2020 KIA SOUL Complaints

BRAND NEW CAR WITH 6K MILES AND WHEN IT RAINS THE HEADLIGHTS FILL UP WITH SO MUCH MOISTURE IT'S BLOCKING OUTPUT FROM THE LIGHT AND CAUSING FLICKERING WITH THE BULB INTERMINABLY. THIS IS CAUSING ME TO PULL OF THE ROAD DURING RAINFALL AND AT NIGHT AND I WAS INFORMED THIS IS NORMAL FOR KIA FROM THE GENERAL MANAGER AT WESLEY CHAPEL KIA IN WESLEY CHAPEL FL. KIA REFUSED TO REPLACE THE HEADLIGHTS UNDER PLATINUM WARRANTY ON A NEW CAR WHEN THEY HAVE A TSB OUT ABOUT THE SAME ISSUE

IN THE MORNINGS VEHICLE IS NOT STARTING. TAKES 20 TRIES...HAS OCCURED LAST 5 DAYS.

MY ISSUE IS REGARDING THE INADEQUATE LIGHTING SUPPLIED BY THE HALOGEN LIGHTING IN MY 2020 KIA SOUL S. THE VEHICLE DOESN'T LIGHT THE ROAD FAR ENOUGH AHEAD TO GIVE THE DRIVER TIME TO REACT IF NEED BE. I FIND MYSELF DRIVING WITH MY BRIGHTS ON IN ORDER TO SEE WHILE DRIVING AT NIGHT. I CONTACTED THE KIA DEALER WHO TOLD ME THAT THEY HAVE HAD THE SAME COMPLAINT FROM NUMEROUS OWNERS BUT THERE IS NO FIX AT THIS TIME. HE BELIEVES KIA IS WORKING ON A REMEDY THOUGH. I ATTEMPTED TO REPLACE THE STOCK HALOGEN BULBS WITH A BETTER QUALITY, BRIGHTER AFTERMARKET BULB BUT NONE WERE AVAILABLE FOR THIS VEHICLE AS YET.

WHILE AT MY KIA DEALERSHIP ON 6/17/20 FOR A ROUTINE VEHICLE INSPECTION, KIA STAFF TOLD ME THAT MY CAR HAD "TWO SAFETY RECALLS (SA409 AND SA424)." I ASKED WHY KIA HAD NOT TOLD ME ABOUT THE "SAFETY RECALLS". THEY TOLD ME THAT: "WE DON'T KNOW THAT THEY EXIST UNLESS YOU BRING YOUR VEHICLE IN HERE. THEN, WHEN WE CHECK OUR RECORDS, WE FIND OUT IF THERE ARE ANY RECALLS". IF THIS STATEMENT IS TRUE, BOTH KIA AND NHTSA HAVE A SIGNIFICANT LAPSE IN THEIR PROCEDURES. HOW WAS I AS THE CAR'S OWNER SUPPOSED TO LEARN ABOUT THE UNADDRESSED "SAFETY RECALLS"? YESTERDAY, I SENT EMAILS TO KIA' S CORPORATE HEADQUARTERS IN IRVINE, CA. THEY DO NOT REPLY. SINCE I DON'T KNOW WHAT THE "SAFETY RECALL" CODE NUMBERS MEAN, I DON'T KNOW IF I WAS DRIVING A VEHICLE WITH A SIGNIFICANT SAFETY ISSUE, OR, HOW LONG THE ISSUE(S) HAD BEEN PRESENT. PLEASE REPLY AND PLEASE, CONTACT KIA TO APPRISE THEM OF THE CARELESS MANNER IN WHICH KIA STAFF HANDLED THIS MATTER. *TR

BOUGHT CAR NEW IN OCTOBER OF 2019 IN MARCH 2020 CAR TURNED OFF AS I WAS DRIVING I PUT IT IN PARK TURNED BACK ON WITH A LOUD NOISE CALLED THE SHOP THEY SAID IT WAS LOW ON OIL BUT THEY JUST CHANGED THE OIL 3 WEEKS PRIOR SO THEY ADDED MORE OIL TOLD ME TO COME BACK IN 30 DAYS AND A MONTH LATER IT SHUT OFF ON ME AGAIN SO I BROUGHT IT BACK TO THE DEALERSHIP AND THEY DETERMINED I NEEDED A NEW ENGINE SO THEY ORDERED A NEW ENGINE AND SOMETHING WAS WRONG WITH THE NEW ENGINE SO THEY HAD TO ORDER ANOTHER ENGINE I FINALLY AFTER ABOUT 2 MONTHS MAYBE MORE I GOT MY CAR BACK ON JUNE 4TH I PICKED UP MY CAR AND ON MONDAY JUNE 8TH I TURNED ON MY CAR AND A MESSAGE ABOUT THE TIRE PRESSURE SYSTEM NEEDED TO BE CHECKED AND THE AUTO SHUT OFF LIGHT WAS BLINKING THE ABS LIGHT THE EMERGENCY BREAK LIGHT ENGINE LIGHT AND OTHERS WERE FLASHING AND THE STEERING WHEEL FELT LOOSE AND THE SPEEDOMETER WAS READING 0 WHILE I WAS DRIVING I LEFT IT RUNNING AND AFTER A WHILE THEY ALL SHUT OFF AND SPEEDOMETER WORKED AND STEERING WHEEL FELT FINE WELL YESTERDAY IN FRIDAY JUNE 12TH I TURNED THE CAR ON AT 8AM AND ALL THE LIGHTS WERE FLASHING AGAIN INCLUDING THE AUTO OF LIGHT THE SPEEDOMETER READ 0 WHILE I WAS DRIVING AND THE STEERING WHEEL FELT LOOSE AGAIN AND THE TIRE PRESSURE LIGHT AND SYSTEM MESSAGE CAME ON AGAIN I TOOK A VIDEO THIS TIME BROUGHT IT BACK TO BEV SMITH KIA AND HAD NO CAR ALL DAY UNTIL I FINALLY ASKED ABOUT A LOANER AT 4:30PM WAS TOLD TO GO TO THE DEALERSHIP TO GET A LOANER WAITED THERE FOR AN HOUR FOR THE LOANER BUT AT THIS POINT I DON'T EVEN WANT THE SOUL BACK. *TR

TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT 55 MPH, THE ENGINE REVVED UP AND DECELERATED TO 3 MPH AND STALLED WITHOUT WARNING. THE CONTACT AND VEHICLE OCCUPANT STRUCK THE DASHBOARD HOWEVER, THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS TOWED TO FUCCILLO KIA OF GREECE (4321 W RIDGE RD, ROCHESTER, NY 14626, (585) 720-8000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS METAL SHAVINGS INSIDE OF THE TRANSMISSION. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 2,300. THE VIN WAS NOT AVAILABLE.

TRAVELING ON GARDEN STATE PKWY ABOUT 70 MPH. COULD FEEL THE CAR "BUCKING". THEN THE ENGINE SUDDENLY RACED AND REVVED TO HIGHEST LEVEL.WAS ABLE TO PULL OFF THE ROAD AND TURNED ENGINE OFF. STARTED BUT WOULDN'T GO INTO GEAR. RESTARTED AND WAS ABLE TO DRIVE HOME. KIA HAD VEHICLE TOWED TO THE DEALER. HAVE BEEN TOLD FULL TRANSMISSION REPLACEMENT NECESSARY. *TR

HEADLAMP SHUTTERS STOPPED WORKING, RESULTING IN FAILURE OF HIGH BEAMS, AND REDUCED LOW BEAM VISIBILITY. FIRST NOTICED WHILE DRIVING ON A DARK STREET, AND WHEN HIGH BEAMS WERE TURNED ON, NOTHING HAPPENED. *TR

4/3/20 AT 6,959 MILEAGE, TOOK CAR TO DEALERSHIP 'CAUSE CHECK ENGINE LIGHT COMING ON. THEIR COMPUTER DIAGNOSTIC CODE FOR COOLANT COLD S5ART ERROR, KIA HAS NO REPAIR AT THIS TIME. HAVE PERIODICALLY CHECKED WITH DEALERSHIP AND CUSTOMER SERVICE, STILL NO REPAIR, CHECK ENGINE LIGHT STAYS ON. HAVE INVOICE # K1CS392579 FROM MENTOR KIA, MENTOR, OH 44060 - SAME RESPONSE FROM PURCHASING DEALERSHIP, HALEEN KIA IN NORTH OLMSTED, OH ON 4/24/20 AND KIA CUSTOMER SERVICE IN CALIFORNIA ON 4/24/20. NOT COMFORTABLE WITH CHECK ENGINE LIGHT STAYING ON CONSTANTLY! *TR

MY AUTO START IS DEFECTIVE. IT COMES ON WHEN IT WANTS TO AND IT TURNS OFF WHEN IT WANTS TO. THE MANUAL CLEARLY STATES THIS IS DEFECTIVE BUT KIA SENT ME HOME SAYING THEY COULD NOT REPLICATE THE PROBLEM. ALTHOUGH WHEN I LEFT THEIR SERVICE AREA, WITHIN 1 MILE IT WAS DOING IT AGAIN. THIS ALSO CAUSES A DELAY ON THE RESTART. THE ENGINE IS HESITANT TO START WHEN IT DOES WORK. THIS ALL STARTED OCCURRING AT 21,632 MILES AFTER MY TRANSMISSION WAS REPLACED. THE BREAKS ALSO NOW GRIND OR SOMETHING GRINDS NEAR THE WHEELS WHICH KIA WAS NOT ABLE TO REPLICATE EITHER. IT IS GOING BACK IN THIS WEEK AT 25,502 MILES.