2020 KIA SOUL Complaints

The contact owns a 2020 Kia Soul. The contact stated while she was at the stop light, the light turned green, the accelerator pedal was depressed however, the vehicle hesitated to respond. The vehicle failed to exceed 2 mph while driving. There were no warning lights illuminated. The contact stated she depressed the accelerator pedal with force and the vehicle accelerated, and she was able to drive to her destination. The vehicle was not diagnosed nor repaired. The contact stated that the failure reoccurred while driving. The contact received a notification for NHTSA Campaign Number: 21V259000 (Engine) however, the dealer informed the contact that they would be able to inspect the vehicle in approximately two months. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure but did not provide any assistance. The approximate failure mileage was 10,000. Parts distribution disconnect.

The car started knocking at 65 mph while excelling to 70 the engine then had a loud bang and the engine block broke apart and spilled oil on to manifold almost starting a fire I have been informed that the engine is recalled for piston rings. This is an extremely dangerous situation. LUCKILY I managed to exit highway and not engulfed in flames. So far Kia has been unwilling to assist me and I also purchased an extended warranty with Automotive Protective Corporation in Atlanta Ga. and no body is helping me.

2020 KIA SOUL CONSUMER WRITES IN REGARDS TO SAFETY RECALL RELATED TO ENGINE OIL. THE CONSUMER STATED THE VEHICLE CONSUMED OIL TOO QUICKLY. THE VEHICLE WAS REPAIRED BUT, THE FAILURE PERSISTED.

The contact owns a 2020 Kia Soul. The contact stated that the vehicle stalled and lost power while she was stopped at a traffic light. The oil pressure warning light and two other unknown warning lights were illuminated. The contact was able to restart the vehicle after several attempts. The vehicle was taken to the dealer who diagnosed that the crankshaft sensor needed to be replaced. The contact stated that the vehicle was not repaired, and the failure had been recurring while driving. The contact stated that the vehicle was taken back to the same dealer several times and the crankshaft sensor was replaced however, the failure persisted. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The contact was still waiting on a call back. The vehicle was not repaired. The approximate failure mileage was 15,500. Parts distribution disconnect.

The contact owns a 2020 Kia Soul. The contact stated while driving 70 mph, the transmission failed causing the vehicle to stall. The contact stated that the check engine warning light was illuminated. The vehicle was towed to a local dealer where it was diagnosed with the transmission needing to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 4,175.

Cause Unknown . I was driving my Kia Soul at 35-38 mph on a busy city street. The engine suddenly and completely shut off. I had it towed out to the Kia place ( 2 pm.) , checked it in and left. That was about the a couple of days before I received my recall notice letter. I have not been able to find out anything about my car in about 3 or so weeks. All I am told is that it is being diagnosed. ( I did have a service guy snap at me that " when they finished , they would call and ask me what I wanted to do about the car".)

The contact owns a 2020 Kia Soul. The contact stated that while operating the vehicle, a fluttering sound was present coming from the engine compartment and the vehicle would drive very poorly and occasionally stalled. The vehicle was taken to the local dealer who was unable to determine the cause of the failure. The contact was later informed that the vehicle was included in NHTSA campaign number 21V259000 (Engine) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part for the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Parts distribution disconnect. The failure mileage was 21,000.

The contact owns a 2020 Kia Soul. The contact stated while driving approximately 70 mph, the vehicle loss motive power and stalled without warning. After restarting the vehicle, the vehicle failed to properly accelerate. The vehicle was taken to the local dealer several times and the battery, spark plugs, and ignition coils were replaced however, the failure recurred. The manufacturer was notified of the failure. The contact was informed that the Vin was included in the NHTSA campaign number: 21V259000 (Engine). The failure mileage was 14,750.

The contact owns a 2020 Kia Soul. The contact stated while driving the vehicle was slow to move and stalled. The oil level warning light was illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the oil was dirty, the oil level was low, and the engine needed to be replaced. The vehicle was not repaired. The Vin was included in NHTSA Campaign number: 21V259000 (Engine). The manufacturer was notified of the failure however, declined to offer any assistance for the repairs. The failure mileage was approximately 50,000.

My car has been at Classic Kia in Beaumont TX with the exception of 2 days since May 5. It stalled and died repeatedly. They said they fixed it and I picked it up may 19th. It died 20 miles down the road and warning light came back on...service engine soon. I returned it to them May 21 and they still have it. They say metal shavings are in the oil. I am hamstrung without a car. I don't think they have mechanics that know how to fix it. I called Kia Corp. June 7. They said they'd call Classic Kia and call me back. They have still not called me back. Please help me. Nobody should take two months to repair factory recalls!