2020 KIA SOUL Complaints

View complaints related to 2020 KIA SOUL. The complaints found here are submitted by actual consumers with first hand experience. There are more than 360 complaints submitted for the 2020 KIA SOUL. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2020 KIA SOUL
    - CHESTERFIELD, MO

    VEHICLE IS EQUIPPED WITH AUTO STOP/START. WHEN AT A STOP LIGHT THE AUTO STOP/START ENGAGED, AND BEFORE THE BRAKE WAS RELEASED THE AUTO STOP/START DISPLAYED AN ERROR IN THE DISPLAY INDICATING THAT THE CAR NEEDED TO BE SHIFTED TO P OR N AND RESTARTED AS THE STOP/START FUNCTION ENDED AND ENGINE WAS COMPLETELY OFF. REPLACEMENT OF THE ECM SEEMED TO FIX THIS. NOW THE SAME VEHICLE DISPLAYS THE SAME ERROR (ENGINE STOP/START IS OFF) AS THE VEHICLE IS BEING PARKED IN A PARKING SPACE AND BEFORE THE ENGINE IS PHYSICALLY TURNED OFF (THE BRAKE IS BEING ENGAGED, AND THE VEHICLE SHIFTED TO PARK AT THE SAME TIME. THIS HAPPENED IN BOTH MY VEHICLE AN EX MODEL, AND A 2020 S MODEL (RENTAL CAR). MY VEHICLE HAS PUSH BUTTON START/STOP, AND THE S MODEL IS A KEY START MODEL. THIS BEGAN ON 082919 WITH THE EX, AND LASTLY ON 120619 WITH THE S MODEL.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - LITTLE RIVER, SC

    WHILE DRIVING MY 2020 KIA SOUL GT, THERE WAS A LOUD BANG AND THE CAR LOST ALL POWER. FORTUNATELY, I WAS ABLE TO GET IT PULLED TO THE SIDE OF THE ROAD. I WAS ON A COUNTRY ROAD AND NOT ON A MAJOR HIGHWAY WHERE IT WOULD HAVE CAUSED AN ACCIDENT. THE VEHICLE HAD TO BE TOWED TO THE DEALER.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - NORTH LAS VEGAS, NV

    WITH JUST UNDER 1800 MILES ON THE VEHICLE, WHILE TRAVELING ON THE HIGHWAY AT 75 MPH, THE TRANSMISSION ABRUPTLY SHIFTED INTO 5TH GEAR AND THE RPMS JUMPED UP. AS WE SLOWED AND PULLED OVER THE TRANSMISSION DID NOT DOWN SHIFT AND REMAINED IN 5TH GEAR AS WE CAME TO A STOP. PUT IT INTO PARK AND TURNED THE CAR OFF. THEN STARTED THE CAR, PUT IT INTO DRIVE AND IT WAS STILL IN 5TH GEAR. TURNED IT OFF AND WAITED 5 MINUTES, WHEN WE TURNED IT BACK ON AGAIN A CHECK ENGINE LIGHT WAS ON, THE CODE DESCRIPTION WAS "SPEED INPUT SENSOR DOES NOT MATCH THE SPEED OUTPUT SENSOR". TOOK IT TO A KIA DEALERSHIP, AND THEY HAVE HAD IT EVER SINCE. THEY ARE AWAITING AN ARRIVAL OF A TRANSMISSION TO REPLACE IT.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - FLAT ROCK, AL

    WHEN USING THE AUTO START AND STOP FEATURE WHEN RELEASING THE BRAKE AND THE ENGINE CRANKS BACK I HEAR A STRANGE NOISE THAT SOUNDS LIKE A CAT SQUALLING WHEN THE ENGINE STARTS. THIS DOESN'T HAPPEN WHEN YOUR NOT USING AUTO START. PLUS WHEN YOU SHIFT INTO PARK WHILE STOPED IT DOESN'T MAKE THIS NOISE. MY WIFE ALSO HAS THE SAME ISSUE WITH HER CAR SAME YEAR MODLE AND MAKE. NO CLUE I FEAR THIS MAYBE RELATED TO THE TRANSMISSION. AS WHEN PLACING IN PARK IT DOESN'T MAKE THE NOISE WHEN YOU RELEASE THE BRAKES. MY WIFE'S CAR HAS LESS THAN 12000 MILES AND MINE HAS 6000 MILES AND IT'S STARTING TO MAKE THE NOISE. SEEMS TO HAPPEN MORE WHEN HARD BRAKING OCCURS . SOUND IS COMMING FROM THE DRIVERS SIDE OF THE CAR.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - GALION, OH

    MY CAR WAS PURCHASED BRAND NEW OFF THE LOT WITH 28 MILES ON IT. I NOW HAVE APPROXIMATELY 15614 MILES ON MY 2020 KIA SOUL. I JUST WANTED TO REPORT THAT THE HORN, A MAJOR SAFETY FEATURE, INTERMITTENTLY STOPS WORKING. WHEN THE HORN STOPS WORKING IT INCLUDES THE STEERING WHEEL DEPRESS AND THE KEY FOB 'LOCKED' SIGNAL. PLEASE INVESTIGATE THIS AS A HORN CAN BE THE LAST RESORT NOTIFICATION SOMEONE NEEDS BETWEEN LIFE OR DEATH.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - OKLAHOMA CITY, OK

    AT 11,200 MILES THE TRANSMISSION ABRUPTLY MALFUNCTIONED IN HEAVY HIGHWAY TRAFFIC. RPM WOULD SHIFT WILDLY FROM IDLE TO REDLINE, AND THE TRANSMISSION SHUDDERED HARD AND LOST ALL POWER. I HAD TO MERGE FROM THE INSIDE LANE OF A 65MPH HIGHWAY TO THE OUTSIDE, NEARLY GETTING INTO A COLLISION IN THE PROCESS. THE VEHICLE WAS RENDERED IMMOBILE AND NEEDED TO BE TOWED. IT IS NOW AT THE DEALERSHIP WAITING ON A NEW TRANSMISSION TO BE INSTALLED. FROM WHAT I CAN TELL, THIS VEHICLE SHARES A POWER TRAIN WITH THE 2019 KIA FORTE. THAT MODEL HAS NUMEROUS COMPLAINTS ABOUT FAILED TRANSMISSIONS, AND I SUSPECT MY MODEL WILL AS WELL.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - SOUTH DAYTONA, FL

    STARTED CAR "PUSH BUTTON" ONE EVENING AND FOUND THE STEERING WAS INOPERATIVE. SHUT DOWN AND RESTARTED AND ALL WAS FINE. IT ONLY DID THIS ONE TIME.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - BARRANQUITAS, PR

    MY 2020 KIA SOUL, I ONLY HAVE IT FOR 2 WEEKS AND THE FOG LIGHTS GOT WET AND FOGGY, I TOOK THE CAR THE DEALER AND SPOKE TO SERVICE, AND ORDER NEW PARTS, TO INSTALL IN THE CAR, IT REALLY CONCERNS ME THAT A BRAND NEW CAR GET THESE FOG LIGHTS WET, WHICH CAN CAUSE A SAFETY ISSUE, SINCE THE LIGHT WILL NOT WORK PROPERLY WITH THIS LIGHTS FOGGY, DEALER SAID IT WAS DUE TO HUMIDITY.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - CHESNEE, SC

    VEHICLE PULLS SHARPLY AND ABRUPTLY TO THE RIGHT AT SPEEDS ABOVE 45-50. WHEN I TEST DROVE THE VEHICLE, I MENTIONED TO THE SALESMAN THAT I THOUGHT IT WAS PULLING TO THE RIGHT, OF COURSE HE DIDN'T FEEL IT, BUT WOULD HAVE IT CHECKED. AFTER PURCHASING THE VEHICLE IN APRIL, AND OWNING IT ABOUT 7 MONTHS, THIS PROBLEM IS WORSE. I TOOK IT BACK TO THE DEALERSHIP WHERE PURCHASED, AND WAS TOLD THIS WAS NORMAL DUE TO THE LANE KEEPING ASSIST FUNCTION. IF THIS IS THE CASE THIS IS DANGEROUS DUE TO THE FACT THAT IT IS A VERY SHARP AND ABRUPT PULL TO THE RIGHT, WITH NO WARNING.

    Source: NHTSA WEB SITE
  • 2020 KIA SOUL
    - CHESNEE, SC

    PROBLEM WITH IDLE STOP/START SYSTEM-WHEN I STOP AT A LIGHT, THE ENGINE SHUTS OFF, WHEN I TRY TO ACCELERATE, I HEAR A LOUD GROAN SOUND, AND THE CAR SHUTTERS BEFORE EVENTUALLY MOVING FORWARD. I IMMEDIATELY TOOK IT TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WAS TOLD THAT THE SOUND THEY HEARD WAS "NORMAL", BUT IF IT CONTINUED TRY TO GET A AUDIO RECORDING OF THE SOUNDS I WAS HEARING, AND THEY WOULD LOOK IN TO IT. RIDICULOUS! I HAVE SEEN AT LEAST 2 MORE COMPLAINTS FOR THIS SAME ISSUE. RIGHT NOW I TURN THE FUNCTION OFF AS SOON AS I GET IN THE VEHICLE, WHAT GOOD IS IT IF YOU CAN'T USE IT?

    Source: NHTSA WEB SITE