2013 KIA SOUL Complaints

2013 KIA SOUL. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE REPAIRS. *LD *JS

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE THE VEHICLE WAS BEING INSPECTED BY AN INDEPENDENT MECHANIC, IT WAS DIAGNOSED AS HAVING EXCESSIVE OIL USAGE. UPON INVESTIGATING ,THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 97,100.

ON MONDAY 06/17/2019 AT APPROXIMATELY 4:15 I WAS ON THE EXPRESSWAY DRIVING IN TRAFFIC AROUND 60 MPH WHEN MY CAR STARTED TO MAKE A TICKING SOUND AS I ACCELERATED. THINKING MAYBE IT HAD SOMETHING TO DO WITH MY RECENT OIL CHANGE I SO I DISMISSED IT INITIALLY. AFTER ANOTHER TEN MINUTES MY CAR I HEARD A LOUD CLANK UNDER MY CAR BUT I CONTINUED TO DRIVE THINKING I MAY HAVE RAN OVER ROAD DEBRIS. THEN I HAD A PERSON IN A WHITE ALTIMA FLAG ME DOWN AND TOLD ME I WAS ON FIRE. I IMMEDIATELY PULLED OVER ON INTERSTATE 285 W IN ATLANTA GA AND LIFTED THE HOOD WHERE I WITNESSED MY ENGINE FLAMING FROM THE BOTTOM. I BEGAN DOWSING THE FIRE WITH MY CASE OF BOTTLED WATER TIL IT WAS UNDER CONTROL. KIA HAS A RECALL ON MY ENGINE RECALL STATUSRECALL INCOMPLETE SUMMARY KIA MOTORS HAS DECIDED THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN THE 2012-2016 MY KIA SOUL VEHICLES EQUIPPED WITH THE 1.6L GASOLINE DIRECT INJECTION (GDI) ENGINE. THE DEFECT MAY CAUSE DAMAGE TO THE CATALYTIC CONVERTER DUE TO OVERHEATING, RESULTING IN ABNORMAL ENGINE COMBUSTION AND DAMAGE TO THE ENGINE PISTONS. PISTON DAMAGE CAN RESULT IN A STALL, INCREASING THE RISK OF A CRASH. IF A PISTON ROD BREAKS AND PUNCTURES THE ENGINE BLOCK, OIL CAN ESCAPE, INCREASING THE RISK OF A FIRE.

IT IS USING OIL EXCESSIVELY TOOK IT TO THE DEALER AND THEY WANTED 1000.00 DOLLARS TO DIAGNOSE THE ENGINE, THEY KNOW WHAT IS WRONG WITH THE ENGINE, SAID I NEED A NEW ONE. THIS VEHICLE HAS BEEN SERVICED AND VERY WELL TAKEN CARE OF

RECALL ON CAR 19V120. KIA STATES I NEED A NEW ENGINE. MY CAR IS EXPERIENCING THE EXACT SYMPTOMS OF THE RECALL (PISTON DAMAGE D/T SUBRATE PARTICLES, EXCESSIVE OIL BURNING (2.5QUARTS PER 900 MILES), INTERMITTENT MIL ILLUMINATING... KIA STATES I NEED A NEW ENGINE AND THEY WILL PAY FOR THE ENGINE, BUT NOT THE LABOR. GETTING RUN AROUND. KIA STATES THE ENGINE DAMAGE IS NOT BECAUSE OF THE RECALL, YET THEY REFUSE TO PROVIDE AN EXPLANATION OF WHAT IS CAUSING THE ENGINE DAMAGE. THEY ARE ALSO REFUSING TO PROVIDE ANY DIAGNOSTIC INFORMATION. THEIR REASON THAT MY ENGINE HAS DAMAGE IS BECAUSE IT'S HIGH MILEAGE. THIS IS A SINGLE OWNER, WELL MAINTAINED VEHICLE. THE FACT THAT THE CAR HAS THE EXACT DAMAGE AS INDICATED IN THE RECALL AND KIA REFUSES TO LIVE UP TO THEIR PROMISE 'AT NO COST TO YOU', NOT ONLY HAS ME QUESTIONING THEIR LOYALTY TO THE CUSTOMER, BUT ALSO CONTINUES TO PUT ME AND MY FAMILY IN A DANGEROUS SITUATION OF DRIVING A FAULTY CAR. YES, THIS HAS HIGH MILEAGE, YES, THIS IS OUT OF WARRANTY, HOWEVER, THIS IS A RECALL, NOT A WARRANTY ISSUE AND THE RECALL SHOULD BE HONORED 100%. I HAVE ADVISED KIA CORPORATE I AM CONTACTING YOU FOR ASSISTANCE, SINCE EACH REP TELLS ME A DIFFERENT STORY. I'M TOLD THE CASE IS BEING ESCALATED, AND HAVE YET TO HEAR ANYTHING. I'VE ASKED GOD SPEAK WITH HIGHER MANAGEMENT AND HAVE BEEN TOLD THAT INFORMATION IS NOT AVAILABLE TO GIVE OUT.

TL* THE CONTACT OWNS A 2013 KIA SOUL. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE, ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO CRAIN KIA OF BENTONVILLE (2901 MOBERLY LN, BENTONVILLE, AR 72712, (479) 319-2697) WHERE IT WAS DETERMINED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

2013 KIA SOUL. CONSUMER WRITES IN REGARDS TO CATALYTIC CONVERTER SAFETY RECALL. *LD THE CONSUMER STATED AFTER HAVING THE RECALL COMPLETED THE VEHICLE BECAME VERY SLUGGISH AND DIFFICULT TO ACCELERATE. THE DEALER AND THE MANUFACTURER WERE MADE AWARE, BUT DID NOT OFFER ANY ASSISTANCE. *JS

OLI LIGHT DOES NOT COME ON WHEN MY OIL IS LOW. MY 2013 KIA SOUL BURNS OIL QUICKLY HAD MY OIL CHANGED 2 WEEKS AGO CHECKED YESTERDAY THE DIP STICK WAS ALMOST DRY AT NOT TIME DID MY OIL LIGHT COME ON. MY STEERING WHEEL MAKES NOISE WHEN I MOVE LEFT OR RIGHT IT MAKES A CLICKING NOISE, STEERING WHEEL FEELS LIKES IT LOCKS AT TIME WHEN DRIVING ON THE HIGH WAY

THE HEADLIGHT JUST WENT OUT - NO WARNING NO FLICKERING NOTHING. CHANGED THE LIGHT BLUB, CHANGED THE WHOLE HEADLIGHT ASSEMBLY - STILL DOES NOT WORK - ONLY HAPPENED TO ONE SIDE - FUSES, REPLYS, EVERYTHING ELSE WORKS

TL* THE CONTACT OWNS A 2013 KIA SOUL. WHILE DRIVING THE VEHICLE, THE CONTACT HEARD A KNOCKING NOISE COMING FROM THE ENGINE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. BOB HOWARD KIA (13241 BROADWAY EXT, OKLAHOMA CITY, OK) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V120000 (ENGINE). THE FAILURE MILEAGE WAS 161,000.