalytic Convertor KIA Motors America (Kia) IS Recalling Certain 2012-2016 KIA Soul Vehicles Equipped With 1.6l Gasoline Direct Injection (Gdi) Engines. High Exhaust GAS Temperatures MAY Damage THE Catalytic Converter, Possibly Resulting IN Abnormal Engine Combustion and Damage TO ONE or More OF THE Engine’s Pistons and Possible Piston Connecting ROD Failure. Structure:body:roof and Pillars KIA Motors America (Kia) IS

The contact owns a 2013 Kia Soul. The contact stated that on several occasions while driving at undisclosed speeds, the vehicle hesitated. The contact also stated that while shifting into drive, the engine revved but the vehicle failed to respond. Additionally, the contact stated that on several occasions the engine overheated and was consuming excessive amounts of engine oil. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter needed to be replaced. The vehicle was not repaired. The contact referenced the NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling) however, the dealer was notified of the failure and the contact was informed that due to the previous update performed, the recall could not be applied to the VIN. The manufacturer was notified of the failure and the contact was advised to have the vehicle to be diagnosed. The failure mileage was approximately 144,000.

Rear hatch glass shattered randomly out of no where. No impact to the glass or others around to cause it. Others safety was at risk due to glass falling off the car as I was driving. My safety was jeopardized due to when it happened as I was driving, I jumped and drove left of center.

The contact owns a 2013 Kia Soul. The contact stated while driving 75 MPH, the vehicle made an abnormally loud sound. The contact veered to the side of the road. There was no warning light illuminated. Upon inspecting the vehicle, she noticed that a significant amount of engine oil was leaking underneath the engine onto the ground. The vehicle was towed to a gas station and was then towed to the residence. The dealer was notified of the failure and informed the contact that she would be responsible for repairing the vehicle as she failed to repair the vehicle under unknown service campaigns that had been sent to her. However, the contact had not received the notifications. The manufacturer was notified of the failure and informed the contact that they could not assist as the vehicle was out of warranty. The failure mileage was approximately 143,000.

Engine loses power and then stops now car won't start catalytic converter the gas cap the 02 censorAnd the throttle body

Check engine light came on and was showing issues with the camshaft and crankshaft sensors. I took it to the dealership where I purchased the car and they told me there was sludge built up due to lack of maintenance (regular oil changes). I have proof of regular oil changes being done. They told me there are no recalls (there is an open investigation on my make and model) and I would have to pay for a new engine which costs more than the car is worth.

I was involved in a car accident where a truck pulled out in front of me causing me to hit him in his side with the front passenger side of my car resulting in the car to roll two times. As a result of the airbags not deploying the windshield came into the car causing lacerations to the face of the passenger and as the car was rolling his right arm was out of the window causing him to have to have staples put in his arm and the skin on his hand was gone both driver and passenger had concussions and I feel that these injuries could have been avoided if the airbags (front and side ) were to deploy !

My engine failed and I thankfully was able to get my car to my mechanic but had I not, I could have stalled on the highway and caused a car accident.

2013 KIA SOUL. CONSUMER WRITES IN REGARD TO ILLUMINATED CHECK ENGINE LIGHT. THE VEHICLE IS SLUGGISH AND HAS BLUE SMOKE COMING FROM THE EXHAUST AND WON'T HOLD OIL FOR ANY PERIOD OF TIME.