2013 KIA SOUL Complaints

STEERING WHEEL CLICKING WHEN TURNING LEFT OR RIGHT AND HAS PLAY IN STEERING. *TR

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT STATED THAT AT START-UP, THERE WAS AN ABNORMAL SOUND COMING FROM THE ENGINE OF THE VEHICLE WITH THE OIL WARNING LIGHT ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF AN OIL LEAK UNDERNEATH THE VEHICLE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT CALLED GOSSETT KIA SOUTH (2680 MT MORIAH RD, MEMPHIS, TN 38115) AND THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS INFORMED AFTER 4 DAYS THAT A COST WOULD BE ASSESSED BECAUSE THE FAILURE WAS CAUSED BY A ROD AND THAT REPLACING THE ROD BEARING WAS NOT INCLUDED IN THE RECALL REPAIR. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 106,000.

THE ENGINE LIGHT KEEPS COMING ON AND ONLY ONES AFTER I ACCELERATE. AND THEN IT GOES AWAY IN A FEW DAYS AND COMES BACK AGAIN. I GET MY OIL CHANGE DONE REGULARLY BUT I STILL KEPT NOTICING BUT IT STILL KEPT HAPPENING. HAPPENED MY ENGINE LIGHT KEY ON DID NOT GO OFF IN THE CAR WOULD START BUT MAKES A SOUND IT WILL NOT ACCELERATE. THE MECHANIC SAID THAT THE ENGINE IS MESSED UP. *TR

STEERING WHEEL CLICKS WHEN TURNED RIGHT OR LEFT, NO MATTER IF PARKED OR DRIVING DOWN THE ROAD. SPEEDS OF 65MPH OR GREATER CAUSES WHEEL TO VIBRATE. RESEARCHED AND FOUND SEVERAL OTHER COMPLAINTS FOR SAME ISSUE. THIS NEEDS ADDRESSED BY KIA AS THIS IS A SAFETY ISSUE AND ONE THAT IS NOT SUPPOSED TO HAPPEN. *TR

LAST YEAR I TOOK MY VEHICLE TO BILLION AUTO IN IOWA CITY (2 HOURS FROM WHERE I LIVE) TO GET MY RECALL SERVICED. AT THIS TIME MY VEHICLE WAS LOSING POWER. WHEN I TOOK IT TO THE DEALERSHIP THEY HAD IT IN AND OUT IN 15-20 MINUTES AND THEY SAID ONLY HAD TO DO AN UPDATE. WHICH WAS IRRITATING, CONSIDERING I HAD ASKED THEM TO CHECK MY CATALYTIC CONVERTER AND THEY DIDN'T. BECAUSE PRIOR TO THAT A MECHANIC IN MY TOWN THOUGHT SOMETHING COULD HAVE BEEN WRONG WITH IT. WELL HERE I AM IN 2020, AND I WENT BACK TO THIS DEALERSHIP (THIS IS THE ONLY KIA IN MY AREA). LAST YEAR IN MAY THERE WAS A RECALL FOR THE MDPS COUPLING. THE LETTER ALSO STATED THAT THEY EXTENDED THE WARRANTY TO 100,000 MILES- I'M RIGHT AROUND 96,500 MILES SO I AM STILL COVERED.I CALLED THE DEALERSHIP AND ASKED TO GET IT FIXED SINCE I WAS EXPERIENCING NOISES IN MY STEERING WHEEL TURNING LEFT OR RIGHT/ AND WHEN VEHICLE IS STOPPED. THEY SAID YES, I SPOKE WITH THE SERVICE ADVISOR AND HE TOLD ME THAT I WOULD BE COVERED. SO I TOOK MY CAR UP THERE THURSDAY THE 28TH TO GET THIS SERVICED. ANOTHER WORKER TOLD ME IN PERSON MY COUPLING WASN'T THAT BAD, AND I COULD ALWAYS COME BACK IN THE FUTURE TO GET IT REPAIRED. HE THEN FURTHER TOLD ME THAT MY POWER-STEERING RACK WAS MAKING A LITTLE NOISE TOO, BUT THAT WOULDN'T NEED TO BE REPAIRED FOR ANOTHER 5-10 YEARS.THEN HE CHARGED ME $65 DOLLARS FOR A DIAGNOSTIC FEE, WHICH IS COMPLETELY WRONG. I CALLED KIA COOPERATE, SPOKE WITH NUMEROUS OF FOLKS. I WAS TOLD ON THURSDAY BY COOPERATE THAT THEY CALLED THE DEALERSHIP AND TOLD THEM MY COMPLAINT. BUT THERE WAS NOTHING THEY COULD DO. SO I CALLED COOPERATE BACK DEMANDING TO TALK TO MY CASE WORKER, [XXX] WHICH SHE HASN'T CALLED ME BACK. I FEEL LIKE THEY AREN'T TAKING ME SERIOUS. I'VE HAD TWO PAST RECALLS ON THIS VEHICLE, AND WASN'T HANDLED APPROPRIATELY. I ALSO SHOULDN'T OF BEEN CHARGED A DIAGNOSTIC FEE. I WANT A REFUND AS WELL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

STEERING HAS DEVELOPED 3 INCH PLAY, LOOSE NUT INSIDE THE STEERING COLUMN FROM RESEARCH ON THE INTERNET. *TR

I WAS HAVING ISSUES WITH A PRIOR RECALL, CONCERNING THE CATALYTIC CONVERTERS AND OVERHEATING. (POTENTIALLY LEADING TO A STALL / ENGINE FIRE) I TOOK MY CAR TO THE SHOP AND WAS TOLD THEY HAD RAN THE UPGRADE AND MY CAR WAS MECHANICALLY SOUND. THROUGHOUT THE FOLLOWING YEAR, I HAD CONTACTED KIA OVER MY CAR ACTING STRANGE AND NOT ALLOWING ME TO ACCELERATE WHILE GOING DOWN THE ROAD ON SEVERAL OCCASIONS. THE CAR MAXED OUT BETWEEN 25-35 MPH ON MAJOR HIGHWAYS 4 TIMES TO DATE. I KEPT TAKING IT IN AND THEY DONE INSPECTIONS, THE CAR APPEARED IN GOOD MECHANICAL SHAPE. EXACTLY 2-3 DAYS AFTER PICKING MY CAR UP, IT STALLED ON ME AGAIN, RESULTING IN 3 SEMI TRUCKS ALMOST COLLIDING INTO ME. MY SPEED WENT FROM 75MPG DOWN TO 30MPH ON A 70MPH INTERSTATE. AFTER THE UPGRADE, MY ENGINE WOULD RANDOMLY START MAKING A CHIRPING SOUND / TICKING SOUND. SEVERAL MISFIRE CODES PRESENTED THEMSELVES THROUGHOUT THIS TIME AND YET NOTHING WAS FOUND STORED IN THE CARS COMPUTER. KIA STATED IT WAS RECALL RELATED AT ONE POINT AND WHEN THE ENGINE STALLED THE LAST ROUND, THE ENGINE AND CAR STARTED SHUDDERING DOWN THE INTERSTATE AND NOW THE ENGINE HAS A LOUD KNOCKING NOISE COMING FROM IT (THREW PISTON / ROD) AND KIA WILL NOT ASSIST IN THE INSPECTION OF THIS SAFETY RECALL ISSUE. KIA HAS HAD ME PAY SEVERAL TIMES FOR INSPECTIONS AND TOWING TO DATE. HUNDREDS OF OTHER OWNERS HAVE EXPERIENCED THESE PROBLEMS AFTER THEY RECEIVED THE ECU LOGIC UPGRADE AND ALSO PRIOR TO RECEIVING IT. KIA STATED THEY WERE NOT EXACTLY SURE ABOUT MY ISSUES AND THAT THEY HAVE NOT RECEIVED ANY OTHER REPORTS FROM OWNERS CONCERNING THESE MATTERS. HOWEVER, BBB AND SEVERAL ONLINE SOURCES CAN CONFIRM THAT OTHERS HAVE EXPERIENCED THESE EXACT SAME PROBLEMS. I ALMOST LOST MY LIFE ON 4 DIFFERENT OCCASIONS DUE TO THESE SAFETY ISSUES. I HAVE FORUM SCREENSHOTS AND A VIDEO ON MY PROBLEMS. THEY ALL EXCEED 5MB. ANY OTHER WAY TO SEND? *TR

MY VEHICLE IS LOCATED IN PUERTO RICO USA. THERE IS AN ACTIVE RECALL UNDER # KIA RECALL 19V120000 HOWEVER THE LOCAL DEALER REFUSES TO ACCEPT THAT IT EXISTS. I WENT THRU EVERYTHING THAT IS DESCRIBED ON THE RECALL ON MY 2013 KIA SOUL, BUT IF YOU ENTER THE VIN NUMBER DIRECTLY ON YOUR PAGE, IT INDICATES THAT THE VIN NUMBER CAN NOT BE FOUND. ON THE OTHER HAND, IT REFERS YOU TO KIA MOTORS WHERE YOU ENTER THE VIN NUMBER AND AGAIN IT SAYS IT DOES NOT EXIST. HOWEVER, WHEN I DECIDED TO MAKE COMPLAINT VIA YOUR PAGE IT IDENTIFIES THE CAR PERFECTLY. THE QUESTION IS: WHY WONT MY VIN NUMBER APPEAR ON THE NORMAL SEARCH FOR RECALLS ON YOUR PAGE NOR ON KIA'S PAGE BUT IT CLEARLY APPEARED ONCE I STARTED MY COMPLAINT. I NEED THE LOCAL DEALER TO RECOGNIZE THAT THERE IS A RECALL AND ACT ON IT ON MY VEHICLE. PLEASE SEARCH FOR THE RECALL MENTIONED 19V120000 FROM KIA. *TR

DRIVER'S SEAT COLLAPSED IN THE CENTER. THE CAR LIKES TO FISHTAIL ON BUMPY ROADS CAUSING SOME LOSS OF CONTROL. THE CAR VIBRATES AT 60 PLUS MPH

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING AT APPROXIMATELY 65 MPH THE VEHICLE BEGAN TO SMOKE AND THE ENGINE SUDDENLY EXPLODED. THE MOTOR AND CATALYTIC CONVERTER WERE FAULTY. THE VEHICLE STALLED AND CREATED A SAFETY RISK. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE SUDDENLY BEGAN TO SHAKE AND SMOKE CAME FROM THE AIR VENT BEFORE THE ENGINE SUDDENLY EXPLODED. FLAMES WERE SEEN COMING FROM UNDER THE VEHICLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER MARTIN KIA (2211 SCOTTSVILLE RD. BOILING GREEN KY). WHO DIAGNOSED THAT THE ENGINE WAS FAULTY. THE ENGINE AND CATALYTIC CONVERTER WERE REPLACED UNDER THE NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE). APPROXIMATELY FOUR MONTHS LATER THE VEHICLE BEGAN TO EXHIBIT PROBLEMS WHILE DRIVING AT SPEEDS OVER 40 MPH THE VEHICLE WOULD SHAKE AND STALL WITH THE CHECK ENGINE LIGHT ILLUMINATING. THE MANUFACTURER AND LOCAL DEALER WERE NOTIFIED OF THE FAILURES BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 130,000.