2013 KIA SOUL Complaints

WHEN TURNING MY WHEEL AT LOW SPEEDS MY STEERING CLUNKS IN THE COLUMN AND FEELS LIKE IT IS GOING TO COME APART. I AM SCARED I AM GOING TO LOOSE STEARING CONTROL. THIS HAPPENS ALL THE TIME AT LOW SPEEDS OR WHILE IN A PARKING LOT. IT STARTED A MONTH AGO AND IS GETTING WORSE. I SAW A RECALL ON THIS BUT MY CAR IS NOT AFFE TED AND SHOULD BE.

ENGINE LOSING POWER ENGINE STALLS LOW OIL FOR THE LAST YEAR TAPPING SOUND FROM ENGINE.MY FAMILY AND I FEEL VERY UNSAFE DRIVING THIS CAR IT'S PARKED IN THE GARAGE.WE'VE HEARD ABOUT THE FIRES ABOUT THE BREAKDOWNS THE CAR FREEZING UP AND WE WILL NOT DRIVE IT. WE NEED HELP GETTING THIS ISSUE RESOLVED. 101,000 MI ON THE CAR. PLEASE REACH OUT TO US IF YOU CAN. [XXX][XXX]THIS IS [XXX] FATHER I'M TRYING TO HELP HER GET THIS CAR REPAIRED [XXX] THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED WHILE DRIVING 55-60 MPH, THE VEHICLE WAS SHAKING AND FAILED TO ACCELERATE. THE CHECK ENGINE WARNING LIGHT WAS FLASHING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THERE WERE GROOVES IN THE ENGINE BLOCK. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 190,000.

AFTER SC176 RECALL REPAIR THE VEHICLE STILL DID NOT RUN CORRECTLY. AFTER ESCALATING FOR A VP, KIA REPLACED THE CATALYTIC CONVERTER. I ASKED FOR THE PARTS BUT KIA SAID THE PARTS WERE THEIRS.THE ENGINE SEEMED TO BE RUNNING CORRECTLY BUT FAILED IN NOV. 2020. I WENT ABOUT A MILE WITH THE CAR AFTER IT WAS SITTING FOR 2 DAYS AND THE CHECK ENGINE CAME ON AND BLINKED AND ENGINE RAN ROUGH. I HAD IT TOWED TO THE KIA REPAIR. KIA SAID I NEEDED A NEW ENGINE, WITH PARTS AND LABOR WOULD BE 6K TO INSTALL. I TALKED WITH 2 MECHANICS BESIDES KIA AND BOTH SAID THAT THE CAR AGE AND MILES IT SHOULD NOT HAVE FAILED AND THAT IT HAD TO BE AN OVER HEATING ISSUE BUT IT NEVER OVERHEATED. I FOLLOWED MAINTENANCE SCHEDULE FOR MOST OF THE LIFE OF THE CAR.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AS THE VEHICLE DECREASED IN SPEED. THE CONTACT VEERED TO THE EXIT RAMP IN ORDER TO EXIT THE HIGHWAY. THE CONTACT THEN ENTERED A GAS STATION AND WAITED FOR A COUPLE OF MINUTES BEFORE ATTEMPTING TO DEPRESS THE ACCELERATOR PEDAL WHICH FAILED TO ACCELERATE THE VEHICLE PAST 50 MPH. THE VEHICLE THEN STALLED AS ALL WARNING LIGHTS ILLUMINATED. THE CONTACT MENTIONED THAT AN ODOR APPEARED FROM THE EXHAUSTED PIPE. THE VEHICLE WAS TOWED TO THE CONTACT RESIDENTS, THEN TOWED FROM HER RESIDENT TO THE DEALER EVERGREEN KIA 9205 S WESTERN AVE, CHICAGO, IL 60643 (773) 779-4281 WHERE IT WAS DIAGNOSED THAT THE OIL CONSUMPTION DAMAGED THE PISTON RODS AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT NO RECALLS WAS UNDER THE VIN. THE FAILURE MILEAGE WAS APPROXIMATELY 103,000.

RECALL #176: ACCORDING TO THE RECALL, THERE CAN BE PISTON DAMAGE FROM THE OVERHEATING AND MISFIRING AS RESULT OF A BAD ECU. I RECENTLY HAD THIS RECALL REPAIR COMPLETED BUT THE DEALER IS UNWILLING TO ACKNOWLEDGE THE POSSIBLE ENGINE DAMAGE AND CHECK DEEPER. CURRENTLY, I AM BURNING ABOUT 1 QUART OF OIL EVERY 200 MILES. OBVIOUSLY, THIS IS A PROBLEM. MY CONTENTION IS THAT THE CAUSE MAY BE FROM PISTON DAMAGE ORIGINATING FROM THE ORIGINAL RECALL AND I AM CURRENTLY STILL AT RISK OF SEVERE DAMAGE AND/OR DANGER. I DO NOT KNOW THE NEXT STEPS IN GETTING THE DEALER TO INVESTIGATE THE CAUSE OF INCREASED OIL CONSUMPTION.

AT 97000 MILES THE ENGINE BEGAN A TICKING NOISE. ALL FUEL AND OIL LEVELS WERE APPROPRIATE. LESS THAN 2 WEEKS AFTER THAT NOISE BEGAN BEFORE I COULD GET INTO A SERVICE APPOINTMENT, I WAS DRIVING DOWN THE HIGHWAY, THE TICKING GOT LOUDER THEN MADE A POOF NOISE AND THE CAR DIED. NO INTERNAL OR EXTERNAL LIGHTS, NOTHING. I COASTED TO THE SHOULDER. I HAD IT TOWED TO A SHOP WHERE THEY STATED THAT A ROD HAD COME APART AND THE ENGINE NOW HAD A HOLE IN THE SIDE AND WOULD NEED TO BE REPLACED.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED WHILE DRIVING AT 65 MPH, THE VEHICLE STARTED SHAKING AND SMOKE WAS DETECTED FROM THE HOOD AND THE VEHICLE STALLED. THE ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TOWED TO BILL BYRD KIA (2435 15TH ST, PANAMA CITY, FL 32405 (850) 872-0444) WHERE IT WAS DIAGNOSED THAT THE BATTERY AND ENGINE NEEDED TO BE REPLACED. THE CONTACT REPLACED THE BATTERY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 133,937.

STEERING HAS PLAY AND MAKES A CLUNKING NOICE WHEN TURNED LEFT OR RIGHT WHILE MOVING.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT SHE CHECK THE OIL LEVEL A MONTH AFTER AN OIL CHANGE WAS PERFORMED AND BECAME AWARE THAT THE OIL LEVEL WAS LOW. KIA ATLANTA SOUTH (7310 JONESBORO RD, MORROW, GA 30260(770) 968-3400) INFORMED THE CONTACT AT THE TIME OF THE OIL CHANGE THAT THE PISTON RINGS MAY NEED TO BE REPLACED. THE OIL LEVEL WARNING LIGHT RECENTLY ILLUMINATED AND THE DEALER RECOMMENDED THAT THE ENGINE BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,800.