2013 KIA SOUL Complaints

The contact owns a 2013 Kia Soul. The contact stated while driving at various speeds, the steering column would make a popping sound. The contact stated there was no warning light illuminated. The vehicle was not taken to a local dealer to be diagnosed. The manufacturer was informed of the failure and informed the contact that the VIN was not included in a recall. The failure mileage was approximately 120,000.

While driving down the highway, or turning around a curve the engine stops. The car can be restarted after it is put un park. Not always possible on a busy road.

I purchased the 2013 Kia Soul used on 5/22/2021 and shortly afterward discovered water leaking into the front passenger side compartment and evidence that the leak was old. I brought the car to Fred Anderson Kia of Raleigh (kiaofraleigh.com) on 6/7/21, 6/25/21, and 7/20/21, and they incorrectly diagnosed the leak as an air conditioner hose. And then, after they replaced the hose, they thought it might be a windshield leak. After the unneeded air conditioner repair, they referred me out for windshield/water leak testing. McConnell Auto Glass (mcconnellautoglass.com) determined that the windshield was not leaking. The leak was coming in from substandard factory welding in the car frame. The car has never had frame repair on that side. My attempts to patch the bad weld joints with JD Weld caused the leak to continue to move across multiple failing car frame welds. The leak has damaged the interior of the car, grown mold, and exposed the electrical components to failure, rust, and fire. I contacted Kia Corporation (800 333 4542) on 1/12/22, 1/20/22, and 1/21/22. They have told me that Fred Anderson Kia will not return their outreach calls, and they would refer my case # 14586235 to the district manager for a callback -- which has not happened. They tell me the DM’s name and contact information are secret, so I can not call them. Q1: The frame welds. I have covered some of the leaking areas with JD Weld, but the welds are unaltered and could be inspected by removing the JD Weld. I also took several pictures. The leak is still present. Q2: The leak caused interior damage, including mold, and could damage electrical components due to moisture, rust, or fire. Q3: Fred Anderson Kia of Raleigh verified the leak but could not correctly diagnose it. McConnell Auto Glass verified the leak. Q4: Yes, Fred Anderson Kia of Raleigh on 6/7/21, 6/25/21, and 7/20/21 Q5: I noticed the wet carpet shortly after I purchased the car, but there is evidence of long-term damage.

Received Engine Code P0420 - Catalyst System Efficiency Below Threshold - Bank 1. There is an existing recall NHTSA # 19V120000 ( Kia Recall SC176), with similar issues and I received a letter from Kia to get the recall repaired, but when entering my VIN, my vehicle is not on the recall list, and now I believe I am experiencing this recall on my vehicle. If the cat. the converter is clogged it can cause engine failure and possibly a fire in the near future. Unfortunately, Kia will not repair my vehicle as the VIN is not listed. The possible repairs are in the thousands for a new catalytic converter, which I have seen may other customers not get reimbursed if they fix it on their own. I am hoping this can get on their radar to add my car to the recall. My vehicle is a 2013 Kia Soul (Base Model 1.6 liter). Thank you.

I purchased the 2013 Kia Soul used on 5/22/2021 and shortly afterward discovered water leaking into the front passenger side compartment and evidence that the leak was old. I brought the car to Fred Anderson Kia of Raleigh (kiaofraleigh.com) on 6/7/21, 6/25/21, and 7/20/21, and they incorrectly diagnosed the leak as an air conditioner hose. And then, after they replaced the hose, they thought it might be a windshield leak. After the unneeded air conditioner repair, they referred me out for windshield/water leak testing. McConnell Auto Glass (mcconnellautoglass.com) determined that the windshield was not leaking. The leak was coming in from substandard factory welding in the car frame. The car has never had frame repair on that side. My attempts to patch the bad weld joints with JD Weld caused the leak to continue to move across multiple failing car frame welds. The leak has damaged the interior of the car, grown mold, and exposed the electrical components to failure, rust, and fire. I contacted Kia Corporation (800 333 4542) on 1/12/22, 1/20/22, and 1/21/22. They have told me that Fred Anderson Kia will not return their outreach calls, and they would refer my case # 14586235 to the district manager for a callback -- which has not happened. They tell me the DM’s name and contact information are secret, so I can not call them. Q1: The frame welds. I have covered some of the leaking areas with JD Weld, but the welds are unaltered and could be inspected by removing the JD Weld. I also took several pictures. The leak is still present. Q2: The leak caused interior damage, including mold, and could damage electrical components due to moisture, rust, or fire. Q3: Fred Anderson Kia of Raleigh verified the leak but could not correctly diagnose it. McConnell Auto Glass verified the leak. Q4: Yes, Fred Anderson Kia of Raleigh on 6/7/21, 6/25/21 and 7/20/21 Q5: I noticed the wet carpet shortly after I purchased the car, but there is evidence of long-term damage.

The contact owns a 2013 Kia Soul. The contact stated the engine was making an abnormal knocking sound. The check engine warning light was illuminated. The vehicle was taken to the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic who informed the contact that the failure might be due to a piston slap. The manufacturer was notified of the failure and a case was filed. The contact was informed that the vehicle was not covered under NHTSA Campaign Number: 19V120000 (Engine and Engine Cooling). The failure mileage was approximately 170,000.

May, 2021 the check engine light came on. The engine appeared to be sluggish upon acceleration. Took vehicle to be serviced at Meineke in Berlin. NJ. They suggested filling tank with high octane gas. They also changed all fluids and filters as well as installed all new spark plugs. Engine continued to be sluggish and once again check engine light came on. On 8/24/21 an email was sent by the Federal Court attaching an information pamphlet regarding a recall in response to a "knock sensor detection system". I immediately attempted to make an appointment with the Turnersville, NJ Kia Dealer. I was told they were booked up for 6 to 8 weeks. I made an appointment, but subsequently cancelled when I was able to be seen by Keller Auto repair on 8/26/21. They diagnosed a "bad ground circuit ". They advised we should take the vehicle to a Kia dealer. I was able to get an appointment with Cherry Hill, NJ Kia dealer for 8/26/21. I was given a $426.45 invoice to perform recall along with a transmission service purge & fill and drive belt replacement. Unfortunately, engine problems were worsening. The vehicle was stalling at every stop sign, traffic light and acceleration. I inquired about the "knock sensor" recall and was told they would submit a claim to Kia for engine replacement. Claim was denied! Vehicle has been rendered as inoperable and unsafe. The vehicle is available for inspection upon request.

It all started when I thought I received bad gas a couple of months ago after filling my tank up with regular gas from a Speedway , It didn't start right away, and that never happened and then it continued to Be hard to accelerate, as I drove it. That has happened on 2 other occasions since that incident a couple of months ago I would push the pedal to the floor and the RPM would not move it stayed on zero. The accelerator was resistant to move, but I made it home. Spoke a mechanic friend, who's done body work on my car, and thought, as I did, I had bad gas.. suggested, I get the fuel tank flushed and filled, which I did at Jiffy Lube. I've since put HEET in on every fill up, and used premium gas. Happened again yesterday am on my way home from work about about 830am. I was stopped at a light, it cut off, I put it in park, and cut it back on, but it was hard to accelerate. I made it home, but now extremely worried, given all the spontaneous fires, and engine problems. It's my only source of transportation, so I'm in desperate need of help.

Has a thud while turning the steering wheel left and right at a stop. Steering wheel shakes and vibrates when droving over bumpy road or train tracks. Steering for now unaffected.

I believe my catalytic converter. My engine light came on and I took it to AutoZone and they put it on the tester and they said it was my catalytic converter.