2020 KIA SOUL Complaints

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA campaign number:21V259000 (Engine) however, the part to do the recall was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.

Took the vehicle in for oil consumption issues earlier this year. Kia cooperate stated the consumption was abnormal, but within parameters and would not fix the problem. The recall came out for the oil piston issue and i took the vehicle on for repair. Kia still refuses to fix the oil piston ring issue and oil consumption issue under the recall order. States the issue with the vehicle is abnormal, but passed inspection. The engine does not run correctly, while driving on the road, the engine looses power and has knocking sound. The vehicle still uses oil and Kia refuses to fix under warranty or the recall. .

The contact owns a 2020 Kia Soul. The contact stated that while her son was driving approximately 60 mph, the vehicle stalled without warning. There was an abnormal ticking sound detected. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that there was sludge buildup in the engine from poor maintenance. The vehicle was not repaired. The manufacturer was not contacted. The contact stated that the failure was like the failure mentioned in NHTSA campaign number: 21V259000 (Engine). The failure mileage was 22,000. Consumer stated vehicle is not drivable will only drive about a block before it shuts off. Recall repairs for earliest date is August 6, 2021. Mechanic could not perform due to pre-existing damage caused by lack of maintenance and manufacturer would not honor repairs in the recall.

When pulling out into traffic the car started to go, RPMs spiked all the way and the car just died… I shut it off, and all was fine…. Then I stopped to get gas, and when the auto stop/start kicked in, the car didn’t restart… the oil pressure light turned on, battery light, and check engine light all at the same time. Would not let me shift into park. I had to push the shift release to let me put it into park. I was then able to shut off the car properly and start it just fine, and no lights active. This all happened around 19,000 miles. The last 2 times I’ve been in for an oil change, there has been 2 recalls completed , and now this new recall related to the oil piston.

6/4/2021 Returning from picking up my children in Maryland, my vehicle stalls out at MD 137 in Hereford. The idle stop and go system repeatedly engages and disengages, the engine continued to sputter and rev. I took the vehicle to the nearest service station, as all the Kia service techs no longer were working past 4 PM. I was able to have a Jiffy Lube service tech read the code P0420 (which has been a previous issue with catalytic converters wearing out at 80,000 miles for previous Souls) as well as several codes for the Camshaft sensor and Crankshaft.

Recently I noticed when I stop and the stop-start system feature and the Blind-spot sensors are turned on the car will either shut completely off or stall once I step on the gas.

Engine shuddering violently, losing power and shutting off around 6500 miles causing loss of power and near accidents. The check engine light came on and remained solid during the duration of the incident. Oil level was found to be around 2.5 quarts low after being observed resting at a healthy level just 1000 miles prior during fluid checks by owner. Vehicle had recently been taken to dealership for first oil, lube and filter visit and inspection around 3500 miles. Following the discovery of oil loss vehicle was promptly taken to dealership where no external leaks were detected and an oil consumption test was started. The consumer stated the Kia oil consumption test disallows for the consumer to check the oil. The consumer would have to drive the vehicle 1,000 miles or until the car shuts off while testing the vehicle.

My car is experiencing all issues related to recall SC209 yet it has not been recalled. I am now being told by Kia that a 2020 vehicle with 22k miles has a dead engine from missing 2 oil changes. Please advise.

I was driving on I-75 in heavy holiday traffic, suddenly no acceleration and car started slowing. Transmission just quit working. My car only has 20,000 miles on it. I was able to get to the side of the road without getting hit. Online there are many reports of this issue with the 2020 Kia Soul, with it occurring in vehicles with as little as 5000 miles. It has been noted by Consumer Reports. There were no warnings and no indications other than the sudden loss of power with 7000+ rpm showing on the tachometer.

ENGINE BURNT OIL AT 10,000 MILES - DEALERSHIP REPLACED MOTOR, HOWEVER NOW HAVING ISSUES WITH TRANSMISSION