2023 KIA SOUL Complaints

The driver's door opens while the cat is moving. I spoke to the Service Manager at Vision Kia in East Rochester, NY and he told me this is a safety feature. I don't believe the doors are supposed to open when the car is moving at highway speed. They do lock o once the vet moves but still open from inside.

The contact owned a 2023 Kia Soul. The contact stated that while driving 30 MPH, the lane assist feature malfunctioned and the steering wheel inadvertently turned sharply to the left and seized. As a result, the vehicle crashed into trees and rolled down the hill. The contact was removed from the vehicle. The contact sustained injury laceration to both hands and knuckles, reinjured right hip, bruised spinal cord, strained shoulder, neck, and injury to the left knee that required medical attention. A police report was filed. The vehicle was towed to a tow lot. The vehicle had not yet been diagnosed or repaired. The vehicle was deemed a total loss by the insurance company. The manufacturer was notified of the failure and the contact was informed that someone will reach out to him but no response. The contact. The failure mileage was approximately 17,000.

Hands free dialing became disabled after a service visit. Infotainment system reports "Downloading contacts, please try again later" when trying to use the hands free dialing system, despite the most recent contacts being loaded. This forces the driver to make a call using the infotainment system screen by either referencing recent calls or the contact list. This creates an unsafe condition the hands free dialing system is supposed to prevent.

The instrument cluster is no longer displaying vital information. (Speedometer, tachometer, odometer, warning indicator lights, etc.) It still displays turn indicators and headlight indicators. The remedy is to replace the instrument cluster and have it recalibrated

Purchased this 2023 Kia Soul on 12/9/2022 from Gateway Kia of North Brunswick, the incident occurred on 12/30/2022 and subsequently occurred a second time after that, I don't have the exact date for the second occurrence. Both occurrences happened with less than 1000 miles on the vehicle. After driving I put the transmission into PARK, with my foot still on the brake pedal, I applied the parking brake (this model has a manual brake you pull not the electric brake) this brake is also known as the "emergency brake" or "hand brake." After a few seconds with my foot still on the brake pedal I heard a loud bang and the parking brake disengaged all by itself, all the way back down. It just slipped. If the vehicle had been in neutral it could have rolled away. Just so happens that both times this happened I was on a relatively flat surface but the vehicle could still have rolled slowly. I contacted the dealer I bought it from today, 1/10/2023, not to make an appointment for service but to let them know this happened so it's on their radar in case another Kia vehicle comes in with the same problem. If I were to bring it in for them to look at it, they most likely won't be able to duplicate it and send me home telling me it's fine so I don't want to waste my time. If it happens again I will be contacting the manufacturer and for sure escalating the issue, in the mean time I just make sure to park on a surface that is as flat as possible and of course make sure to keep the transmission in PARK.

I was parked at the curb in front of a house, the engine running. I tried to go in reverse, nothing happened but my car kept getting closer to the car in front of me til I was touching the car. The person came and moved his car. With difficulty, I turned the steering wheel left and rolled out into the street but couldn't turn left when I tried. I was sitting in the middle of a four way intersection and people had to go around me. I sat there for about 20 min with the engine running, unable to move. Finally the car started to move and I was able to drive and control the car again. It was very frightening. Nobody has inspected the car yet. I'm trying to get in contact with the dealer to have it looked at.

Last night was the first time I drove it in the dark while it was raining. The headlights absolutely SUCK!!! I’ve had daytime running lights that were brighter! I’ve had 6 volt headlights that were brighter! I probably have flashlights that are brighter! It’s seriously dangerous, in my humble opinion. There were times where the painted road stripes were worn down, no street lights, and I was literally driving blind. I was worried about driving off the road, or into oncoming traffic, as I could not see the road ahead of me. I will not drive this vehicle at night again. It's not safe. No one from the dealership or manufacturer has inspected my car. I assume all of the 2023 Soul trim levels are the same. The headlight system is a new design for the 2023 model year.

The contact owns a 2023 Kia Soul. The contact stated that on multiple occasions while driving at approximately 45 MPH, the vehicle went into LIMP mode and stalled. On another occasion while driving at an undisclosed speed, the vehicle started to vibrate after the accelerator pedal was depressed and the front driver’s and passenger’s side headlights failed to operate. Additionally, the contact stated that she took the vehicle to the car wash and noticed that fuel had leaked onto the tires. The vehicle was towed to the dealer where it was diagnosed that tire shine was on the tires not fuel. The contact also stated that the vehicle had lost power steering functionality. No warning lights were illuminated. The vehicle was taken to the dealer where the failure could not be duplicated. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 400.

I am driving on the highway. No construction. No traffic. Cruising. No problems. I get a dashboard warning "WRONG WAY! Turn around safely" It was on for at least 10minutes. Very worrisome. But the lane assist was still working.