2020 KIA SOUL Complaints

ON 12 FEB 2020, I WAS DRIVING ON HWY 75S IN GA AND LOST ALL ACCELERATION TO THE VEHICLE WHILE SURROUNDED BY TRAFFIC. I WAS ABLE TO PUSH THE ACCELERATOR TO THE FLOORBOARD AND HAD 0 RPMS. PULLED OVER AND RESTARTED THE CAR IT RAN FINE UNTIL I GOT OFF AT MY EXIT AND STARTED AT A RED LIGHT AGAIN NO ACCELERATION 0 RPMS HELD MY FOOT ON THE FLOORBOARD AND IT FINALLY STARTED TO ACCELERATE AFTER ABOUT A MINUTE. TOOK THE CAR TO THE SONS KIA DEALERSHIP IN MCDONOUGH. DROPPED THE CAR OFF HAD A DIAGNOSTIC RAN AND WAS TOLD THEY WERE UNABLE TO REPLICATE THE ISSUE. IMMEDIATELY CALLED KIA HQ TO REPORT THE ISSUE. GUESS I'LL DRIVE IT TILL IT FAILS COMPLETELY.

THE DATE LISTED BELOW IS THE DAY I TOOK MY KIA SOUL IN FOR THE 2ND TIME FOR SURGING AND JERKING. I FOUND OUT THE 3RD OF FEBRUARY THIS PAST MONDAY IT HAS A BAD TRANSMISSION AND NEEDS REPLACED. THEY ORIGINALLY WANTED TO SEND ME HOME YET AGAIN AFTER THIS PROBLEM UNTIL MY DAD STEPPED IN AND TOLD THEM TO FIGURE THE PROBLEM OUT AND JUST DOING SOME "ADJUSTMENT " TO THE ENGINE AND TRANSMISSION ISN'T GOI NG TO FIX THE ACTUAL PROBLEM. MY CAR HAS BEEN IN THE SHOP 3 TIMES NOW AND I'VE HAD A LOANER IN TOTAL OF 10 DAYS SPLIT BETWEEN ALL THE ISSUES WITH MY "NEW" CAR. I BOUGHT THIS CAR BECAUSE I LOVED IT AND NOW I CANT STAND IT THINKING I MIGHT GET STRANDED WITH MY KIDS SOMEWHERE IN THE COLD. I WANT MY MONEY BACK OR A NEW CAR. THIS IS THE 2ND TIME I'M POSTING A PROBLEM ON HERE THE FIRST TIME WAS BECAUSE OF THE RADIO GOING IN AND OUT OF A BLACK SCREEN AND FREEZING. I TOOK IT IN FOR THAT AND ALL THEY DID WAS AGAIN HIT A RESET BUTTON AND SHOWED ME HOW TO RESET IT MYSELF SO I DONT HAVE TO BEING IT IN AGAIN FOR THE SAME ISSUE. SORRY BUT IT'S NOT MY JOB TO FIX THIS ISSUE I WASNT HAPPY WITH THAT STATEMENT EITHER. AND NOW THE TRANSMISSION ISSUE IN TWICE FOR THAT AND NOT TO MENTION ALL THE LIES I'VE CAUGHT THE DEALERSHIP SAYING TO ME. I'VE DONE MY RESEARCH AND KNOW PEOPLE IN THE INDUSTRY I DONT TAKE BEING LIED TO FOR EASILY WHEN I'M SPENDING OVER 25 GRAND ON SOMETHING. I HAVE VIDEOS TO PROVE WHAT WAS GOING ON SINCE THEY WERE SAYING IT WOULDN'T REPEAT THE PROBLEM BUT I'M NOT ABLE TO ATTACH THEM HERE.

GAS PEDAL GOT STUCK WE RAN THROUGH THE END OF THE HOUSE. THIS HAPPEN WHILE TURNING IN OUR DRIVEWAY

I CAN NOT BELIEVE WHEN I READ MORE THAN 30 COMPLAINTS THAT NO RECALL HAS BEEN ACTIVATED. I PURCHASED A 2020 KIA SOUL IN AUGUST OF 2019 AND BY DECEMBER OF 2019 I HAD ALMOST BEEN HIT SEVERAL TIMES ON THE HIGHWAY DUE TO A LAG IN THE TRANSMISSION. WHEN I TOOK IT TO THE DEALERSHIP I WAS TOLD THAT IT WAS JUST THE ECO SYSTEM AND THAT THEY ALL DO THIS. THEN TO FIND OUT LATER THAT THEY DID ANOTHER TEST ON MY VEHICLE TO FIND OUT THAT IT HAD METAL FRAGMENTS IN THE TRANSMISSION AND WOULD NEED A NEW TRANSMISSION. AS TOO MUCH TO MY DISMAY, I FIND THAT IT TAKES OVER TWO MONTHS TO DROP A NEW TRANSMISSION IN MY VEHICLE. THIS IS MY FIRST KIA AND NOW I HAVE NO TRUST IN THIS CAR. NOW I AM REQUESTING TO GET OUT OF THIS LOAN ON THIS VEHICLE BECAUSE NOW I DO NOT TRUST THIS BRAND.

I BOUGHT A 2020 KIA SOUL S AUG 30 2020 DECEMBER 23, 2020 I FOUND OUT MY TRANSMISSION NEEDED REPLACING 5600 MILES ON CAR. DEALER SAID IT WOULD BE 2 TO 3 MONTHS AS THEY ARE ON BACK ORDER. THEY GAVE ME A LOANER, CHECKED INTO LEMON LAWS, CALLED KIA OF AMERICA A WEEK LATER COMPLAINING ABOUT THE AMOUNT OF TIME IT WAS GOING TO TAKE TO GET FIXED, THE NEXT WEEK I GOT A CALL FROM KIA OF AMERICA SAYING MY CAR WOULD BE DONE THE NEXT DAY AS IT WAS. THE ODD THING IS KIA OF A OFFERED ME A GOODWILL OFFER FOR MY INCONVENIENCE. I AM DEBATING WHETHER TO ACCEPT IT OR NOT AS THERE ARE LEGAL PAPERS ATTACHED TO IT. I AM JUST HOPING THE NEW TRANSMISSION HOLDS UP WITH NO OTHER ISSUES. OTHERWISE I REALLY LIKE THE CAR.

ON DECEMBER 23RD THE CAR WAS BEING DRIVEN ON THE HIGHWAY AT 70MPH WHEN IT DROPPED TO 1ST GEAR AND RPM'S INCREASED DRAMATICALLY. WE WERE ABLE TO GET OFF THE OFF RAMP TO A PARKING LOT BUT THE CAR NEVER CAME OUT OF 1ST GEAR. WE TRIED TO USE THE MANUAL OPTION BUT THERE WAS NO DIFFERENCE. WE LET THE CAR SIT AND TRIED AGAIN AND IT SEEMED TO BE BETTER BUT AFTER APPROXIMATELY 4 MILES OF DRIVING IT DROPPED INTO FIRST GEAR AGAIN AND NEVER CAME BACK OUT. WE CALLED ROADSIDE ASSISTANCE AND HAD THE CAR TOWED TO A NEARBY KIA DEALER. THE CAR HAS BEEN AT THE DEALER FOR 35DAYS BECAUSE THE TRANSMISSION WAS ON BACKORDER AND THE DEALER HAS ONLY 1 CERTIFIED MECHANIC THAT CAN WORK ON THE 2020 SOUL. WE LEASED THIS CAR IN OCTOBER AND IT HAS LESS THAN 2000 MILES ON IT AND WE HAVE HAD A RENTAL FOR OVER A MONTH. WE ARE CONCERNED THAT THEY DON'T REALLY KNOW WHAT THE PROBLEM IS AND THEY ARE PUTTING IN THE SAME TRANSMISSION THAT COULD HAVE THE SAME ISSUE AGAIN DOWN THE ROAD. THIS IS A HUGE SAFETY ISSUE AND CONCERN FOR US.

2020 SOUL EX WITH ABOUT 8100 MILES. DRIVING ON INTERSTATE AND SUDDENLY TACH REDLINED AND LOST ACCELERATION/POWER. LIMPED CAR INTO DEALER A COUPLE MILES AWAY, WHERE CHECK ENGINE LIGHT CAME ON AND DIAGNOSTIC WARNING APPEARED ON DISPLAY. DEALER CONFIRMED LATER THAT DAY THAT TRANSMISSION HAD FAILED AND NEEDED TO BE REPLACED. PART IS NOT AVAILABLE AND NO ETA ON REPLACEMENT.

TL* THE CONTACT OWNS A 2020 KIA SOUL. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE DECELERATED INDEPENDENTLY. THE VEHICLE WAS TOWED TO A DEALER (HENDRICK KIA OF CONCORD LOCATED AT 7550 HENDRICK AUTO PLAZA NW, CONCORD, NC 28027) TO BE DIAGNOSED. THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE. AN UNDISCLOSED REPAIR WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 7,900

COMPLETE TRANSMISSION FAILURE AT 9,200 MILES. CAR LOCKED UP COMING OFF INTERSTATE EXIT RAMP AND WOULD NOT TAKE GEAR AT ALL. VERY STRONG SMELL OF BURNING TRANSMISSION. UNIT NEEDED COMPLETE TRANSMISSION. HAS BEEN AT DEALER FOR OVER 6 WEEKS.

VEHICLE RPM BEGAN FLUCTUATING WHILE ON CRUISE CONTROL IN RAINY WEATHER. SWITCHED TO MANUAL (SPORT MODE) CONTROL AND THE PROBLEM LESSENED. VEHICLE BEGAN TO LOOSE POWER AND WAS SHIFTING RANDOMLY BETWEEN GEARS AUTOMATICALLY, EVENTUALLY REDLINING WHILE MAINTAINING 74MPH. A LOSS OF POWER OCCURRED AND NEARLY CAUSED A COLLISION ON INTERSTATE 10 AS MY SPEED FELL DRAMATICALLY. I WAS ABLE TO COAST TO THE NEAREST EXIT BUT THE CAR WOULD NOT SHIFT OUT OF 5TH GEAR. WE WERE STRANDED IN A THUNDERSTORM FOR SEVERAL HOURS AND DEALERSHIP OFFERED NO HELP. AAA SAVED THE DAY, GOT THE VEHICLE BACK, AND THEN THE DEALERSHIP REFUSED TO ISSUE A RENTAL CAR FOR SEVERAL DAYS AFTER THE INCIDENT. PLEASE BE AWARE THAT IF THE TRANSMISSION FAILS AT INTERSTATE SPEEDS, THE RISK OF INJURY IS HIGH AND DO YOUR BEST TO GET OFF THE MAIN ROAD AS SAFELY AS POSSIBLE. DEALERSHIP HAS SINCE ISSUED A RENTAL CAR AND INFORMED ME THAT A TRANSMISSION WOULD BE RE-MANUFACTURED. FOR MY VEHICLE. I AM NOT AFRAID TO DRIVE A BRAND NEW VEHICLE ANYWHERE AWAY FROM HOME.