2019 KIA SOUL Complaints

The systems that failed while I was driving in the White Mountains of NH on [XXX] is my Kia Soul 2019 vehicle engine with 124,000 miles currently on my Kia Soul which I purchased brand new 02/2019 from a Kia dealership and some sort of vehicle belt that made my vehicle’s car swerve on the highway as I used my car brakes. The belt slipped forward and made the vehicle swerve each time I used my brakes while driving. My vehicle is available for inspection upon request. My safety, my husband [XXX] ’s and other drivers who drove near our car drive are at significant safety risk. This is a very secluded part of [XXX] that has very little reliable cell phone towers to call road side assistance for help and nearly zero breakdown lanes to safely pull off the highway when my motor vehicle suddenly lost adequate engine power to drive while suddenly experiencing vehicle belt issues that effected my vehicle’s braking abilities making my car’s belt slip forward and my car to swerve as I used the vehicle’s brakes. My vehicles engine is failing and my vehicle’s brakes are compromised. These two issues put my husband [XXX] and I’s physical safety at significant risk as well as other individuals physical safety at significant risk as we attempted to drive ourselves to safety on a secluded area of [XXX] . My car was towed by Adler Towing to my house and brought to Hawthorne Automotive in Franklin, NH near my homes address to be evaluated by an independent service center. It has been confirmed to have catastrophic engine failure and belt issues that need replacing. The vehicle has not been inspected by the manufacturer, police, or insurance representatives or others. My check engine light came on just prior to the failure. Hawthorne put an additive into the gas tank that cleaned a partially clogged catalytic converter shortly beforehand. The check engine light went off at that point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Have been using 2-3 quarts of oil a week also lost power could not get it to run took it to the mechanic again he informed me the catalytic is going bad and as much oil as it is going through it might blow at any time

My 2017 KIA Soul failed while going 70 on the highway, almost completely lost power. Pull over to the side of the road to check the issue. Checked the oil, and it was down to less than a quart. There was no indicator light to bring attention to this issue. Brought it into the dealership after returning home. The Soul was completely unsafe to drive due to engine knocks. Despite letting the dealership know of the Oil Lamp issue, they are still refusing to do anything about this issue, even charging me six thousand to only fix the symptoms. I wasn’t the only person to experience this issue, moving me to make this complaint. In summary: Oil was low due to oil burning, the Soul never indicated as such, no oil pressure, completely lost power at accelerated speeds, and now the bearings in the motor are destroyed with no help from KIA company. Contact the KIA Dealership in Boardman for more information in regards to a detailed list of part failures in regards to the Soul.

The contact owns a 2019 Kia Soul. The contact stated while driving at undisclosed speeds, the ABS and AED warning lights were occasionally illuminated. The vehicle was taken to a local Auto Zone and scanned. The contact was informed that the HECU Solenoid Voltage Relay needed to be replaced. The vehicle was taken to a local dealer where it was diagnosed with a faulty HECU Solenoid Voltage Relay, and the contact was informed that the HECU Solenoid Voltage Relay needed to be replaced. The vehicle was not repaired due to the cost. In addition, after the vehicle was taken to the local dealer, the ABS and AED warning lights were no longer illuminated. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,763.

My Kia 2019 soul has been giving me several problems with the engine jerking and the light coming on and then goes off and then come on I had it diagnosed several times even when I first got it and they said it was nothing wrong but I can tell it was something wrong it just like revs up or jerk or have these issues when I drive like it didn't want to pull but I kept asking and asking is something wrong with this car when I purchase it at Clay Cooley in Irving Texas they told me no they checked it out gave me a rental now I just bought that car in May of 2021 and they told me it wasn't nothing wrong the person that had it before me only had it a year and I didn't get no report on it about it but I do think it had some engine issues but they didn't give me no history of it they just say you buy it as is but I kept telling him I did not like the way the car was driving I wanted to replace it they ignored me and my calls I wanted to replace the key now I heard it is 2024 the light is still on and everywhere I went they will change my transmission in 2022 now I just got the car 2021 of me and they were saying the transmission burnt out now how can a transmission burnt out when they supposed to have checked the car when I bought it in 21 I wanted to give up this car and I wanted to replace it they never did do that. Now here it is I'm suffering with oxygen sensor and they said the Cadillac converter which wasn't the Cadillac converter cuz they said this is a new car how can it be the Cadillac converter I told him I think it was the sensor everybody saw on the cold day was not the oxygen sensor now here it is it's very bad where now I'm having issues also they was I had it checked another time where the man said I was using a lot of oil and he said the oil must be leaking and he checking it wasn't now it seems like it's leaking oil because I keep have to use six quarts of oil every 2 to 3 days I'm using oil but I don't like this car never did I ain't had it that long and I

The contact owns a 2019 Kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption, which required quarts of oil to be added to the vehicle weekly. The contact stated that there was no indication of an oil leak. The low oil pressure warning light was illuminated. The vehicle was taken to the local dealer, who performed an oil consumption test. The dealer informed the contact that the vehicle had failed the oil consumption test, and the dealer requested oil change records and proof of ownership. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The failure mileage was approximately 90,207.

There is white smoke coming out of the tailpipe. The car is running in distress. We changed the spark plugs because there was oil on the original spark plugs. We took the car to Auto Zone for engine diagnosis. Their tests report Ignition coil failure in the power train system.. They report cylinder 2 misfire detected. They also diagnosed that the left rear vehicle speed sensor failed in the anti-lock brake system.

My 2019 Kia Soul caught fire while I was driving it. I was driving and all of a sudden there was a light knocking sound in the engine. I was going up a slight hill and the knocking got super loud and then something went bang in the engine, the abs and engine lights started flashing and I pulled over. The lady who was traveling behind me, pulled in front of me, ran up to my door and yelled at me to get out and run away from the car as it was on fire. Within 30 seconds the car was completely engulfed. Total loss.

I was driving home from work on the highway. The check engine light came on. I made a mental note to tell my son, who is a mechanic. The engine stalled out. I had enough momentum to take the exit from the highway and turn onto a side street before the car quit rolling. A helpful dog walker informed me that it wouldn't restart because it was on fire underneath. Luckily, superman drove by and put the fire out before the vehicle or even the engine were fully engulfed. My son & friend (also a mechanic) arrived and peered at the engine... their opinion was that oil on the catalytic converter started the fire. The car has been towed to their shop while I investigate my options.

The contact owns a 2019 Kia Soul. The contact stated while driving 70 MPH, the vehicle lost motive power and failed to accelerate above 40 MPH. The vehicle was steered into a parking lot and parked. The vehicle was restarted, and the check engine warning light was illuminated. The vehicle failed accelerate above 20 MPH. The vehicle was taken to a parts store where a handheld diagnostic machine retrieved DTC codes: P0303 and P016F. The vehicle was then towed to a dealer but was not diagnosed or repaired. The vehicle was then towed to an independent mechanic and was diagnosed, and the contact was informed that the fuel system needed to be replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 56,000.