2016 KIA SOUL Complaints
View complaints related to 2016 KIA SOUL. The complaints found here are submitted by actual consumers with first hand experience. There are more than 780 complaints submitted for the 2016 KIA SOUL. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2016 KIA SOUL- Lancaster , TX
While driving my 2016 Kia Soul Plus on the highway, smoke began coming from the rear of the vehicle. Within seconds, flames were visible. Other drivers flagged me down, and I was able to pull over. I evacuated three dogs from the car, but the vehicle quickly became engulfed in flames and was a total loss. The fire department responded and extinguished the fire. There were no warning lights or unusual performance issues immediately before the fire started. The vehicle had not been modified and was in regular use. This incident posed a severe risk to my safety, the safety of my pets, and others on the road. My VIN currently shows no active recalls, but Kia has issued recalls for engine and electrical fire risks in other Soul models. The fire appears related to engine, electrical, or fuel system malfunction. I strongly believe this defect should be investigated for inclusion in Kia’s fire-related recalls.
Source: NHTSA WEB SITE -
2016 KIA SOUL- PONCE, PR
The paint of my white Kia Soul 2016 has been peeling on the cars hood, roof, doors. It gets worst every day. I checked for paint recalls but there is no recall at this time.
Source: NHTSA WEB SITE -
2016 KIA SOUL- Plano, Texas, TX
Kia 2016 died in mid traffic, would not switch out of 1st gear as an automatic, on a major road in Texas, no warning lights etc. Could be Transmission or Catalytic convertor.
Source: NHTSA WEB SITE -
2016 KIA SOUL- Kittanning, PA
The vehicle started losing power and then stalled just as we pulled onto our road to our home, no light indicators were on and it started back up, but the traffic behind us causing slowing and potential risk to us and others. When restarted it would not accelerate appropriately and at that time we were able to put it in neutral and push it the remaining way, again causing a VERY dangerous situation. Upon inspection it was noticed that the oil was barely readable. We added 4 quarts (the vehicle has routine oil changes and is not due for another month or 1,000 miles) and let it sit for about 20 minutes. Upon restarting, the engine started making a loud pinging sound and oil was noticed coming out around the butterfly valve. At that time the cabin air filter and engine air filter was changed, butterfly valve cleaned and another quart of oil with valvoline stop leak added. Engine started and ran decent. Used car next day after rechecking oil, after about 15 minutes of driving it stalled once again, in traffic and pinging was tremendous, black smoke from the exhaust. The vehicle is the only vehicle we have, ONLY transport to work and have now lost out on 4vdays. We need this addressed. This is ridiculous that our VIN isn't included in the recalls that are experiencing the exact issues in the exact year makes and models. Help please!!!
Source: NHTSA WEB SITE -
2016 KIA SOUL- Antioch, TN
4 29 23 at 101091 miles the catalytic converter was replaced. The car sucks up oil before even the 3000 .mark..kia performed. Then on7/8/25 wg baker replaced catalytic converter again. Also coding of abs brakes now and why would catalytic converter need replacing? Because car is eating off oil. Yes my car stopped on the interstate and I had to pull over. I've already done two tune ups.
Source: NHTSA WEB SITE -
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2016 KIA SOUL- Stonecrest, GA
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The contact stated that while the vehicle was accelerating, an abnormal sound could be heard coming from the engine. The vehicle was taken to an independent mechanic, where it was diagnosed, and the contact was provided with DTC: P0014 and P0013. The contact stated that the check engine light was turned off, and the camshaft was replaced; however, the failure persisted. Additionally, the contact stated that the horn had failed to function as intended. The vehicle was taken to a different independent mechanic, where it was diagnosed with electrical failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19V120000(Engine, Engine and Engine Cooling); however, the VIN was not included in the recall. The failure mileage was unknown.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2016 KIA SOUL- Laredo, TX
Component/system failed: Engine and Power Train. Available for inspection: Yes, the vehicle is currently at the dealership. After a loud ticking/knocking noise from the engine began, the car lost power while driving. It matches symptoms associated with Kia’s known connecting rod bearing failure issue (covered under Recall SC176 and Campaign PI2002A). There were no warning lamps at first, but later the oil pressure warning light began to flash intermittently. A Kia dealership confirmed the issue and completed the PI2002A ECU update. However, they denied the extended engine warranty coverage under the campaign, saying that the vehicle was purchased at an auction, even though this issue stems from a known manufacturing defect and recall that should apply to the vehicle, regardless of ownership history. This creates a serious safety concern, as the engine could seize while driving. This issue has been reproduced and confirmed by the dealership and documented under Kia Case #25414628 and #25331856. This denial contradicts the campaign terms and puts drivers and others at risk.
Source: NHTSA WEB SITE -
2016 KIA SOUL- Winder, GA, GA
On our way to Florida, our car broke down on the highway. When we were able to get our car towed to a mechanic, the mechanic stated that the issue was a rod bearing went out which matches the kia recall reasons for the same vehicle as ours. We took the car to Kia and they tested it and the rod bearing was the issue. We had no warning lights prior to our car breaking down and it was taken for an oil change just 5 days before. See below for more info on the recall: The 2016 Kia Soul, specifically models with the 1.6L GDI engine, was included in a Kia product improvement campaign related to connecting rod bearing wear. This campaign involved a software update for the Engine Control Unit (ECU) to implement a Knock Sensor Detection System (KSDS). The KSDS is designed to detect early signs of bearing wear and alert the driver via a blinking Malfunction Indicator Lamp (MIL) and Limp Home Mode. This prevents severe engine damage, including potential engine failure. Some 2016 Kia Souls with the 1.6L GDI engine experienced excessive connecting rod bearing wear, potentially leading to engine damage.
Source: NHTSA WEB SITE -
2016 KIA SOUL- Manchester, NH
Check engine light came on 6months ago the code was P0420 I took it to a Kia dealership they said my catalytic converter was worn out and it would be $1500 to replace it I brought up how there was a recall he told me the vehicle already had the recall taken care of from the previous owner of the vehicle and would not fix it again i have no proof they fixed the recall and if they did it obviously didn’t work now that car don’t drive at all the catalytic converter is clogged I’m still making payments on the car this hell for me having hard time getting to work now with no transportation I need some guidance it’s not fair they can just tell me the previous owner got it fixed and even if they did it didn’t work or they didn’t do it right is there anything I can do?
Source: NHTSA WEB SITE -
2016 KIA SOUL- Columbus, OH
The contact owns a 2016 Kia Soul. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated and the engine overheated. The contact turned off the vehicle and allowed the engine to cool down. The contact performed an inspection under the hood and noticed that the oil pressure was low. The contact drove the vehicle to the nearest gas station and added oil. The contact stated that the check engine warning light then turned off; however, two days later, the failure reoccurred. The contact stated that the vehicle was consuming an excessive amount of oil and oil needed to be added every two to three days. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The contact was informed that the engine needed to be replaced. The contact stated that in March 2025, the catalytic converter failed and was replaced. The contact stated that due to the failure, the vehicle had been taken to several dealers and independent mechanics for diagnostic testing. The independent mechanic informed the contact that, upon inspecting the spark plugs and the pistons, there was oil residue was visible on the spark plugs and pistons; however, there was no visible indication of an oil leak. The manufacturer was made aware of the failure but provided no assistance. The contact referenced a recall; however, the VIN was not under recall. The failure mileage was approximately 110,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE