2020 KIA SOUL Complaints

The contact owns a 2020 Kia SOUL. The contact stated while driving approximately 40 MPH, the vehicle stalled without warning. The contact was able to pull over to the side of the road and restart the vehicle. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 30,000.

Car hit guardrail at highway speed. There is significant damage to the front end. The drivers and passengers airbags failed to deploy. The driver side air bag did deploy.

Engine still uses oil and the issues is getting worse. Now there is a knocking sound coming from the engine and KIA refuses to acknowledge it. Mechanic told me that there was not a noise that was not unusual for a KIA Soul. The engine stalls and looses power occasionally. KIA mechanic states they did not see any issue.

I was driving down the interstate at 70 mph. Noticed the car felt like it was accelerating and then decelerating like I was fighting against a strong wind. Looked at the tachometer and saw it fluctuating between 2000rpm and 3000 rpm. Suddenly it redlined to 7000 rpm and I had very little power to the wheels. It would drop back to 3000 but if I tried to accelerate it would redline. I was in heavy interstate traffic. I barely made it to an exit and into a parking lot. By the time I got off the highway it would go no faster than 5mph. I tried restarting the car to find I couldn't go forward or in reverse and the engine would go to 7000rpm. I have about 24k miles on the odometer. Bought brand new from the dealership. Easily could've been rear-ended or crashed in the heavy traffic with no power to the wheels.

The car has the auto stop engine feature. Randomly, when ever I stop the car the engine will turn off because of the auto stop feature. But when I shift the car into park, the car won’t turn back on. Instead the green auto stop light will stay lit in the dashboard and when I take off my seatbelt I will get an error that states: “Auto Stop is Off. Shift to P or N to start engine” and I will hear a high pitch noise. If I shift the car to Neutral, Drive, Reverse or back to park nothing will happen. The engine won’t turn back on and if I’m on a incline or decline the car will start rolling. The only way to get the engine to turn back on is to turn off the car and turn it back on via turning the key. I have also had the car fail to turn back on at stop lights when the auto stop feature is activated. I would be at the stop light. The engine would turn off and when I take my foot off of the break the engine won’t turn back on. I won’t get the error that I stated earlier. I just see the green auto stop light turn off and then the check engine light, the battery light, and the oil light turns on. There was another time I was with my sister and we were getting food. We were at a stoplight and the engine turned off. When the light turned green and I went to take my foot of the break, the whole car died. Everything turned off. The radio and the dashboard all went black and lost power. The car also wouldn’t let me turn the key to try and restart it. When I got the car restarted, I was at the same traffic light. The car lost all power again. The same thing happened again. The engine turned off and when I went to take my foot of the break, everything went black. Finally, this last thing only happened so far 1 time. I was driving home on the highway. I heard the car making a sound like it was increasing in revs. Then all of a sudden everything went black. The car lost power when I was driving on the highway. I pulled over and had to restart the car.

There was recall before I purchased this at certified Kia dealer but they didn’t mention anything I found out about it on your website. I took this to Kia they said it’s not part of recall it’s not effected vehicle according to Kia.

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that while driving at various speeds, the vibration was felt throughout the vehicle. The vehicle was taken to the dealer and the dealer performed a vibration test. The vehicle failed the vibration test and the dealer informed the contact that the vehicle needed a new engine, which could take 2 - 6 months to repair. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case. The failure mileage was approximately 11,000.

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine). The contact stated that the manufacturer declined the recall repairs because the vehicle was in Puerto Rico, and was not a state, but a U.S. territory. The dealer and another dealer, Caribbean Auto Distributors (Avenida 65 De Infantería, Km 10.2 Esquina Muñoz Rivera, Carolina, 00987, Puerto Rico) were made aware of the recall on separate occasions. However, both dealers informed the contact that they needed approval from the manufacturer before the recall could be performed. The vehicle was not repaired. The manufacturer declined the recall repair and informed the contact that Puerto Rico was not a state, but a USA territory. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2020 Kia Soul. The contact stated while she was at the stop light, the vehicle inadvertently stalled and lost power. The check engine warning light illuminated. The contact stated she was able to restart the vehicle and drove to her destination. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated shortly after receiving notification for NHTSA Campaign Number: 21V259000 (Engine) the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not complete the recall repair because no issues were found when the vehicle was test driven. The manufacturer was made aware of the failure but provided no assistance. A case was opened. The vehicle was not repaired and was traded in for another vehicle. The approximate failure mileage was 13,500.

The contact owns a 2020 Kia Soul. The contact received a recall notification for NHTSA Campaign Number: 21V259000 (Engine) however, the dealer advised the contact to call back in two months to set up a recall repair appointment since the dealer was already booked for repair dates. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue and a case was opened. The contact had not experienced a failure. Parts distribution disconnect.