2016 KIA SOUL Complaints

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of oil while driving. The contact also stated that the vehicle would stall upon depression of the accelerator pedal with an abnormal, banging sound coming from the vehicle. There was no warning light illuminated. The contact had taken the vehicle to a dealer where it was diagnosed with a defective catalytic converter. The contact was then informed that the vehicle was not included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The check engine and battery warning lights were illuminated and flashing. The vehicle was towed to the local dealer where it was diagnosed that an engine replacement was needed. The vehicle was not repaired. The contact stated that the failure was related to NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer was contacted and informed him he had failed to complete a software update. The contact stated he was not notified. The failure mileage was approximately 110,000.

While trying to pass or accelerate at 55+ MPH, car would start to loose acceleration/engine power. Loud hissing noise from engine area. After taking car to dealership was informed that the Catalytic converter was damaged and now out of warranty by 8000 miles. Other 2016 Kia Soul models were recalled because of the same issue. But my model was not. This seems like an issue that should be covered/recalled. The car seems to be "burning" oil at a high rate. Full synthetic oil changes are showing a burning of oil at only 1000 miles, and oil is low at the 3000 mile oil change.

The contact owns a 2016 Kia Soul. The contact stated while the vehicle was stationary at a traffic light, the vehicle stalled. The contact was unable to restart the vehicle. There was no warning light illuminated. The contact stated that the clutch pedal was vibrating. The contact was able to turn on the vehicle and drive a short distance before the failure recurred. The contact drove with the intermittent failure to the local dealer. The local dealer diagnosed the vehicle with needing the catalytic converter to be replaced. The vehicle was repaired; however, the failure persisted. The VIN was included in NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was 118,836.

Car continues to consume oil at alarming rates leaving the engine very low on oil and certainly causing damage to the engine itself. This has been an issue since I purchased the vehicle and I have had to be very vigilant on checking oil to prevent extensive damage/fire. however, there have been a number of times that the oil has been very low without any indication from the car that there were issues. just me being able to hear it. kia and car dealer matt blatt kia are extremely difficult . this is extremely unfair

The contact owns a 2016 Kia Soul. The contact stated that it took approximately 20-25 minutes to refuel the vehicle because the nozzle would frequently stop pumping gas. Additionally, the contact stated while driving approximately 45-50 MPH, the vehicle started to hesitate. The check engine warning light illuminated. The vehicle was taken to the local Pep Boys who diagnosed that the catalytic converter had failed and informed the contact that her VIN was included in a recall that was associated to the failure. The vehicle was taken to the dealer and the catalytic converter was replaced under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling). The contact stated that after the vehicle was repaired, she was able to pump gasoline into the vehicle with no issues. The contact stated that eight months after the repair, the check engine warning light illuminated while driving. The vehicle was taken to the Pep Boys who informed the contact that the failure was associated with the catalytic converter. The vehicle was taken back to the dealer who diagnosed that the catalytic converter needed to be repaired and an appointment was scheduled. The contact stated that upon returning to the dealer for the vehicle repair, the dealer informed the contact that the catalytic converter would not be repaired; however, the Catalytic Overheating Protection Engine Control Unit logic software would be updated. The contact stated that the vehicle was repaired; however, the failure persisted. The vehicle was taken back to the dealer who informed the contact that the catalytic converter needed to be repaired and she would be responsible for the cost of the repair. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not reach a representative at the dealer. A case was opened. The failure mileage was approximately 156,000.

The contact owns a 2016 Kia Soul. The contact stated that the vehicle was consuming an excessive amount of oil. The vehicle was consuming one quart of oil per 3,000 miles. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic and the contact was notified of several trouble codes. The vehicle was taken to the local dealer and an oil change service was performed; however, the vehicle was not diagnosed or repaired. The contact was concerned that the dealer was adding too much oil to the vehicle. Additionally, the contact was concerned about being stranded. The manufacturer was not contacted. The approximate failure mileage was 89,000. The dealer stated they would replace the engine but the contact had to replace the catalytic converter.

The engine continues to mysteriously loose oil. After taking it to the dealership multiple times, I'm told to just change the oil, come back in 3000 miles and they would "check the oil". The piston timing is now off and per an independent mechanic, the engine is needing to be replaced. An unnamed employee at the dealer repair stated that they had multiple reports of instances similar to mine and multiple other cars needed engines replaced as well. The engine looses oil as stated and I feel as though this is due to negligence in the manufacturing.

The contact owns a 2016 Kia Soul. The contact stated while driving approximately 55 MPH, he slowed down for another vehicle, as the contact resumed the speed the engine started knocking and the oil pressure light was illuminated. The contact pulled over safely to the side of the road and turned the vehicle off. When the contact attempted to restart the vehicle, the vehicle failed to restart. The contact had the vehicle towed to the local dealer however, the vehicle had not been diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 61,400.

The rotating contactor switch for the heat/air conditioning fan on the dashboard appears to get very hot on the internal side. This resulted in discoloration of the plugs on the back side of the control panel, and melting of the contactor housing within the control box. No modifications have been made to this system to my knowledge, and no fuses were burned out prior to the dial failing, due to the melting plastic creating an air gap between the contactor terminals. Half of the plastic on the housing appears to be a heat resistant glass reinforced polyamide, and the (melted) half appears to be made of standard ABS plastic. This implies engineering expected this component to get hot, but still cut costs irresponsibly by using cheaper ABS in hope that the other half of this component would not get hot enough to melt (or potentially catch fire, had the plastic not melted away in a fashion that simply disconnected the contactors). I believe this case is not unique, as failures of this component appear common online. However I believe the true cause of failure (and potential risk of fire from the heat) has not yet been identified due to this contactor being located within a sealed control board assembly.