2013 KIA SOUL Complaints

The contact owns a 2013 Kia Soul. The contact stated that while the vehicle was being serviced, the independent mechanic stated that the oil level was low. There were no warning lights illuminated. The mechanic had not performed a diagnostic test; however, the mechanic stated there was oil burning from the tailpipe, which caused the regular low oil. The manufacturer was notified of the failure. The approximate failure mileage was 84,700.

2013 Kia Soul base model when Kia reset engine because catallactic convertor (to show proper MPG) this started shortly after. Soul started having fuel levels drop to EMPTY after fueling. With fuel light & engine light coming on. Driving a short time fuel gauge then shows correct amount. This is occurring more often, talking with other Kia Soul owners they have seen it also. I am told sensors in fuel tank will need replaced almost $1000.00 but nothing can be done until lights stay on all time with NO GAURENTEE it will fix problem. Both of my Souls have this issue, I have 1 Soul still on the road, Soul 2 was traded in. Pictures from a video as event was happening.

My car without warning started smoking from the hood. I immediately parked the car, popped the hood, and flames starting rising from underneath before I had even exited the vehicle. Within 5 minutes of the smoke, my car was completely on fire.

In mid January 2022 I purchased from Baba's Autos in Houston 2013 Kia 5 speed 4cyl [XXX] vin. I immediately saw was using oil like 1gal per month. I took to Elite Auto in Feb2022 and they say engine recall on this as piston rings shot why oil blow-by. Was caused by a NHTSA Safety reacll #19V120000 with recall date 2019-02-21 so I took in on 9Mar22 as some outstanding recall items like software update and Catalytic check. They said on 9Mar22 "No Issues" with Catalytic converter. less than 3 days later on 12Mar22 I broke down driving less than 60 miles to northwest side of Houston with code P0240 Catalytic inefficiency trying to get to my kids who were broke down from a flat tire near 290 and 610. I towed to Clear lake area w/ AAA and on Monday 14th had towed over to Gay Family Kia. I was expecting to get a Catalytic converter replaced due to the NHTSA Safety recall as the damage caused to my 2013 Engine but after 2 weeks of waiting on 24MAR22 I was told by Roy that I would have to pay for the catalytic converter nearly $2k which should be covered under the Safety recall. I also should be provided a new engine as existing is sucking oil due to piston ring damage. At the moment, my Kia is in the Gay Family Service center and it seems any recall on my vehicle has been zeroed out of the national database even though any Catalytic converter upgrades have not been completed. My trust in Kia products has been damaged. My trust in Gay Family Kia service center is also damaged as I was stuck without transportation for 2 weeks. And though my vehicle has 139k miles why won't they change out the engine if there is piston ring damage that was caused by their faulty catalytic converter that they don't want to pay to change out even though the NHTSA 19V120000 safety recall clearly states is result of overheating Catalytic Converters. I don't know who to talk to now as this doesn't seem right. Can someone please help me [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

The contact owns a 2013 Kia Soul. The contact stated while driving approximately 65 MPH, the vehicle lunged forward with the check engine warning light illuminated. The contact pulled over safely and had the vehicle towed to her residence. The contact later took the vehicle to the local dealer, where it was diagnosed and determined that there had been engine gouging and the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 98,000.

Car has - low - 41500 miles There is a play in the steering wheel and a " tump- tump" sound can be heard when at a stop and low speeds- while turning the steering wheel.

Took my car in for recall and they said I need an engine but will not replace it free of charge. Also the catalaytic converter was clogged and someone tried to take it off to get me home when I broke down on side of road. They won't replace it even though it was malfunctioning and I had to do what I could to get off side of road. They replaced the computer thing but said the engine would be at my cost. Can you please help. This is at Lancaster Kia in Pennsylvania.

The contact owns a 2013 Kia Soul. The contact stated while driving 65 MPH, the steering wheel started making an abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the plastic bearing bushing to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was 104,577.

Purchased used 2013 Kia Soul July 2018. June 2019, vehicle was taken to Kia Dealership for SC176-19V120 ECU Logic Upgrade. Neither catalytic converter nor engine were replaced during recall repair. In 2020, vehicle began consuming oil and poor mileage. No smoke or leak detected. Had vehicle inspected by local mechanic, who could not find pooled oil or a leak. Suggested replacing PCV valve and had that done, but symptoms persisted. April 2021 Engine Misfire Code P0300 and P0303 for cylinder 3 and multiple cylinder misfires detected. Local mechanic also checked for burning oil or leaks. Engine made knocking sounds on acceleration. Mechanic performed fuel system cleaning, and replaced spark plugs and coils. Engine knocking stopped, but loss of oil and poor mileage remained. Oct 2021 Campaign PI2002A Knock Sensor software update to ECU was performed by local Kia dealership with no other repairs performed. Feb 2022, visible oil leaking from beneath car and check engine light. Local mechanic diagnosed CodE P0420 Catalyst System Efficiency Below Threshold (Bank 1), and heard engine knocking. Recommended replace catalytic converter and reprogram ECU for short term fix, followed by engine replacement due to wear and damage from catalytic converter. Suggested I contact dealership who performed recall repairs to see about warranty or replacement of engine due to recall repairs failing to correct faulty engine issues.

The contact owns a 2013 Kia Soul. The contact stated while driving approximately 60mph when the engine light illuminated and the vehicle lost power. The contact merged to the shoulder of the road. The contact was informed by a passerby that the engine was on fire. The contact then called the fire marshals and the fire was extinguished. A fire report was taken and no injuries were sustained. A police report was not filed. The vehicle was towed to a local dealer and was awaiting a response. Upon investigation, the contact associated the failure with, NHTSA Campaign Number: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) however the VIN was not included. The manufacturer was informed of failure and told the contact that they were unable to assist. The failure mileage was approximate. 78,000.